Editorial Board   Guest Author

Mr. Millili

David Millili

Chief Web Officer, Pegasus Solutions

David Millili is Chief Web Officer of Pegasus Solutions and Chief Executive Officer of Open Hospitality®, a Pegasus Solutions company. In this dual role, Mr. Millili has responsibility for Pegasus' complete online presence, as well as Open Hospitality's industry-leading internet marketing services. Prior to joining Pegasus, Mr. Millili founded and led Open Hospitality to become a recognized industry leader in providing hotel internet marketing services, including design, website development and hosting, mobile platforms, online search and marketing. Mr. Millili has more than 20 years of experience in the hospitality industry. As a former hotel general manager, he has practical experience in all aspects of hotel operations and management. As the GM of two New York Times Square hotels (the Mayfair New York and the Belvedere Hotel), his experiences range from managing pre-opening operations to spearheading budgets in excess of $5 million annually. As co-founder of Timeless Hospitality, Mr. Millili was directly responsible for the successful launch of a startup company that generated profits within six months of launch, generated over $20 million in revenues for hotel clients in 2002 and raised $1.5 million in venture capital funds. Timeless Hospitality provided hotels with internet reservations, marketing and management products and was one of the first e-commerce platforms developed for the exclusive purpose of generating web reservations for independent hotels. Mr. Millili currently teaches a course on distribution at New York University's School of Continuing and Professional Studies at the Tisch Center for Hospitality, Tourism and Sports Management.

Mr. Millili can be contacted at 888-431-0700 or william.collins@e-hps.com

Coming up in July 2018...

Hotel Spa: Oasis Unplugged

The driving force in current hotel spa trends is the effort to manage unprecedented levels of stress experienced by their clients. Feeling increasingly overwhelmed by demanding careers and technology overload, people are craving places where they can go to momentarily escape the rigors of their daily lives. As a result, spas are positioning themselves as oases of unplugged human connection, where mindfulness and contemplation activities are becoming increasingly important. One leading hotel spa offers their clients the option to experience their treatments in total silence - no music, no talking, and no advice from the therapist - just pure unadulterated silence. Another leading hotel spa is working with a reputable medical clinic to develop a “digital detox” initiative, in which clients will be encouraged to unplug from their devices and engage in mindfulness activities to alleviate the stresses of excessive technology use. Similarly, other spas are counseling clients to resist allowing technology to monopolize their lives, and to engage in meditation and gratitude exercises in its place. The goal is to provide clients with a warm, inviting and tranquil sanctuary from the outside world, in addition to also providing genuine solutions for better sleep, proper nutrition, stress management and natural self-care. To accomplish this, some spas are incorporating a variety of new approaches - cryotherapy, Himalayan salt therapy and ayurveda treatments are becoming increasingly popular. Other spas are growing their own herbs and performing their treatments in lush outdoor gardens. Some spa therapists are being trained to assess a client's individual movement patterns to determine the most beneficial treatment specifically for them. The July issue of the Hotel Business Review will report on these trends and developments and examine how some hotel spas are integrating them into their operations.