Editorial Board   Guest Author

Ms. Kurz

Gabriele Kurz

Executive Wellbeing Chef Talise Wellness, Jumeirah Group

As a vegetarian herself, Chef Gabriele (Gabi) Kurz joined Madinat Jumeirah in 2007, when she took on the role of Chef de Cuisine and developed the concept for a fine-dining restaurant specialising in wellbeing. Over the years, her role has expanded and in 2011, she has been promoted to 'Resort Wellbeing Chef' of Madinat Jumeirah where she is developing a 'wellbeing' cuisine that is both wholesome and nutritionally well-balanced, using only organic and plant-based ingredients to the resort's restaurants. Chef Kurz is involved in menu development for all the signature restaurants in the resorts including in-room dining and Conference & Incentives events, as well as being responsible for the entire menu at Talise Spa. Her cooking classes are popular with Dubai residents and in-house guests alike. Chef Kurz received her Master Hotelier from Steigenberger College of Hotel Management, in her home country of Germany, where she also took an apprenticeship at the Park Hilton Hotel in Munich. Following her apprenticeship, Chef Kurz managed a vegetarian fine dining restaurant and cookery school at the family hotel, situated in the mountains of Bavaria, Germany. Chef Kurz conducts Educational and Nutritional Advisory classes and holds a certificate for Diabetic and Obesity Consultation; she is also the author of several celebrated vegetarian cookbooks, one of which was recently honoured with the 'World Cookbook Award' in Paris, 2011.

Ms. Kurz can be contacted at +971 4 366 6730 or gabriele.kurz@jumeirah.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.