Editorial Board   Guest Author

Mr. Davis

Jon Davis

Vice President, Business Development, Indoor Networks, ExteNet Systems Inc.

Jon J. Davis leads ExteNet's business initiatives in the area of indoor wireless distributed networks. He is a committed leader who has produced tangible results with global teams focused on sales, operations and total customer satisfaction. Before joining ExteNet Systems, Mr. Davis was Vice President of Business Development for Strategic Accounts at Toronto-based Celestica, a global provider of electronic manufacturing services. Mr. Davis has held many executive positions, including Vice President, Business Development for Flextronics International. Prior to his work in wireless industry, Mr. Davis worked as Vice President of Sales, Automotive Chemicals Division at Pennzoil-Quaker State Company, after beginning his career with Snap Products, Inc., then a leading manufacturer of automotive chemicals that was later purchased by Pennzoil in 1997.

Mr. Davis can be contacted at 630-505-3806 or jdavis@extenetsystems.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.