Editorial Board   Guest Author

Mr. Grosack

Matthew Grosack

Associate, DLA Piper

Matthew Grosack is a commercial litigation associate in DLA Piper's Miami office. Mr. Grosack focuses his practice on complex commercial litigation and arbitration matters with extensive experience handling a wide range of health care litigation and regulatory investigations, hospitality industry litigation, corporate and real estate litigation. A wide range of health care industry participants, including health systems, hospitals, ambulatory surgical centers, diagnostic imaging companies, home health agencies, medical and physician practice groups and various other health care industry businesses are among Mr. Grosack's clients. He represents them in connection with complex health care litigation matters, regulatory investigations and enforcement actions by federal and state regulatory agencies, and helps them respond to (and defend against) potential whistleblower (qui tam) actions. As part of his hospitality litigation practice, Mr. Grosack represents hospitality and leisure industry participants, including hotels, developers, cruise lines, management companies, marketing companies and other hospitality, leisure and entertainment industry-related businesses in a broad range of commercial litigation disputes. Mr. Grosack has experience handling disputes involving the enforcement of restrictive covenants, such as non-competition, non-solicitation and confidentiality provisions and complex litigation involving misappropriation of trade secrets and unfair competition. He has also represented clients in labor and employment disputes, including defending against discrimination claims and counseling on employment issues and retaliatory discharge claims. Additionally, he has experience in all aspects of electronic discovery, including, but not limited to, extensive experience with the requirements of the Sedona Principles and federal and state law interpreting electronic discovery requirements.

Mr. Grosack can be contacted at 305-423-8554 or matthew.grosack@dlapiper.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.