Editorial Board   Guest Author

Mr. McPhee

Ian McPhee

Hotel Manager, Ritz Carlton Kapalua

Long-time Ritz-Carlton veteran, Ian McPhee, was named Hotel Manager of The Ritz-Carlton, Kapalua earlier this year. Bringing more than 29 years of extensive industry savvy to the role, Mr. McPhee leads the acclaimed resort's Food & Beverage division -- including its six restaurants - in addition to Culinary, Meetings & Special Events, Spa, Retail and Rooms now under his guidance. In the span of his 14 years with the renowned brand, Mr. McPhee's commitment has resulted in various leadership positions across the globe -- beginning with Banquets in Boston, then at the helm of operations and food and beverage divisions in Washington D.C., Georgetown, San Francisco, Osaka, Japan and ultimately settling in Maui -- where he has called home for the past year and one half. The breadth of property mixes also allowed Mr. McPhee to intimately oversee budgets, labor management and hotel standards. Hailing from Nassau, Bahamas, Mr. McPhee earned a Bachelor's Degree in Food Service Education from Rhode Island's Johnson & Wales University and is invited annually to participate in the institution's Career Forum, where he proudly represents The Ritz-Carlton Hotel Company. His strong focus, impeccable leadership skills and extraordinary energy are certain to enhance to guest satisfaction and contribute to the overall success of the hotel.

Mr. McPhee can be contacted at 808-669-6200 or ian.mcphee@ritzcarlton.com

Coming up in July 2019...

Hotel Spa: Pursuing Distinction

The Wellness Movement continues to evolve and hotel spas continue to innovate in order to keep pace. Fueled by intense competition within the industry, hotel spas are seeking creative ways to differentiate themselves in the market. An increasing number of customers are searching for very specific, niche treatments that address their particular health concerns and, as a result, some leading spas have achieved distinction by offering only one specialized treatment. Meditation and mindfulness practices are becoming increasingly mainstream as are alternative treatments and therapies, such as Ayurvedic therapies, Reiki, energy work and salt therapy. Some spas specialize in stress management and offer lifestyle coaching sessions as part of their program.  Other spas are fully embracing new technologies as a way to differentiate themselves, such as providing wearable devices that track health and fitness biomarkers, or robots programmed with artificial intelligence to control spa environments, or virtual reality add-ons that transport guests to relaxing places around the world. Some spas have chosen to specialize in medical procedures such as liposuction, laser skin therapy, phototherapy facials, Botox and facial fillers, acupuncture and permanent hair removal, in addition to cosmetic body shaping procedures and  teeth whitening treatments. Similarly, other spas are offering comprehensive health check-ups and counseling services for those who are interested in disease prevention treatments. Finally, as hotel spas continue to become more diverse, accessible and specialized, there is a growing demand for health professionals with a specific area of expertise. There is a proliferation of top class, quality wellness practitioners who make a name for themselves by offering their services around the globe, including athletes, chefs, doctors, physical trainers and weight loss specialists. The July issue of the Hotel Business Review will report on these trends and developments and examine how some hotel spas are integrating them into their operations.