Editorial Board   Guest Author

Mr. Tanguy

Julien Tanguy

Chief Concierge, Hilton Montreal Bonaventure

Raised in Strasbourg, France, in a family of restaurant owners, Julien Tanguy's first steps in the service industry were in the Food & Beverage sector. He found interest and pleasure working as a waiter for some municipal, regional and European institutions such as the European Parliament, while studying Psychology at Louis Pasteur University. After completing a master's degree, and uninspired by the jobs that path offered, Mr. Tanguy took on the position of Bellman at one of Alsace's Four star Luxury Hotel, Le Château de l'Ile. Experiencing the opportunity of providing guests with exceptional service, he soon felt a calling to enter the ranks of Europe's revered concierges. While concierges often begin their careers as bellboys or doormen, Mr. Tanguy enrolled in the Quebec City College Merici specialized concierge program, and also improved his English. He went on to intern at the Montreal Sofitel, with mentor, Ms. Virgina Casale, then Les Clefs d'Or Canada President, now International President of Les Clefs d'Or UICH Worlwide. His first official concierge position was at the Saint-Sulpice Hotel Montreal, one of Old Montreal's most charming all-suite hotel. Mr. Tanguy took a second job managing lineups and phone-lines at Montreal's largest property, the Fairmont Queen Elizabeth Hotel, with 1,039-rooms. Once having met the requirements for Les Clefs d'Or membership, he was sponsored by Chef Concierge, Mr. Patrick Huynh, to join the prestigious International organization, of which he is now a Member. In March 2007, with the arrival of new owners, Silverbirch Hotels & Resorts, and under the leadership of a new General Manager, Mr. Louis-Robert Handfield, the Hilton Montreal Bonaventure hired two full-time Les Clefs d'Or concierges. Mr. Tanguy was one of them and is currently still in service at this 395-room downtown rooftop property. Mr. Tanguy was promoted Chief Concierge at the beginning of 2009, and has been enjoying helping his diverse Team members (from 7 different countries of origin) achieve their best since then. Mr. Tanguy is also the current Regional Secretary of Les Clefs d'Or in Montreal.

Mr. Tanguy can be contacted at 514-878-2910 or julien.tanguy@hilton.com

Coming up in November 2020...

Hotel Design: Home Away From Home

With the rise of the sharing economy and the peer-to-peer marketplace for lodging options, hoteliers are re-thinking the look, feel and appeal of their locations. There is an emphasis on re-creating a feeling of homeyness - a comfortable, cozy and inviting space that feels like home. 'This is accomplished through the careful selection of furniture design, paint colors, lighting design, artwork, bathroom fixtures and textile accessories. In addition, some hotels are providing their guests with upscale amenities, such as a book and movie library, home-style kitchenettes, a coffee machine with locally-sourced beans and tea, or even a batch of fresh-baked cookies. Similarly, there is a growing design trend based on the concept of place-making. Travelers are searching for experiences that are unique and authentic to the locale in which they find themselves, and so hotel designers are integrating a sense of place into their work. This is partially achieved by incorporating traditional artisanal crafts and other local artwork into hotel rooms and communal spaces. Another design trend includes the creation of full-service, co-working environments within the hotel. Guests don't like to stay alone in their room when they need to work, so now they can go downstairs to the lobby-or up to the roof-to work among others. These areas encourage guests - and non-guests alike - to stay as long as they like and to partake of hotel amenities. Finally, recognizing the importance of the Wellness Movement, some designers are exploring how room design can increase the likelihood of deep and restorative sleep. Creating dark and quiet spaces, blocking excessive light, providing guests with a selection of different kinds of pillows, and the ability to control room temperature, are a few of the best practices in this area. These are some of the architecture and design topics that will be covered in the November issue of the Hotel Business Review.