Editorial Board   Guest Author

Mr. Horner

Ted Horner

Managing Director, E. Horner & Associates

Ted Horner is Managing Director of E. Horner & Associates, a technology consulting practice specializing in the hospitality industry. Mr. Horner is widely respected as Australia's leading consultant in this area. Over the last 22 years Mr. Horner has consulted for a variety of clients from developers and international operators of large resorts, boutique hotels golf clubs, convention center's and licensed clubs covering the full range of technology namely: • PMS • POS • Sales & Catering • Food & Beverage • PABX • In Room Guest Entertainment including Digital Video on Demand • Broadband & Wireless • Golf & Spa Systems • Club Membership In 1996 Mr. Horner launched Australia's first dedicated hospitality technology exhibition and conference which continues each year as Hotel Operations Technology (HOT). In 2002 he was a founding member of HTNG (Hotel Technology Next Generation) a non-profit body which was established in the US to promote open systems integrations between vendors in the industry and today he is an Executive Advisor to HTNG. In 2004 Mr. Horner was the first non-US person to be elected to the HITEC Technology Hall of Fame for his contribution to the advancement of technology in the hospitality industry. Since the early 90's he has traveled extensively throughout the world to speak at many hospitality technology conferences and has written many articles on technology that have been published all over the world In 2011 Mr. Horner established an alliance with JBA Consulting Engineers, a company started in Las Vegas in the 60's and now has seven offices worldwide with multi-discipline expertise in electrical design, security, AV, fire and safety, data center design and systems integration. In the last 12 months Mr. Horner has formed a strategic alliance with jba consulting engineers in Las Vegas who are a world leader in providing consulting advise to the casino/resort market on a global basis.

Mr. Horner can be contacted at +61 2 98768119 or ted@hornertech.com.au

Coming up in July 2019...

Hotel Spa: Pursuing Distinction

The Wellness Movement continues to evolve and hotel spas continue to innovate in order to keep pace. Fueled by intense competition within the industry, hotel spas are seeking creative ways to differentiate themselves in the market. An increasing number of customers are searching for very specific, niche treatments that address their particular health concerns and, as a result, some leading spas have achieved distinction by offering only one specialized treatment. Meditation and mindfulness practices are becoming increasingly mainstream as are alternative treatments and therapies, such as Ayurvedic therapies, Reiki, energy work and salt therapy. Some spas specialize in stress management and offer lifestyle coaching sessions as part of their program.  Other spas are fully embracing new technologies as a way to differentiate themselves, such as providing wearable devices that track health and fitness biomarkers, or robots programmed with artificial intelligence to control spa environments, or virtual reality add-ons that transport guests to relaxing places around the world. Some spas have chosen to specialize in medical procedures such as liposuction, laser skin therapy, phototherapy facials, Botox and facial fillers, acupuncture and permanent hair removal, in addition to cosmetic body shaping procedures and  teeth whitening treatments. Similarly, other spas are offering comprehensive health check-ups and counseling services for those who are interested in disease prevention treatments. Finally, as hotel spas continue to become more diverse, accessible and specialized, there is a growing demand for health professionals with a specific area of expertise. There is a proliferation of top class, quality wellness practitioners who make a name for themselves by offering their services around the globe, including athletes, chefs, doctors, physical trainers and weight loss specialists. The July issue of the Hotel Business Review will report on these trends and developments and examine how some hotel spas are integrating them into their operations.