Editorial Board   Guest Author

Mr. Khairallah

Michael Khairallah

Senior Security Systems Consultant, Security Design Solutions

Michael Khairallah is a physical security systems consultant, expert witness and featured speaker with Louisiana based Security Design Solutions (http://www.sds-web.net). He has been in the security industry for 30 years and specializes in performing vulnerability studies and creating system designs that help businesses mitigate security threats. Mr. Khairallah is the author of “The Physical Security Systems Handbook” a guide for the security professional on assessing security needs and acquiring then implementing security systems. His book emphasizes the business methods used to design and implement the systems needed by businesses to mitigate vulnerabilities and reduce loss. He has also authored, or contributed to, numerous articles on physical security. Mr. Khairallah is a native of New Orleans and was educated at LSU where he earned a Bachelors Degree in Business. He served in the United States Navy as an Electronic Countermeasures Specialist and worked 10 years in the Bell System specializing in data communications. Mr. Khairallah entered the security industry in 1980 with Cardkey Systems then founded Card Access Systems where he served as President and CEO for 17 years. Mr. Khairallah is a Board Certified Physical Security Professional (PSP) and a member of ASIS International where he served as Regional Vice President. He is a member of the International Association of Professional Security Consultants and the FBI Infragard Program. Mr. Khairallah specializes in the application of access control, closed circuit television systems, alarm monitoring systems and perimeter protection systems. His expertise includes system design, product application and project management. Michael has developed systems for: • Airports • Banks • Petrochemical Plants • Educational Institutions • Government Agencies • Hotels • Manufacturing Plants • Medical Facilities • Office Building • Public Utilities • Research Facility • Residential Communities

Mr. Khairallah can be contacted at 985-809-1711 or michaelk@sds-web.net

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.