Editorial Board   Guest Author

Mr. Ferrara

Clifford Ferrara

Vice President of Sales & Revenue Management, Chesapeake Hospitality

Clifford Ferrara is the Vice President of Sales and Revenue Management for Chesapeake Hospitality, a leading third-party hotel management company ranked in the top 50 largest independent US operators. His leadership spans more than 30 years, including multiple brands and a wide variety of hotel types, both in a sales and operations capacity. His diverse leadership roles include responsibilities as director of sales, director of marketing, revenue management and as general manager. Mr. Ferrara is a highly effective communicator and enthusiastic leader who can motivate a team to achieve objectives. His energy and personality are well suited to handle multiple tasks and challenges. He thrives on being resourceful and creative in his approach to sales and revenue management in order to achieve determined results. His record of industry accomplishments include a common theme of re-positioning fledgling hotel sales and operations teams, then effectively deploying them to achieve strategic results. Mr. Ferrara successfully revitalized the sales mission and image of the 613 room Adams Mark Charlotte, the city's largest convention hotel, nearly doubling group production during his tenure. As general manager of the Crowne Plaza Houston Downtown he effectively re-organized the sales team and improved operations efficiencies, while creating a culture a success that lead to increased food and beverage sales, improved profitability and better guest satisfaction scores. One of Mr Ferrara's most rewarding accomplishment was his involvement with the opening of the 315-room Crowne Plaza Hollywood Beach in Florida. As general manager, he was able to apply all of his professional skills to overcome the trials of opening a new hotel, developing the Crowne Plaza Hollywood into one of the most accomplished brand franchises. Mr. Ferrara attended Porter-Gaud School in Charleston, South Carolina and earned a B.A. degree in English from Hampden-Sydney College. He enjoys hunting, fishing and boating, while currently residing in Annapolis, Maryland.

Mr. Ferrara can be contacted at 301-474-3307 or cferrara@chesapeakehospitality.com

Coming up in January 2019...

Mobile Technology: The Future is Now

Mobile Technology continues to advance at a relentless pace and the hotel industry continues to adapt. Hotel guests have shown a strong preference for mobile self-service - from checking-in/out at a hotel kiosk, to ordering room service, making dinner reservations, booking spa treatments, and managing laundry/dry cleaning services. And they also enjoy the convenience of paying for these services with smart phone mobile payments. In addition, some hotels have adopted a “concierge in your pocket” concept. Through a proprietary hotel app, guests can access useful information such as local entertainment venues, tourist attractions, event calendars, and medical facilities and services. In-room entertainment continues to be a key factor, as guests insist on the capacity to plug in their own mobile devices to customize their entertainment choices. Mobile technology also allows for greater marketing opportunities. For example, many hotels have adopted the use of “push notifications” - sending promotions, discounts and special event messages to guests based on their property location, purchase history, profiles, etc. Near field communication (NFC) technology is also being utilized to support applications such as opening room doors, earning loyalty points, renting a bike, accessing a rental car, and more. Finally, some hotels have adopted more futuristic technology. Robots are in use that have the ability to move between floors to deliver room service requests for all kinds of items - food, beverages, towels, toothbrushes, chargers and snacks. And infrared scanners are being used by housekeeping staff that can detect body heat within a room, alerting staff that the room is occupied and they should come back at a later time. The January Hotel Business Review will report on what some hotels are doing to maximize their opportunities in this exciting mobile technology space.