Editorial Board   Guest Author

Mr. Denston

Dan Denston

Executive Director, Mystery Shopping Providers Association - North America

Dan Denston, the Executive Director of the Mystery Shopping Providers Association (North America), has an extensive history with associations and association management throughout the country, as well as other varied business and educational experience. Mr. Denston, hired to lead MSPA-NA in 2011, began his association career as a membership coordinator for the National Association of Brick Distributors. After holding various positions with the association over 6.5 years, he was named the Executive Director of the NABD, a post he held for 2.5 years. While there, Mr. Denston developed a national marketing campaign working with the Indianapolis Motor Speedway and the Brickyard 400 race and won an ASAE Gold Circle Award for the association's magazine. Mr. Denston has worked for and with associations and association management companies in the Washington area in membership and member services, conventions and trade shows, marketing, publishing, and government relations. In addition to mystery shopping, his association management experience has included work with the construction, manufacturing, and medical industries. A graduate of Union University in Jackson, TN, Mr. Denston began his professional career as a high school teacher, teaching U.S. government and coaching high school football and baseball in the Northern Virginia suburbs of Washington, DC. He also managed and co-owned a restaurant business. He also started founded his own publishing company, publishing a life-style magazine for a beach community in North Carolina covering topics ranging from history to current events, environment to business development, and government and community affairs to topics of local interest. He also was elected as a Board member of the Chamber of Commerce and represented the business membership to the local government and community.

Mr. Denston can be contacted at 502-574-9033 or dan@mysteryshop.org

Coming up in December 2019...

Hotel Law: A Labor Crisis and Cyber Security

According to a recent study, the hospitality industry accounted for 2.9 trillion dollars in sales and in the U.S. alone, was responsible for 1 in 9 jobs. In an industry of that scope and dimension, legal issues touch every aspect of a hotel's operation, and legal services are required in order to conform to all prevailing laws and regulations. Though not all hotels face the same issues, there are some industry-wide subjects that are of concern more broadly. One of those matters is the issue of immigration and how it affects the ability of hotels to recruit qualified employees. The hotel industry is currently facing a labor crisis; the U.S. Labor Department estimates that there are 600,000 unfilled jobs in the industry. Part of the problem contributing to this labor shortage is the lack of H2B visas for low-skilled workers, combined with the difficulty in obtaining J-1 visas for temporary workers. Because comprehensive immigration reform is not being addressed politically, hotel managers expect things are going to get worse before they get better. Corporate cyber security is another major legal issue the industry must address. Hotels are under enormous pressure in this area given the large volume of customer financial transactions they handle daily. Recently, a federal court ruled that the Federal Trade Commission had the power to regulate corporate cyber security, so it is incumbent on hotels to establish data security programs in order to prevent data breaches. The lack of such programs could cause hotels to face legal threats from government agencies, class action lawsuits, and damage to their brand image if a data breach should occur. These are just two of the critical issues that the December issue of Hotel Business Review will examine in the area of hotel law.