Editorial Board   Guest Author

Mr. Hymanson

Michael Hymanson

Regional Manager, New York Metro Business Unit, U. S. Security Associates, Inc.

Michael Hymanson, CPP has been a licensed Private Investigator in New York State for more than 30 years. He is a graduate of the New York State School of Industrial and Labor Relations at Cornell University, Ithaca, New York. Mr. Hymanson was a director and owner of a New York State licensed Security Training School and a licensed Security trainer in New York and Connecticut. He also was an American Red Cross First Aid and CPR instructor. Mr. Hymanson has provided security consulting services for Fortune 500 companies, and many major organizations. He is currently the Regional Manager, New York Metro Business Unit for U.S. Security Associates, the nation's fourth largest security firm. U.S. Security Associates provides security guard, concierge, fire safety director and patrol services to Hotels and other industries through a network of more than 140 branches nationwide. The company is Certified by the U.S. Department of Homeland Security under the Safety Act. Prior to working for U.S. Security Associates, Mr. Hymanson was the president and owner of Pan American Investigation Service, Inc., a White Plains based security and investigations firm that provided security and investigative services to prestigious companies and organizations in the New York Metro area. Mr. Hymanson is a past president and current Board member of the Associated Licensed Detectives of New York. He received that associations highest award, the Eugene R. Fink Memorial Award for dedication to the private investigative and Security industry in New York State. Mr. Hymanson is a Board Certified Protection Professional as designated by ASIS International, and is active in the New York Chapter ASIS Museum Security Directors and Hospital Directors Security Associations. He is an active member of the New York Chapter of BOMA, Building Owners and Managers Association Emergency Preparedness Committee, and a member of The Hotel Association of New York, and The International Association of Campus Law Enforcement Administrators.

Mr. Hymanson can be contacted at 914-557-4277 or mhymanson@ussecurityassociates.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.