Editorial Board   

Mr. Dolce

Andy Dolce

Founder, Chairman & Managing Partner, Dolce International

Andrew (Andy) J. Dolce founded Dolce International in 1981. Mr. Dolce turned the company into the world's leading conference center company in the hospitality industry, with 21 properties throughout the U.S., Canada and Europe. He also holds the distinction of being named one of the "25 Most Influential Executives" in the meetings and travel industries by both "Meeting News" and "Business Travel News" magazines. Mr. Dolce began his career in the meetings and hospitality industry while working for the American Management Association, where he managed 600 conferences a year, throughout the U.S. While there, Mr. Dolce recognized the need for both outstanding hotel facilities and a well-orchestrated meeting experience. Mr. Dolce went on to become executive vice president for Harrison Conference Services. From there he moved to Houston and was responsible for the development and operation of the Houstonian, the first integrated hotel, conference center, spa and fitness center. After the successful completion of this project, Mr. Dolce made the final and decisive move to the meetings segment of the hospitality industry and started his own company. Born in New York, Mr. Dolce studied Economics at Iona College. He earned a Master's Degree from Cornell University where he wrote and published a book on economics for the food industry. Dolce served in the U.S. Marine Corps, earning the rank of Captain. Today, Mr. Dolce is a board member and past president of the International Association of Conference Centers (IACC). He is also on the board of New York University's Center for Hospitality, Tourism and Travel Administration and serves on Iona College's Legal Board of Trustees. As the recipient of the Mel Hosansky Award, Mr. Dolce was rewarded with the association's highest honor for work in the conference center industry.

Mr. Dolce can be contacted at 201-505-5906 or andy.dolce@dolce.com

Coming up in April 2021...

Guest Service: Health and Safety First

Though expectations are that hotels will return to some semblance of normalcy in 2021, their highest priority must continue to be the health and safety of guests and employees. To that end, hotels are training their guest service personnel in enhanced cleaning routines, which include the following practices - bathrooms, elevator buttons, remote controls and other high-touch items, are disinfected and cleaned with a higher frequency; all tables, chairs and menus in restaurants are cleaned at a much higher frequency, and after each seating; floor markers in public areas to remind guests and team members to maintain physical distance; hand alcohol stations and disposable gloves in lobbies and restaurants; loose items such as pens, note pads and information material removed from rooms and meeting rooms; limiting the number of seats in restaurants and public areas; and revised food & beverage offerings. The April issue of the Hotel Business Review will review how guest service personnel are being trained to maintain health and safety protocols in their operations.