Editorial Board   Guest Author

Ms. Wolski

Leslie Wolski

President, Wolski Spa Consulting

With more than two decades in the spa industry, veteran Leslie Wolski brings a wealth of experience to her clients as a Spa Operations Consultant. Most recently, Ms. Wolski was the Spa Director at Villagio Inn & Spa, overseeing the daily operations for the luxurious 13,000-square-foot Spa Villagio and its staff of seventy-five massage therapists, estheticians, concierge and spa attendants, Ms. Wolski was directly involved in the design and development of the Spa Villagio project. Spa Villagio was recognized as a top resort spa by both Conde Nast and Travel and Leisure. Ms. Wolski has worked as a spa consultant to nationally-recognized full service spas and clubs nationwide. Her clients have included such notables as: The Houstonian in Texas; Ventana Resort & Spa in Big Sur, California; The Mayacama Club in Sonoma County, California; The Fairmont Sonoma Mission Inn & Spa in Sonoma, California; Turnberry Ocean Colony in Sunny Isles, Florida; and The Spa at the Hilton Cancun Resort, in Cancun, Mexico. Previously, Ms. Wolski worked as spa operations manager and then spa director, serving on the executive committee of the well known Sonoma Mission Inn & Spa in Sonoma, California. In her capacity with the hotel, Ms. Wolski oversaw the resort's multi-million dollar spa upgrade and renovation, opening the new Sonoma Mission Inn Spa in 1999 to rave reviews. Boasting a passion for spa education, Ms. Wolski is an accomplished author of SPA - Refreshing Rituals for Body and Soul which was published in 2002 for The Body Shop. The book focused on how to care for yourself with simple treatments from around the globe that cleanse, relax and revitalize the body and spirit. Ms. Wolski is a former executive committee member of the International Spa Association (ISPA) board of directors, an instructor at The San Francisco Institute of Esthetics and Cosmetology in San Francisco, as well as, being a contributing writer to ISPA's Pulse Magazine and SKIN INC. Magazine. Ms. Wolski also serves as a spa industry speaker. She holds a Bachelor of Arts Degree in Communications Studies, where she graduated with Cum Laude from California State University, Sonoma. The Santa Rosa, California resident is married with three children and enjoys spending time with family and training for triathlons in her spare time.

Ms. Wolski can be contacted at 707-953-2202 or lwolski@sonic.net

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.