Editorial Board   Guest Author

Mr. Hickey

Mark Hickey

Senior Vice President of U.S. Hotel Operations, Destination Hotels & Resorts

Mark Hickey is senior vice president of U.S. hotel operations for Destination Hotels & Resorts, the third largest hospitality management company in the United States. Mr. Hickey is responsible for the overall operating performance of Destination Hotels & Resorts' portfolio of more than 35 independent and branded, luxury and upscale hotels, resorts and golf clubs. He also provides oversight and coordinates portfolio-wide initiatives in the areas of organizational development and associate training, customer service, and risk management. Mr. Hickey is primarily responsible for the vision, the goals, the implementation and the leadership of the Destination Earth sustainability program on a corporate level. The Destination Earth program was launched in 2008 and represents the portfolio-wide commitment to implement sustainability practices at each Destination property across the country. Mr. Hickey has worked in close partnership with an environmental consultant and leaders of the hospitality group to accomplish the mission to introduce uniform environmental standards company-wide while encouraging individual property adoption of specific initiatives through property “Green Teams”, which has become a significant and defining element of the program. Mr. Hickey is the steward for the company's commitment to unique, authentic culinary experiences at each hotel and resort. He oversees the corporate food and beverage efforts to develop, define and execute innovative and memorable food and beverage offerings across the country, in conjunction with a vice president of food and beverage and culinary director of food and beverage operations. A father of two young girls, Mr. Hickey is also the catalyst behind the company's commitment to healthy and delicious children friendly offerings, the Destination Kids Cafe™, at all Destination restaurants and dining outlets. Mark Hickey joined Destination Hotels & Resorts in 1995, as vice president and general manager of Destination's Inverness Hotel and Conference Center near Denver, Colorado. An industry leader in conference center management, he has provided oversight and support of the integration of over seven IACC-certified conference centers into the Destination Conference Collection. In 1997, he assumed the position of senior vice president of operations for the western United States and his role expanded to include oversight for all North American operations of the company in 2002. Further, he developed a core leadership team of managing directors to continue to support the portfolio. Prior to joining Destination, Mr. Hickey held various positions in the hospitality industry, including property positions of general manager, regional manager of management services for AIRCOA (now Richfield) and vice president of operations for Metro Hotels in Dallas, TX.

Mr. Hickey can be contacted at 303-268-6868 or mhickey@destinationhotels.com

Coming up in November 2019...

Architecture & Design: Biophilic Design

The hospitality industry is constantly evolving to meet and exceed guest expectations. As a result, hotels are always on the lookout for new ways to improve the guest experience, and architecture and design is an essential part of this equation. Bold design is often the most effective way to make an exceptional first impression - an impression guests use to distinguish between brands. One design trend that is being embraced worldwide has become known as “Biophilic Design.” Biophilic design is based on the concept of biophilia, which is the theory that human beings have an innate tendency to seek out nature, natural elements, and natural forms. Biophilic design is more than hotels simply adding a surplus of plants; it involves incorporating specific design elements into a hotel in order to imbue it with a sense of wellness and well-being. Some of those elements include exposure to natural lighting; views of nature and rooms with a view; natural architectural patterns; salvaged or reclaimed woods of all types; reclaimed metals; sustainably sourced stone; living green walls and vertical gardens; and direct and indirect exposure to nature. Hotels that have incorporated biophilic design into their properties are reaping the benefits associated with this trend including reduced stress responses, better air quality, lower energy costs, and more positive guest reviews. Biophilic design has also been shown to improve guest moods and to satisfy consumer demand for environmental responsibility. Savvy hotel owners and managers are aware that nature-inspired elements enhance their guests' comfort and well-being, which is why this trend is becoming so prevalent. Biophilic design is just one topic in the fields of hotel architecture and design that will be examined in the November issue of the Hotel Business Review.