Editorial Board   Guest Author

Mr. Munday

Trent Munday

Vice President, Steiner Spa Consulting

Trent Munday is Vice President of Steiner Spa Consulting and Regional Vice President of Mandara Spa. Both are owned by Steiner Leisure LLC, a driving force in the global spa, wellness and beauty industries. Mr. Munday joined Steiner Leisure in January 2005 after 14 years in the hotel business, with Six Senses Hotels & Resorts, where he opened the company's first Evason property in Hua Hin, Thailand as Resident Manager and COMO Hotels & Resorts where he was the opening General Manager of Uma Ubud, Bali. Having worked in Australia, USA, Thailand, Maldives, Indonesia and Malaysia, he has gained considerable experience in the hospitality industry across numerous, diverse cultural environments. Mr. Munday also spent two years at a senior management level with the Sydney Organising Committee for the Olympic Games where he was responsible for a number of portfolios including the accommodation and related services for over 17,000 Athletes and officials in The Village. It was here that he learned the art of trying to break things to make them stronger. “If you put your best work forward and then invite people to try to break it, to try to find fault in it, invariably someone will and it's often not the person you expect. Then you can go back, fix the bits that are broken, then repeat the process. Eventually, you end up with strongest possible outcome.” Mr. Munday's role is to manage and develop existing business and set the future strategic direction for the companies. One of his key responsibilities is to ensure the integrity of both the Steiner Spa Consulting and Mandara Spa brands and to identify new opportunities within the current business profile of the companies. “Put simply, my job is to deliver on our promise to our partners and maintain our position as the market leader.” says Mr. Munday. Mr. Munday's personal blog can be found at [http://trentmunday.com/#/blog][1] [1]: http://trentmunday.com/#/blog

Please visit http://www.steinerspaconsulting.com for more information.

Mr. Munday can be contacted at 60-3-7880-6588 or trentm@steinerleisure.com

Coming up in March 2019...

Human Resources: An Era of Transition

Traditionally, the human resource department administers five key areas within a hotel operation - compliance, compensation and benefits, organizational dynamics, selection and retention, and training and development. However, HR professionals are also presently involved in culture-building activities, as well as implementing new employee on-boarding practices and engagement initiatives. As a result, HR professionals have been elevated to senior leadership status, creating value and profit within their organization. Still, they continue to face some intractable issues, including a shrinking talent pool and the need to recruit top-notch employees who are empowered to provide outstanding customer service. In order to attract top-tier talent, one option is to take advantage of recruitment opportunities offered through colleges and universities, especially if they have a hospitality major. This pool of prospective employees is likely to be better educated and more enthusiastic than walk-in hires. Also, once hired, there could be additional training and development opportunities that stem from an association with a college or university. Continuing education courses, business conferences, seminars and online instruction - all can be a valuable source of employee development opportunities. In addition to meeting recruitment demands in the present, HR professionals must also be forward-thinking, anticipating the skills that will be needed in the future to meet guest expectations. One such skill that is becoming increasingly valued is “resilience”, the ability to “go with the flow” and not become overwhelmed by the disruptive influences  of change and reinvention. In an era of transition—new technologies, expanding markets, consolidation of brands and businesses, and modifications in people's values and lifestyles - the capacity to remain flexible, nimble and resilient is a valuable skill to possess. The March Hotel Business Review will examine some of the strategies that HR professionals are employing to ensure that their hotel operations continue to thrive.