Editorial Board   Guest Author

Mr. Takach, Jr.

Richard Takach, Jr.

President & CEO, Vesta Hospitality

In 1996, Richard Takach co-founded Vesta Hospitality with a vision of creating unique hotels that offer the finest in quality and service. With more than 30 years of experience in the hotel industry, he has earned a reputation for attracting and retaining talented hospitality industry professionals who in turn create award-winning hotels with outstanding customer satisfaction. Before forming his own company, Mr. Takach served as Regional Manager for the Marriott Corporation in Bethesda, Maryland, and spent seven years as Executive Vice President of Dimension Development Company of Natchitoches, Louisiana. He has served on Hilton Hotels' Advisory Council and was Chairman (2007/8) of the Owner's Association for InterContinental Hotels Group. Mr. Takach is currently represents the Past Chairman for this organization and is also the Chairman of the Asia Pacific Region. Mr. Takach graduated from Pennsylvania State University with a degree in business administration and has since gained first-hand experience in every aspect of hotel operations, management and development. Mr. Takach is an active community leader generously giving his time as an active member to the Vancouver Rotary Club and the Vancouver Historic Trust. He serves as Chairman of the Evergreen Highway Trail Coalition and serves on the Board as Chairman for the Clark College Foundation in Vancouver, Washington.

Mr. Takach, Jr. can be contacted at 360-737-0442 or rtakach@vestahospitality.com

Coming up in January 2019...

Mobile Technology: The Future is Now

Mobile Technology continues to advance at a relentless pace and the hotel industry continues to adapt. Hotel guests have shown a strong preference for mobile self-service - from checking-in/out at a hotel kiosk, to ordering room service, making dinner reservations, booking spa treatments, and managing laundry/dry cleaning services. And they also enjoy the convenience of paying for these services with smart phone mobile payments. In addition, some hotels have adopted a “concierge in your pocket” concept. Through a proprietary hotel app, guests can access useful information such as local entertainment venues, tourist attractions, event calendars, and medical facilities and services. In-room entertainment continues to be a key factor, as guests insist on the capacity to plug in their own mobile devices to customize their entertainment choices. Mobile technology also allows for greater marketing opportunities. For example, many hotels have adopted the use of “push notifications” - sending promotions, discounts and special event messages to guests based on their property location, purchase history, profiles, etc. Near field communication (NFC) technology is also being utilized to support applications such as opening room doors, earning loyalty points, renting a bike, accessing a rental car, and more. Finally, some hotels have adopted more futuristic technology. Robots are in use that have the ability to move between floors to deliver room service requests for all kinds of items - food, beverages, towels, toothbrushes, chargers and snacks. And infrared scanners are being used by housekeeping staff that can detect body heat within a room, alerting staff that the room is occupied and they should come back at a later time. The January Hotel Business Review will report on what some hotels are doing to maximize their opportunities in this exciting mobile technology space.