Editorial Board   Guest Author

Ms. Landry

Amy Landry

Director of Human Resources, Hotel Monteleone

Amy Landry, PHR currently serves as the Director of Human Resources at the Historic Hotel Monteleone in the heart of the French Quarter New Orleans. Ms. Landry's human resources experience comes from Hilton Worldwide, where she most recently worked opening up the Roosevelt Hotel New Orleans, with Hilton's Lifestyle & Luxury Waldorf Astoria Brand. She served as Human Resources Training & Development Manager. Ms. Landry had the unique experience of being able to work with a new brand and creating the culture and training from the ground up. She piloted many workshops for the brand and was a driving force in helping to create a service culture and training for both the Roosevelt Hotel and the entire Waldorf Astoria Brand. Prior to The Roosevelt New Orleans, Ms. Landry was with Hilton Worldwide as the Human Resources Manager at the Embassy Suites Hotel New Orleans. Ms. Landry did her undergraduate studies at Stephen F. Austin University where she received her Bachelors of Sciences in Hospitality Administration. She began her career in F&B operations and first experience in restaurant management was opening an Outback Steakhouse in Lufkin, Texas. After graduation, she pursued a life-long dream to work for Walt Disney World and accepted a college program internship at Walt Disney World Orlando working in the Magic Kingdom Theme Park. She had an amazing time at Walt Disney and first began realizing the importance of training and instilling a strong culture in every single employee. Ms. Landry then fulfilled another goal of working on a Cruise Line and accepted a job performing aboard the Disney Wonder as part of the Cruise Staff. After her cruise ship contract ended, she came back home to Houston, Texas for her next step in enrolling in the Graduate program at the University of Houston, Conrad Hilton College. Ms. Landry was very active in the Graduate Student Association and completed two graduate internships assignments for Carey Limousines of Houston and Norwegian Cruise Lines in Hawaii. Ms. Landry became passionate for the Human Resources field while in Graduate school with the influence of an inspiring HR Professor. She has made her career in Human Resources and recently earned her Professional Human Resources certification with the HRCI. Her love and understanding for the hospitality field and passion for people energize her daily and make it the perfect fit for her.

Ms. Landry can be contacted at 504-523-3341 or alandry@hotelmonteleone.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.