Editorial Board   Guest Author

Mr. DiGuiseppe

Anthony DiGuiseppe

Principal, DiGuiseppe Architect

Anthony J. DiGuiseppe AIA RIBA is President and CEO of DiGuiseppe Architect, an International Hotel and Resort Design firm, with offices in New York and Boca Raton. He is a Registered Architect and a member of the American Institute of Architects since 1985, as well as a Chartered Member of the Royal Institute of British Architects. Mr. DiGuiseppe attended the United States Naval Academy for Naval Architecture and Analytical Management; he holds a Bachelor of Science Degree in Architectural Engineering from Pratt Institute and a Bachelor of Architecture from City College of New York. Mr. DiGuiseppe's architecture and interior design work has been published extensively in the United States, the Caribbean and Great Britain, including Hospitality Design, European Spa, American Spa, Hotel Design, Boutique Hotel Design, Interior Design and Hotel and Motel Management. He has spoken at conferences for the hospitality industry; the Lodging Conference, BITEC, HITEC, IMN and the Global Wellness Summit. He has written many articles for Hotel Business regarding trends in architecture and design. Recent hospitality projects include hotels & spas: The ESPA at the Lotte New York Palace Hotel, The Artezen Hotel in the Financial District in New York, Exhale Spa and Fitness throughout the USA, the Trump Soho featuring the first and only hammam in NYC, Gurneys' Inn Resort & Spa, The Emerson Resort & Spa, The Providence Biltmore Hotel's spa suites, and the Carvi Hotel as well as and a sustainable resort concept in Sint Maarten. DiGuiseppe has been listed amongst the Top 100 Hotel Design Firms by Hotel & Motel Management Magazine for each year since 2007.

Mr. DiGuiseppe can be contacted at 212-439-9611 or diarcht@msn.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.