Editorial Board   Guest Author

Mr. McPhee

Ian McPhee

Hotel Manager, Ritz Carlton Kapalua

Long-time Ritz-Carlton veteran, Ian McPhee, was named Hotel Manager of The Ritz-Carlton, Kapalua earlier this year. Bringing more than 29 years of extensive industry savvy to the role, Mr. McPhee leads the acclaimed resort's Food & Beverage division -- including its six restaurants - in addition to Culinary, Meetings & Special Events, Spa, Retail and Rooms now under his guidance. In the span of his 14 years with the renowned brand, Mr. McPhee's commitment has resulted in various leadership positions across the globe -- beginning with Banquets in Boston, then at the helm of operations and food and beverage divisions in Washington D.C., Georgetown, San Francisco, Osaka, Japan and ultimately settling in Maui -- where he has called home for the past year and one half. The breadth of property mixes also allowed Mr. McPhee to intimately oversee budgets, labor management and hotel standards. Hailing from Nassau, Bahamas, Mr. McPhee earned a Bachelor's Degree in Food Service Education from Rhode Island's Johnson & Wales University and is invited annually to participate in the institution's Career Forum, where he proudly represents The Ritz-Carlton Hotel Company. His strong focus, impeccable leadership skills and extraordinary energy are certain to enhance to guest satisfaction and contribute to the overall success of the hotel.

Mr. McPhee can be contacted at 808-669-6200 or ian.mcphee@ritzcarlton.com

Coming up in May 2020...

Eco-Friendly Practices: Creative Innovation

Being eco-friendly is no longer a fad. It is an urgent planetary need and hotels are actively doing their part to reduce their carbon footprint by implementing sustainable, green practices. In addition to the goodwill derived from doing the right thing, hotels are also realizing the benefits to their business. A large percentage of Millennials expect hotels to be eco-friendly and will only patronize those properties that are proudly conforming. Consequently, more hotels are realizing that sustainability is a key element in a successful branding strategy. In addition, going green can lead to a more profitable bottom line, as savings on electricity, water and cleaning materials can add up. Also, there are other advantages that come with being an eco-friendly business, such as government subsidies and tax and loan incentives. As a result, many hotels are finding innovative ways to integrate eco-friendly practices into their business. Geo-thermal energy systems, along with energy-from-waste systems, are being used to heat and cool the property. Passive solar panels, green roofs, natural lighting and natural ventilation strategies also assist in energy conservation. Low-flow water systems and plumbing fixtures make a contribution, as does eco-friendly hardwood flooring, and energy efficient televisions and appliances throughout the property. In addition, some hotels have implemented in-room recycling programs, and only provide all-natural, personal care items. One hotel has actually constructed a bee-keeping operation on their grounds. Not only is this good for the bees but the hotel also produces products from the operation which they sell. This kind of creative innovation also holds enormous appeal to guests. The May issue of the Hotel Business Review will document what some hotels are doing to integrate sustainable practices into their operations and how they are benefiting from them.