Editorial Board   

Mr. Miller

Michael Miller

Chief Technology Officer, EZYield, a TravelClick Company

Michael Miller is a technology innovator with over 20 years of experience in advanced solution development across a variety of industries and platforms. He joined EZYield, a TravelClick company, as part of the leadership team in October 2010 and is responsible for the development and global implementation of its advanced enterprise-level infrastructure. Under Mr. Miller's technical direction, EZYield expanded its leadership role beyond being the pioneer of the world's first automated channel management technology. Its groundbreaking software-as-a-service solution has quickly become the hotel connectivity standard for revenue managers around the world. EZYield solutions significantly improve the revenue potential of hotel properties by offering integrated connectivity solutions that boost revenue and increase efficiencies by streamlining connections between hotel systems and booking channels. Today, EZYield has become the undisputed leader in integrated connectivity solutions for hotels, serving 4,000 hotels in 96 countries. Prior to his work with EZYield, Mr. Miller developed game changing products and applications for a range of world-class organizations. As a former senior engineer for the Walt Disney World Company in the 1990s, he is best known as one of the inventors of the Disney FastPass, a revolutionary queuing technology that has since become a staple at Disney theme parks around the world. He was also on the founding team of Leap Frog International, a popular line of interactive educational products. As an entrepreneur, he developed firmware that is currently used in U.S. military radar systems. Immediately prior to joining EZYield, Mr. Miller served as director of corporate IT for Compass Knowledge Group, a firm that provides sales and marketing services to nonprofit universities. Throughout his career, he delivers strategic innovation that helps companies achieve new levels of competitive advantage and customer service. Mr. Miller has a Bachelor's of Science degree in Electrical Engineering from Lehigh University.

Mr. Miller can be contacted at mimiller@travelclick.com

Coming up in July 2019...

Hotel Spa: Pursuing Distinction

The Wellness Movement continues to evolve and hotel spas continue to innovate in order to keep pace. Fueled by intense competition within the industry, hotel spas are seeking creative ways to differentiate themselves in the market. An increasing number of customers are searching for very specific, niche treatments that address their particular health concerns and, as a result, some leading spas have achieved distinction by offering only one specialized treatment. Meditation and mindfulness practices are becoming increasingly mainstream as are alternative treatments and therapies, such as Ayurvedic therapies, Reiki, energy work and salt therapy. Some spas specialize in stress management and offer lifestyle coaching sessions as part of their program. Other spas are fully embracing new technologies as a way to differentiate themselves, such as providing wearable devices that track health and fitness biomarkers, or robots programmed with artificial intelligence to control spa environments, or virtual reality add-ons that transport guests to relaxing places around the world. Some spas have chosen to specialize in medical procedures such as liposuction, laser skin therapy, phototherapy facials, Botox and facial fillers, acupuncture and permanent hair removal, in addition to cosmetic body shaping procedures and teeth whitening treatments. Similarly, other spas are offering comprehensive health check-ups and counseling services for those who are interested in disease prevention treatments. Finally, as hotel spas continue to become more diverse, accessible and specialized, there is a growing demand for health professionals with a specific area of expertise. There is a proliferation of top class, quality wellness practitioners who make a name for themselves by offering their services around the globe, including athletes, chefs, doctors, physical trainers and weight loss specialists. The July issue of the Hotel Business Review will report on these trends and developments and examine how some hotel spas are integrating them into their operations.