Editorial Board   Guest Author

Mr. Ronson

Terence Ronson

Managing Director, Pertlink Ltd.

Terence Ronson is the expatriate British founder of Pertlink, a Hong Kong-based consulting firm specialising in hospitality IT.

Launched in 2000, Pertlink helps hospitality related companies establish and deliver unique IT visions and strategy.

Mr. Ronson is a member of numerous professional organisations such as HFTP and HTNG and is a regular speaker and organiser of Hotel TECH conferences worldwide. He writes a blog for hospitality-related websites, his most popular contribution being the 'Do's and Don'ts of Hospitality Technology and most recently was a blog on the just - opened Morpheus Macau - The God of Dreams.

Mr. Ronson has been involved in delivering IT design and unique solutions to numerous high-profile and multi award winning projects to include: Rosedale on the Park Hong Kong and Guangzhou, Langham Place Hong Kong, Hotel ICON Hong Kong, Zendai Himalayas Shanghai, PuLi Shanghai, Disneyland Shanghai, Guoman Shanghai, South Beach Singapore, and Aryaduta Hotels Indonesia. 

Currently, he is involved with Dusit Hotel and Management College Manila and Ventria Residences - a luxury Senior Living facility in Hong Kong.

Mr. Ronson began his diversified hospitality career over forty years ago as a chef in London before moving onto various hotel management and IT related positions in Asia and London.  In 1996 on his return to Asia and where he has since lived, he has focused on the effective use and development of technology in the hospitality industry.

Mr. Ronson can be contacted at +852 9468 0848 or terence@pertlink.net

Coming up in March 2019...

Human Resources: An Era of Transition

Traditionally, the human resource department administers five key areas within a hotel operation - compliance, compensation and benefits, organizational dynamics, selection and retention, and training and development. However, HR professionals are also presently involved in culture-building activities, as well as implementing new employee on-boarding practices and engagement initiatives. As a result, HR professionals have been elevated to senior leadership status, creating value and profit within their organization. Still, they continue to face some intractable issues, including a shrinking talent pool and the need to recruit top-notch employees who are empowered to provide outstanding customer service. In order to attract top-tier talent, one option is to take advantage of recruitment opportunities offered through colleges and universities, especially if they have a hospitality major. This pool of prospective employees is likely to be better educated and more enthusiastic than walk-in hires. Also, once hired, there could be additional training and development opportunities that stem from an association with a college or university. Continuing education courses, business conferences, seminars and online instruction - all can be a valuable source of employee development opportunities. In addition to meeting recruitment demands in the present, HR professionals must also be forward-thinking, anticipating the skills that will be needed in the future to meet guest expectations. One such skill that is becoming increasingly valued is “resilience”, the ability to “go with the flow” and not become overwhelmed by the disruptive influences  of change and reinvention. In an era of transition—new technologies, expanding markets, consolidation of brands and businesses, and modifications in people's values and lifestyles - the capacity to remain flexible, nimble and resilient is a valuable skill to possess. The March Hotel Business Review will examine some of the strategies that HR professionals are employing to ensure that their hotel operations continue to thrive.