Editorial Board   Guest Author

Mr. Munday

Trent Munday

Vice President, Steiner Spa Consulting

Trent Munday is Vice President of Steiner Spa Consulting and Regional Vice President of Mandara Spa. Both are owned by Steiner Leisure LLC, a driving force in the global spa, wellness and beauty industries. Mr. Munday joined Steiner Leisure in January 2005 after 14 years in the hotel business, with Six Senses Hotels & Resorts, where he opened the company's first Evason property in Hua Hin, Thailand as Resident Manager and COMO Hotels & Resorts where he was the opening General Manager of Uma Ubud, Bali. Having worked in Australia, USA, Thailand, Maldives, Indonesia and Malaysia, he has gained considerable experience in the hospitality industry across numerous, diverse cultural environments. Mr. Munday also spent two years at a senior management level with the Sydney Organising Committee for the Olympic Games where he was responsible for a number of portfolios including the accommodation and related services for over 17,000 Athletes and officials in The Village. It was here that he learned the art of trying to break things to make them stronger. “If you put your best work forward and then invite people to try to break it, to try to find fault in it, invariably someone will and it's often not the person you expect. Then you can go back, fix the bits that are broken, then repeat the process. Eventually, you end up with strongest possible outcome.” Mr. Munday's role is to manage and develop existing business and set the future strategic direction for the companies. One of his key responsibilities is to ensure the integrity of both the Steiner Spa Consulting and Mandara Spa brands and to identify new opportunities within the current business profile of the companies. “Put simply, my job is to deliver on our promise to our partners and maintain our position as the market leader.” says Mr. Munday. Mr. Munday's personal blog can be found at [http://trentmunday.com/#/blog][1] [1]: http://trentmunday.com/#/blog

Please visit http://www.steinerspaconsulting.com for more information.

Mr. Munday can be contacted at 60-3-7880-6588 or trentm@steinerleisure.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.