Editorial Board   

Mr. Hurn

Christopher G. Hurn

President & CEO, Mercantile Commercial Capital LLC

Christopher G. Hurn is the President and Chief Executive Officer of Mercantile Commercial Capital LLC and actively participates in, among other things, the business development, underwriting and marketing functions of MCC. The company was expressly created to focus exclusively on providing 90 percent loan-to-cost financing for small to mid-sized business owners to purchase or construct commercial real estate. With this type of lending, business owners can obtain the highest cash-on-cash return available with financing that is cash-flow and capital sensitive to their business. Previously, he worked as a senior management consultant, financier and executive with companies such as GE Capital, Heller Financial and NAI Realvest. Mr. Hurn currently serves on the Greater Orlando Regional Chamber of Commerce's Small Business Chamber Board of Directors and the Board of Directors for the Association for Corporate Growth's (ACG) Orlando Chapter. He is active in the Orlando Chapter of Financial Executives International (FEI), the National Association of Development Companies (NADCO), the Seminole/Lake Mary Chamber of Commerce, the Greater Orlando Regional Chamber of Commerce, Central Florida Commercial Real Estate Society (CFCRES), the National Federation of Independent Businesses (NFIB), and the Orlando Real Estate Forum (OREF), which he co-founded. Mr. Hurn attended the Georgetown University Law Center and earned a Master's Degree from the University of Pennsylvania's Fels Center (formerly at the Wharton School of Business). He earned two Magna Cum Laude Bachelor degrees (B.A. and B.S.) from Loyola University Chicago.

Mr. Hurn can be contacted at 407-786-5040 or churn@mercantilecc.com

Coming up in June 2020...

Sales & Marketing: Technology Rules

It is impossible for any hotel to develop an effective sales and marketing plan that doesn't include a wide-ranging digital strategy. Online platforms have impacted virtually every aspect of their business, due to major changes in how Internet users research, plan, and book their hotel visits. As a result, a successful plan includes generating traffic through the use of a hotel website, social media, email and a myriad of other digital marketing technologies. One such strategy uses data collection and automation technology to create personalized content to individual customers. The goal of personalization marketing is to engage potential customers by communicating with them as individuals - to establish a more personal relationship - as a way of encouraging them to visit a property. Video marketing is also extremely important. Showing someone authentic video from a specific location is immersive and engaging, and video is still the preferred way for customers to interact with a hotel brand. Voice and Visual Search are increasingly in demand, as consumers are moving away from typing queries into a search engine. Instead, they can simply speak their request into their phone, and find and book a hotel without ever typing a word. Similarly, other platforms allow consumers to search visually for almost any image, and find out pricing information, shopping comparisons and how-to-buy - all from the app. The adoption of Artificial Intelligence is also becoming popular. The ability of chatbots to answer simple questions or fulfill requests 24/7 is undeniably appealing. In addition, A.I. seems best positioned to qualify leads that can be later nurtured and closed by a human sales expert - all at a fraction of the cost of a traditional support team. The June Hotel Business Review will examine how some sales and marketing professionals are integrating these innovative technologies into their operations.