Editorial Board   Guest Author

Mr. Tanguy

Julien Tanguy

Chief Concierge, Hilton Montreal Bonaventure

Raised in Strasbourg, France, in a family of restaurant owners, Julien Tanguy’s first steps in the service industry were in the Food & Beverage sector. He found interest and pleasure working as a waiter for some municipal, regional and European institutions such as the European Parliament, while studying Psychology at Louis Pasteur University. After completing a master’s degree, and uninspired by the jobs that path offered, Mr. Tanguy took on the position of Bellman at one of Alsace’s Four star Luxury Hotel, Le Château de l’Ile. Experiencing the opportunity of providing guests with exceptional service, he soon felt a calling to enter the ranks of Europe’s revered concierges. While concierges often begin their careers as bellboys or doormen, Mr. Tanguy enrolled in the Quebec City College Merici specialized concierge program, and also improved his English. He went on to intern at the Montreal Sofitel, with mentor, Ms. Virgina Casale, then Les Clefs d’Or Canada President, now International President of Les Clefs d’Or UICH Worlwide. His first official concierge position was at the Saint-Sulpice Hotel Montreal, one of Old Montreal’s most charming all-suite hotel. Mr. Tanguy took a second job managing lineups and phone-lines at Montreal’s largest property, the Fairmont Queen Elizabeth Hotel, with 1,039-rooms. Once having met the requirements for Les Clefs d’Or membership, he was sponsored by Chef Concierge, Mr. Patrick Huynh, to join the prestigious International organization, of which he is now a Member. In March 2007, with the arrival of new owners, Silverbirch Hotels & Resorts, and under the leadership of a new General Manager, Mr. Louis-Robert Handfield, the Hilton Montreal Bonaventure hired two full-time Les Clefs d’Or concierges. Mr. Tanguy was one of them and is currently still in service at this 395-room downtown rooftop property. Mr. Tanguy was promoted Chief Concierge at the beginning of 2009, and has been enjoying helping his diverse Team members (from 7 different countries of origin) achieve their best since then. Mr. Tanguy is also the current Regional Secretary of Les Clefs d’Or in Montreal.

Mr. Tanguy can be contacted at 514-878-2910 or julien.tanguy@hilton.com

Coming up in May 2018...

Eco-Friendly Practices: The Greening of Your Bottom Line

There are strong moral and ethical reasons why a hotel should incorporate eco-friendly practices into their business but it is also becoming abundantly clear that “going green” can dramatically improve a hotel's bottom line. When energy-saving measures are introduced - fluorescent bulbs, ceiling fans, linen cards, lights out cards, motion sensors for all public spaces, and energy management systems - energy bills are substantially reduced. When water-saving equipment is introduced - low-flow showerheads, low-flow toilets, waterless urinals, and serving water only on request in restaurants - water bills are also considerably reduced. Waste hauling is another major expense which can be lowered through recycling efforts and by avoiding wastefully-packaged products. Vendors can be asked to deliver products in minimal wrapping, and to deliver products one day, and pick up the packaging materials the next day - generating substantial savings. In addition, renewable sources of energy (solar, geothermal, wind, etc.) have substantially improved the economics of using alternative energies at the property level. There are other compelling reasons to initiate sustainability practices in their operation. Being green means guests and staff are healthier, which can lead to an increase in staff retention, as well as increased business from health conscious guests. Also, sooner or later, all properties will be sold, and green hotels will command a higher price due to its energy efficiencies. Finally, some hotels qualify for tax credits, subsidies and rebates from local, regional and federal governments for the eco-friendly investments they've made in their hotels. The May issue of the Hotel Business Review will document how some hotels are integrating sustainable practices into their operations and how their hotels are benefiting from them.