Editorial Board   

Ms. Harralson

Joanna Harralson

Vice President Operations, The Insight Group International

During her 10 years with The Insight Group, Joanna Harralson, Vice President Operations, has visited more than 500 hotel and resort properties, internationally, as a group trainer/evaluator, director of field operations, client liaison to management companies and provider of intensive training to the company's newly hired investigative agents. Ms. Harralson uses her extensive knowledge and insights, plus her expertise in the area of evaluating employee cash handling integrity (gained by working closely with all aspects of The Insight Group) to help drive the company's stated goal of being the premiere hospitality spotting agency in the industry. Prior to joining The Insight Group, Ms. Harralson rose through the ranks and received hands-on training, as an employee in hotels, as front desk clerk, server, bartender, concierge, auditor and sales and marketing specialist.

Ms. Harralson can be contacted at 562-694-3250 or jharralson@theinsightgroup.com

Coming up in November 2020...

Hotel Design: Home Away From Home

With the rise of the sharing economy and the peer-to-peer marketplace for lodging options, hoteliers are re-thinking the look, feel and appeal of their locations. There is an emphasis on re-creating a feeling of homeyness - a comfortable, cozy and inviting space that feels like home. 'This is accomplished through the careful selection of furniture design, paint colors, lighting design, artwork, bathroom fixtures and textile accessories. In addition, some hotels are providing their guests with upscale amenities, such as a book and movie library, home-style kitchenettes, a coffee machine with locally-sourced beans and tea, or even a batch of fresh-baked cookies. Similarly, there is a growing design trend based on the concept of place-making. Travelers are searching for experiences that are unique and authentic to the locale in which they find themselves, and so hotel designers are integrating a sense of place into their work. This is partially achieved by incorporating traditional artisanal crafts and other local artwork into hotel rooms and communal spaces. Another design trend includes the creation of full-service, co-working environments within the hotel. Guests don't like to stay alone in their room when they need to work, so now they can go downstairs to the lobby-or up to the roof-to work among others. These areas encourage guests - and non-guests alike - to stay as long as they like and to partake of hotel amenities. Finally, recognizing the importance of the Wellness Movement, some designers are exploring how room design can increase the likelihood of deep and restorative sleep. Creating dark and quiet spaces, blocking excessive light, providing guests with a selection of different kinds of pillows, and the ability to control room temperature, are a few of the best practices in this area. These are some of the architecture and design topics that will be covered in the November issue of the Hotel Business Review.