Editorial Board   Guest Author

Ms. Landry

Amy Landry

Director of Human Resources, Hotel Monteleone

Amy Landry, PHR currently serves as the Director of Human Resources at the Historic Hotel Monteleone in the heart of the French Quarter New Orleans. Ms. Landry's human resources experience comes from Hilton Worldwide, where she most recently worked opening up the Roosevelt Hotel New Orleans, with Hilton's Lifestyle & Luxury Waldorf Astoria Brand. She served as Human Resources Training & Development Manager. Ms. Landry had the unique experience of being able to work with a new brand and creating the culture and training from the ground up. She piloted many workshops for the brand and was a driving force in helping to create a service culture and training for both the Roosevelt Hotel and the entire Waldorf Astoria Brand. Prior to The Roosevelt New Orleans, Ms. Landry was with Hilton Worldwide as the Human Resources Manager at the Embassy Suites Hotel New Orleans. Ms. Landry did her undergraduate studies at Stephen F. Austin University where she received her Bachelors of Sciences in Hospitality Administration. She began her career in F&B operations and first experience in restaurant management was opening an Outback Steakhouse in Lufkin, Texas. After graduation, she pursued a life-long dream to work for Walt Disney World and accepted a college program internship at Walt Disney World Orlando working in the Magic Kingdom Theme Park. She had an amazing time at Walt Disney and first began realizing the importance of training and instilling a strong culture in every single employee. Ms. Landry then fulfilled another goal of working on a Cruise Line and accepted a job performing aboard the Disney Wonder as part of the Cruise Staff. After her cruise ship contract ended, she came back home to Houston, Texas for her next step in enrolling in the Graduate program at the University of Houston, Conrad Hilton College. Ms. Landry was very active in the Graduate Student Association and completed two graduate internships assignments for Carey Limousines of Houston and Norwegian Cruise Lines in Hawaii. Ms. Landry became passionate for the Human Resources field while in Graduate school with the influence of an inspiring HR Professor. She has made her career in Human Resources and recently earned her Professional Human Resources certification with the HRCI. Her love and understanding for the hospitality field and passion for people energize her daily and make it the perfect fit for her.

Ms. Landry can be contacted at 504-523-3341 or alandry@hotelmonteleone.com

Coming up in March 2019...

Human Resources: An Era of Transition

Traditionally, the human resource department administers five key areas within a hotel operation - compliance, compensation and benefits, organizational dynamics, selection and retention, and training and development. However, HR professionals are also presently involved in culture-building activities, as well as implementing new employee on-boarding practices and engagement initiatives. As a result, HR professionals have been elevated to senior leadership status, creating value and profit within their organization. Still, they continue to face some intractable issues, including a shrinking talent pool and the need to recruit top-notch employees who are empowered to provide outstanding customer service. In order to attract top-tier talent, one option is to take advantage of recruitment opportunities offered through colleges and universities, especially if they have a hospitality major. This pool of prospective employees is likely to be better educated and more enthusiastic than walk-in hires. Also, once hired, there could be additional training and development opportunities that stem from an association with a college or university. Continuing education courses, business conferences, seminars and online instruction - all can be a valuable source of employee development opportunities. In addition to meeting recruitment demands in the present, HR professionals must also be forward-thinking, anticipating the skills that will be needed in the future to meet guest expectations. One such skill that is becoming increasingly valued is “resilience”, the ability to “go with the flow” and not become overwhelmed by the disruptive influences  of change and reinvention. In an era of transition—new technologies, expanding markets, consolidation of brands and businesses, and modifications in people's values and lifestyles - the capacity to remain flexible, nimble and resilient is a valuable skill to possess. The March Hotel Business Review will examine some of the strategies that HR professionals are employing to ensure that their hotel operations continue to thrive.