Editorial Board   Guest Author

Ms. Kijkanakorn

Anchalika Kijkanakorn

Managing Director, Akaryn Hospitality Management Services (AHMS)

Akaryn Hospitality Management Services (AHMS) As owner and operator of two hugely successful luxury resorts in Thailand, leading Thai businesswoman, Anchalika Kijkanakorn, has fulfilled the first part of her dream of building an intimate retreat concept in her homeland. The dreams continue in 2011 with the expansion of the Akaryn Hospitality Management Services (AHMS) which will bring Ms. Kijkanakorn's unique outlook towards resort management in Asia to a wider audience as the group embarks on a strategic expansion. After distinguished academic and business management careers in the United States and Europe, Ms. Kijkanakorn's passion for Asia and specifically Thailand saw her return “home) in 2003 to transform a family beachfront holiday villa into the award-winning Aleenta Resort and Spa Hua Hin-Pranburi, opening in 2005. The resort was quickly recognized for its superb individualism and style and was voted one of the world's best resorts by legendary Conde Nast Traveler US magazine during its first year of operations. Enthused by her success and encouraged by her peers to further expand the Aleenta concept, Ms. Kijkanakorn launched the Aleenta Resort and Spa Phuket-Phang Nga on pristine Natai Beach in 2006, which was voted into the top 10 A List by Luxury Travel magazine. Ms. Kijkanakorn believes now is the time for her management company to expand the brand with the launch of two sister brands under the AHMS umbrella - akyra and Akaryn. Both of these brands will open their first resort on the idyllic island resort of Koh Samui this year. Ms. Kijkanakorn's gift for launching and developing companies and dynamic business acumen stems from both her international education - she holds a BA in Marketing from University of Texas and an MBA in International Business from the University of South Carolina - and from her diverse career. She has held various leadership roles specializing in audit, consulting, mergers and acquisitions, and financial control, managing teams across Asia, Europe and the Unites States. The first eight years of her illustrious career were spent with global financial giants GE Capital Financial Services in London, England, before moving to Cologne, Germany to take up a key role for Honeywell Home and Building Control Services. The busy mother of two young children has however found time to launch the Pure Blue Foundation - a charity close to her heart - dedicated to rebuilding damaged reef ecosystems in Phuket's Phang Nga area, following her proclamation the natural environment will be safeguarded wherever AHMS are built or operated A keen linguist, Ms. Kijkanakorn speaks fluent Thai, English, conversational French and basic Cantonese. This linguistic knowledge has undoubtedly contributed to one of the many reasons she has been elected for her second term onto the board of directors of Small Luxury Hotels of the World, a prestigious international organization with membership spanning over 400 privately owned luxury hotels across the world.

Ms. Kijkanakorn can be contacted at 66-2-514-8112 or anchalika@ahmshotels.com

Coming up in January 2019...

Mobile Technology: The Future is Now

Mobile Technology continues to advance at a relentless pace and the hotel industry continues to adapt. Hotel guests have shown a strong preference for mobile self-service - from checking-in/out at a hotel kiosk, to ordering room service, making dinner reservations, booking spa treatments, and managing laundry/dry cleaning services. And they also enjoy the convenience of paying for these services with smart phone mobile payments. In addition, some hotels have adopted a “concierge in your pocket” concept. Through a proprietary hotel app, guests can access useful information such as local entertainment venues, tourist attractions, event calendars, and medical facilities and services. In-room entertainment continues to be a key factor, as guests insist on the capacity to plug in their own mobile devices to customize their entertainment choices. Mobile technology also allows for greater marketing opportunities. For example, many hotels have adopted the use of “push notifications” - sending promotions, discounts and special event messages to guests based on their property location, purchase history, profiles, etc. Near field communication (NFC) technology is also being utilized to support applications such as opening room doors, earning loyalty points, renting a bike, accessing a rental car, and more. Finally, some hotels have adopted more futuristic technology. Robots are in use that have the ability to move between floors to deliver room service requests for all kinds of items - food, beverages, towels, toothbrushes, chargers and snacks. And infrared scanners are being used by housekeeping staff that can detect body heat within a room, alerting staff that the room is occupied and they should come back at a later time. The January Hotel Business Review will report on what some hotels are doing to maximize their opportunities in this exciting mobile technology space.