Editorial Board   Guest Author

Mr. Elger

Hermann Elger

General Manager, Montage Beverly Hills

A second generation hotelier, Mr. Hermann Elger joined Montage Hotels & Resorts as General Manager of Montage Beverly Hills in October 2010. In this role, he oversees all operations of the hotel, which is located in the heart of the Golden Triangle in Beverly Hills, Calif. He spent the last 18 years of his hospitality career with The Ritz-Carlton Hotel Company, and has held positions at their properties in Aspen, Bali, Cancun, Washington D.C. and Miami. He also played a key role in opening properties in Kuala Lumpur, Shanghai, Dubai, Philadelphia and Bachelor Gulch. Most recently, Mr. Elger held the position of General Manager of The Ritz-Carlton, Cancun in Mexico, a position he held since 2007. Considered The Ritz-Carlton Hotel Company´s most acclaimed resort, it holds the distinction of being the world´s only AAA rated, triple Five Diamond Resort, having earned Five Diamonds for the hotel and both its Fantino and Club Grill Restaurants. During his time in Cancun, Mexico, he was named one of the 40 most influential leaders in Tourism by the magazine Lideres. Mr. Elger is a graduate of the University of Denver School of Hotel Management.

Mr. Elger can be contacted at 310-499-4199 or helger@montagehotels.com

Coming up in January 2019...

Mobile Technology: The Future is Now

Mobile Technology continues to advance at a relentless pace and the hotel industry continues to adapt. Hotel guests have shown a strong preference for mobile self-service - from checking-in/out at a hotel kiosk, to ordering room service, making dinner reservations, booking spa treatments, and managing laundry/dry cleaning services. And they also enjoy the convenience of paying for these services with smart phone mobile payments. In addition, some hotels have adopted a “concierge in your pocket” concept. Through a proprietary hotel app, guests can access useful information such as local entertainment venues, tourist attractions, event calendars, and medical facilities and services. In-room entertainment continues to be a key factor, as guests insist on the capacity to plug in their own mobile devices to customize their entertainment choices. Mobile technology also allows for greater marketing opportunities. For example, many hotels have adopted the use of “push notifications” - sending promotions, discounts and special event messages to guests based on their property location, purchase history, profiles, etc. Near field communication (NFC) technology is also being utilized to support applications such as opening room doors, earning loyalty points, renting a bike, accessing a rental car, and more. Finally, some hotels have adopted more futuristic technology. Robots are in use that have the ability to move between floors to deliver room service requests for all kinds of items - food, beverages, towels, toothbrushes, chargers and snacks. And infrared scanners are being used by housekeeping staff that can detect body heat within a room, alerting staff that the room is occupied and they should come back at a later time. The January Hotel Business Review will report on what some hotels are doing to maximize their opportunities in this exciting mobile technology space.