Editorial Board   Guest Author

Ms. Wolski

Leslie Wolski

President, Wolski Spa Consulting

With more than two decades in the spa industry, veteran Leslie Wolski brings a wealth of experience to her clients as a Spa Operations Consultant. Most recently, Ms. Wolski was the Spa Director at Villagio Inn & Spa, overseeing the daily operations for the luxurious 13,000-square-foot Spa Villagio and its staff of seventy-five massage therapists, estheticians, concierge and spa attendants, Ms. Wolski was directly involved in the design and development of the Spa Villagio project. Spa Villagio was recognized as a top resort spa by both Conde Nast and Travel and Leisure. Ms. Wolski has worked as a spa consultant to nationally-recognized full service spas and clubs nationwide. Her clients have included such notables as: The Houstonian in Texas; Ventana Resort & Spa in Big Sur, California; The Mayacama Club in Sonoma County, California; The Fairmont Sonoma Mission Inn & Spa in Sonoma, California; Turnberry Ocean Colony in Sunny Isles, Florida; and The Spa at the Hilton Cancun Resort, in Cancun, Mexico. Previously, Ms. Wolski worked as spa operations manager and then spa director, serving on the executive committee of the well known Sonoma Mission Inn & Spa in Sonoma, California. In her capacity with the hotel, Ms. Wolski oversaw the resort's multi-million dollar spa upgrade and renovation, opening the new Sonoma Mission Inn Spa in 1999 to rave reviews. Boasting a passion for spa education, Ms. Wolski is an accomplished author of SPA - Refreshing Rituals for Body and Soul which was published in 2002 for The Body Shop. The book focused on how to care for yourself with simple treatments from around the globe that cleanse, relax and revitalize the body and spirit. Ms. Wolski is a former executive committee member of the International Spa Association (ISPA) board of directors, an instructor at The San Francisco Institute of Esthetics and Cosmetology in San Francisco, as well as, being a contributing writer to ISPA's Pulse Magazine and SKIN INC. Magazine. Ms. Wolski also serves as a spa industry speaker. She holds a Bachelor of Arts Degree in Communications Studies, where she graduated with Cum Laude from California State University, Sonoma. The Santa Rosa, California resident is married with three children and enjoys spending time with family and training for triathlons in her spare time.

Ms. Wolski can be contacted at 707-953-2202 or lwolski@sonic.net

Coming up in January 2019...

Mobile Technology: The Future is Now

Mobile Technology continues to advance at a relentless pace and the hotel industry continues to adapt. Hotel guests have shown a strong preference for mobile self-service - from checking-in/out at a hotel kiosk, to ordering room service, making dinner reservations, booking spa treatments, and managing laundry/dry cleaning services. And they also enjoy the convenience of paying for these services with smart phone mobile payments. In addition, some hotels have adopted a “concierge in your pocket” concept. Through a proprietary hotel app, guests can access useful information such as local entertainment venues, tourist attractions, event calendars, and medical facilities and services. In-room entertainment continues to be a key factor, as guests insist on the capacity to plug in their own mobile devices to customize their entertainment choices. Mobile technology also allows for greater marketing opportunities. For example, many hotels have adopted the use of “push notifications” - sending promotions, discounts and special event messages to guests based on their property location, purchase history, profiles, etc. Near field communication (NFC) technology is also being utilized to support applications such as opening room doors, earning loyalty points, renting a bike, accessing a rental car, and more. Finally, some hotels have adopted more futuristic technology. Robots are in use that have the ability to move between floors to deliver room service requests for all kinds of items - food, beverages, towels, toothbrushes, chargers and snacks. And infrared scanners are being used by housekeeping staff that can detect body heat within a room, alerting staff that the room is occupied and they should come back at a later time. The January Hotel Business Review will report on what some hotels are doing to maximize their opportunities in this exciting mobile technology space.