Editorial Board   Guest Author

Mr. McGuinness

Brian McGuinness

Senior Vice President, Specialty Select Brands, Starwood Hotels & Resorts Worldwide

Brian McGuinness is the Senior Vice President of Starwood's Specialty Select brands, including the Aloft, Element and Four Points by Sheraton brands. McGuinness is responsible for development, strategic and creative direction, and overall performance of each of Starwood's select-serve lifestyle brands. Mr. McGuinness leads an integrated team, charged with ensuring the successful global launch of Starwood's first new brand introduction, Aloft Hotels, since the 1999 premiere of W Hotels; establishing Starwood's new green trailblazer, Element Hotels, as the extended-stay category leader and Starwood's green innovation lab; and re-launching the newly reinvented Four Points by Sheraton brand. Mr. McGuinness began his career with Starwood in 1997. His tenure started at the Sheraton Boston Hotel and Towers as Towers Manager, later transitioning to Reservations and Revenue Management Director. Successfully advancing through his hotel career, he was eventually tapped by Starwood corporate to roll-out a new property management technology platform and joined the creative team to launch the highly successful Starwood Preferred Guest Program. Continuing in marketing, he created the Global Marketing Operations group where he oversaw the execution of marketing programs globally. In 2002, furthering his entrepreneurial desires, Mr. McGuinness left Starwood to personally oversee the restoration of a charming bed and breakfast located on Cape Cod. After the successful completion of the restoration, Mr. McGuinness returned to Starwood's Manhattan-based offices to take on the challenge of leading one of the most exciting brand introductions in the hotel industry's history - Aloft Hotels. He relocated to Starwood's corporate headquarters in White Plains, NY in 2007 to lead the launch of both Aloft and Element Hotels worldwide, and has recently taken the reins on the Four Points by Sheraton brand. Mr. McGuinness grew up in New England, the youngest of seven children. His passion for the hospitality business started at a young age during annual international trips with his family to everywhere from Canada to Europe.

Mr. McGuinness can be contacted at 914-640-8100 or brian.mcguinness@starwoodhotels.com

Coming up in February 2020...

Social Media: Social Listening Tools

The reach and influence of social media is staggering. Nearly 3 billion people use social media daily, posting a range of messages, selfies, images, and everything in-between. According to HubSpot, almost 4 million posts are uploaded to the major social networks every single minute! That's an astounding amount of content and it is crucial for hotels to skillfully use social media in order to effectively compete. From establishing a suitable brand identity and voice to creating content across all the major networks (Facebook, Twitter, Instagram, Pinterest, etc.), the goal is to actively engage consumers and to eventually convert them to customers. Some hotels are initiating online contests as a way to attract new customers, while others are rewarding customers with discounts who subscribe to the their email lists or follow their social media pages. Another recent strategy is to employ social media listening tools that track what people are posting online about their businesses. These tools allow hotels to monitor - or listen to - what's being said about a brand across the entire social web, and this can prove to be very valuable, unfiltered information. Social listening permits hotels to be aware of people's opinions about their business, industry or competitors, and some of these tools even listen beyond social media platforms. They also monitor publicly available information on blogs, forums, news outlets and websites. Some listening tools are more focused on gathering and analyzing data, while others offer more engagement-oriented features, which allow hotels to interact with people right from the platform. Often the information that is gleaned from these listening tools ends up being the most authentic, unbiased insights a business can get. The February Hotel Business Review will document what some hotels are doing to successfully integrate social media strategies into their operations.