Editorial Board   

Mr. Narasimhan

S. Lakshmi Narasimhan

Founder, Ignite Insight LLC

S Lakshmi Narasimhan is the Founder of Ignite Insight LLC a New York City based consultancy, which specializes in Group Executive Training, Coaching and Consulting.

Prior to founding his company, Mr. Narasimhan was the Vice President Finance of an award winning Hong Kong headquartered luxury hotel chain - Shangri-La Hotels & Resorts. He has more than 25 years of experience in the hospitality industry (14 of them in a senior corporate level) and has held diverse portfolios from a hotel Financial Controller to a group level Human Resources position, head of Corporate Internal Audit and head of Corporate Financial Systems. His career is epitomized by new and challenging roles.

Mr. Narasimhan has designed and developed a series of 2-Day Finance Courses amongst which the two signature offerings are titled “Optimizing Hotel Profits” for senior Hotel and Resident Managers and “Restaurant Profits A la Carte” for Food and Beverage Directors and Executive Chefs in the hospitality industry, which he delivers personally. The unique aspects of the course presentations are: jargon free, simplified financial concepts, use of visual teaching methods through color, shapes and movement to reinforce and cement learning, practical exercises in budgeting and financial analysis and many more.

Mr. Narasimhan teaches graduate as well as undergraduate courses during the Spring and Fall semesters as an adjunct faculty member at the New York University, Tisch Center for Hospitality & Tourism. Courses include hospitality finance, financial management, business development, rooms division management and investment analysis and financing.

Mr. Narasimhan is a prolific writer having his own blog while also contributing to prestigious third party blogs. He published his first book: "Discover the Genius in the Mirror - You are an Einstein waiting to be discovered" - an exercise book on how to discover your own genius through introspection. It is available online on Amazon and other literary outlets.

Please visit http://www.ignite-insight.biz for more information.

Mr. Narasimhan can be contacted at 201-253-5000 or narasimhan@ignite-insight.biz

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.