Editorial Board Guest Author
CEO & Founder, National Concierge AssociationSara-ann Kasner has been a corporate Concierge in the Minneapolis-St. Paul area since 1992. In 1998, Ms. Kasner founded the National Concierge Association, an international networking organization for Concierge and hospitality industry businesses. As Chief Executive Officer she has been instrumental in developing the NCA Certification and NCA Endorsed Partner Programs and establishing chapters of the organization throughout the United States. In 1996, Ms. Kasner was named “Corporate Concierge of The Year” by Minneapolis-St. Paul magazine and received the prestigious gold key and lifetime achievement award from Where Magazine International in 1997. During her career, Ms. Kasner has been quoted in articles about concierge service by the Wall Street Journal, Entrepreneur Magazine, the Japan Times and “O” Magazine. Ms. Kasner is also a sought after public speaker on the subject of Concierge service. In May of 2012 she was the keynote speaker at a customer service forum to a group of hospitality professionals at the St. Kitts Tourism Authority in Basseterre, West Indies. Ms. Kasner is currently the Director of Concierge Services for Zeller Realty Group providing corporate concierge service to three office towers in Minneapolis and Bloomington, Minnesota.
Ms. Kasner can be contacted at 612-317-2932 or firstname.lastname@example.org