Editorial Board   Guest Author

Mr. Stuart-Hill

Trevor Stuart-Hill

President & Founder, Revenue Matters

Trevor Stuart-Hill is the founder and currently serves as president of Revenue Matters. He sets the cultural course, provides the strategic direction and oversees the performance for each of Revenue Matters' operating groups. He believes that superior asset value is directly supported through top-line performance.

A proponent of sharing knowledge with others, Mr. Stuart-Hill is often tapped by global hotel associations and executive groups to share his expertise in hospitality revenue management. He co-authored the first college-level textbook on the subject of revenue management for hotels and resorts. It is currently being used for teaching this discipline at colleges and universities around the world. He was a founding member of the Hospitality Sales & Marketing Association International's (HSMAI) Revenue Management Advisory Board and is an active member of the International Society of Hospitality Consultants (ISHC). Mr. Stuart-Hill has been recognized by HSMAI as one of the hospitality industry's top 25 minds in sales and marketing.

Mr. Stuart-Hill has experience in many facets of the travel and hospitality industry including front office, food and beverage, cruise and tour operations, corporate travel management, charter flight operations and travel technology. Prior to forming Revenue Matters in 2009, Mr. Stuart-Hill was primarily responsible the account management function for the Americas region at Sabre Hospitality Solutions. During his tenure at Sabre, he was involved in strategic development of revenue management and customer relationship management solutions.

Together with his wife Kathryn, he has either worked in or explored over sixty countries. An avid golfer, photographer and commercial pilot, Mr. Stuart-Hill resides in Parker Colorado.

Please visit http://www.revenuematters.com for more information.

Mr. Stuart-Hill can be contacted at +1 303-690-9116 or Trevor@RevenueMatters.com

Coming up in December 2020...

Hotel Law: Protecting Guest Privacy

Every business is obligated to protect their customers from identity theft but unfortunately, data breaches have become all too common. In an effort to protect a guest's right to privacy and to safeguard their personal data, the European Union passed a General Data Protection Regulation (GDPR) that could hold hotels legally liable for any breaches that expose a customer's sensitive personal information. Though the GDPR only pertains to EU citizens' data, any international business that mishandles their data can be legally responsible. Another legal issue of concern is the fight involving hotel "resort fees." Several states attorney generals have recently filed suit against two major hotel chains in an effort to litigate this practice. Their suit alleges that these companies are "engaged in deceptive and misleading pricing practices and their failure to disclose fees is in violation of consumer protection laws." The suit seeks to force the hotel chains to advertise the true price of their hotel rooms. There are several other legal issues that the industry is being forced to address. Sexual harassment prevention in the workplace is still top of mind for hotel employers-particularly in New York and California, which now statutorily require harassment training. Hotels and motels in California will also soon be required to train all their employees on human trafficking awareness. Immigration issues are also of major concern to hotel employers, especially in the midst of a severe labor shortage. The government is issuing fewer H2B visas for low-skilled workers, as well as J-1 visas for temporary workers. Though there is little hope for any comprehensive immigration reform, hotel lobbying groups are actively seeking legal remedies to alleviate this problem. These are just a few of the critical issues that the December issue of the Hotel Business Review will examine in the area of hotel law.