Editorial Board   Guest Author

Mr. Nathan

Arte Nathan

President & Chief Executive Officer, Strategic Development Worldwide

Arte Nathan served as Chief Human Resources Officer for Steve Wynn's gaming companies from 1983 - 2006: he opened and helped operated all of Wynn's casinos in Atlantic City, Las Vegas, Mississippi and China. Mr. Nathan retired from the gaming industry in 2006 and moved to Southern California to live on the beach, consult and write: while there he helped develop and open the Resort at Pelican Hill. Throughout his career, Mr. Nathan oversaw all aspects of HR including employment, compensation, training and development, workplace safety, labor and employee relations, employee communications, human resource information systems, and employee engagement. Mr. Nathan moved back to Las Vegas in 2013 to become a full-time grandfather, visiting Professor at UNLV's Harrah College of Hospitality, and Executive Director of UNLV's Center for Professional and Leadership Studies (PLuS Center). He currently serves on the Board of several hospitality companies, writes blogs www.thearteofmotivation.blogspot.com , and a daily motivational message that many companies use in pre-shift meetings, and consults. Mr. Nathan graduated from Cornell University in 1972 with a Bachelor of Science degree in Industrial and Labor Relations - he majored in organizational development and collective bargaining. He has been the recipient of many awards for his work in Human Resources, community affairs and education, including the Award for Professional Excellence from the Society for Human Resource Management. He is a frequent guest lecturer at corporations, colleges and universities, and has addressed numerous professional associations and conferences on the subjects of leadership, strategy, and human capital management. Mr. Nathan divides his time between Las Vegas and the Adirondack Mountains in upstate New York. He is an avid musician, hiker, canoeist and book enthusiast. [1]: http://www.thearteofmotivation.blogspot.com/

Mr. Nathan can be contacted at 702-379-6100 or arte808@gmail.com

Coming up in January 2019...

Mobile Technology: The Future is Now

Mobile Technology continues to advance at a relentless pace and the hotel industry continues to adapt. Hotel guests have shown a strong preference for mobile self-service - from checking-in/out at a hotel kiosk, to ordering room service, making dinner reservations, booking spa treatments, and managing laundry/dry cleaning services. And they also enjoy the convenience of paying for these services with smart phone mobile payments. In addition, some hotels have adopted a “concierge in your pocket” concept. Through a proprietary hotel app, guests can access useful information such as local entertainment venues, tourist attractions, event calendars, and medical facilities and services. In-room entertainment continues to be a key factor, as guests insist on the capacity to plug in their own mobile devices to customize their entertainment choices. Mobile technology also allows for greater marketing opportunities. For example, many hotels have adopted the use of “push notifications” - sending promotions, discounts and special event messages to guests based on their property location, purchase history, profiles, etc. Near field communication (NFC) technology is also being utilized to support applications such as opening room doors, earning loyalty points, renting a bike, accessing a rental car, and more. Finally, some hotels have adopted more futuristic technology. Robots are in use that have the ability to move between floors to deliver room service requests for all kinds of items - food, beverages, towels, toothbrushes, chargers and snacks. And infrared scanners are being used by housekeeping staff that can detect body heat within a room, alerting staff that the room is occupied and they should come back at a later time. The January Hotel Business Review will report on what some hotels are doing to maximize their opportunities in this exciting mobile technology space.