Editorial Board   

Mr. Miller

Michael Miller

Chief Technology Officer, EZYield, a TravelClick Company

Michael Miller is a technology innovator with over 20 years of experience in advanced solution development across a variety of industries and platforms. He joined EZYield, a TravelClick company, as part of the leadership team in October 2010 and is responsible for the development and global implementation of its advanced enterprise-level infrastructure. Under Mr. Miller's technical direction, EZYield expanded its leadership role beyond being the pioneer of the world's first automated channel management technology. Its groundbreaking software-as-a-service solution has quickly become the hotel connectivity standard for revenue managers around the world. EZYield solutions significantly improve the revenue potential of hotel properties by offering integrated connectivity solutions that boost revenue and increase efficiencies by streamlining connections between hotel systems and booking channels. Today, EZYield has become the undisputed leader in integrated connectivity solutions for hotels, serving 4,000 hotels in 96 countries. Prior to his work with EZYield, Mr. Miller developed game changing products and applications for a range of world-class organizations. As a former senior engineer for the Walt Disney World Company in the 1990s, he is best known as one of the inventors of the Disney FastPass, a revolutionary queuing technology that has since become a staple at Disney theme parks around the world. He was also on the founding team of Leap Frog International, a popular line of interactive educational products. As an entrepreneur, he developed firmware that is currently used in U.S. military radar systems. Immediately prior to joining EZYield, Mr. Miller served as director of corporate IT for Compass Knowledge Group, a firm that provides sales and marketing services to nonprofit universities. Throughout his career, he delivers strategic innovation that helps companies achieve new levels of competitive advantage and customer service. Mr. Miller has a Bachelor's of Science degree in Electrical Engineering from Lehigh University.

Mr. Miller can be contacted at mimiller@travelclick.com

Coming up in September 2019...

Hotel Group Meetings: Uncommon Destinations

The last few years have been good to the Hotel Group Meetings industry and that trend is expected to continue into 2019. Planners are brimming with confidence due to an expanding economy and increased job creation, which typically results in a boost in corporate meetings. Given this promising outlook, planners are trying to outdo themselves to satisfy the high expectations of their clients. One notable trend is to integrate unusual settings into the meeting experience, hosting groups at local zoos, aquariums, museums, event centers, or other outdoor facilities. The goal is to embrace uncommon destinations, rather than a typical hotel conference room, so that meetings can be memorable, unique and stimulating. This is also part of another trend which is to support all things local - from hosting events at landmark city venues; to catering through local restaurants, food trucks and microbreweries; to hosting off-site excursions like agri-tours, athletic events or scenic 5k routes. However, though the setting might be spectacular, there are still some bedrock components that must be provided to ensure a successful meeting. Free, high-speed Wi-Fi is still one of the most requested services. Planners have to make sure that a comprehensive communication infrastructure is in place so clients can easily connect - and stay connected - to the network throughout the entire meeting experience. Also, technology tools can be used to streamline the booking, registration, and check-in process, and Radio Frequency Identification (RFID) materials can be utilized to ensure seamless access to conference events. There are also numerous software tools that encourage audience participation, as well as integrating polls, Q&A, surveys and games into speakers' presentations. The September Hotel Business Review will examine issues relevant to group meetings and will report on what some hotels are doing to promote this sector of their operations.