Editorial Board   Guest Author

Mr. Tsoflios

John Tsoflios

Director, Rewards & OD Division of the HRD, Qatar Chemical; Faculty Member Glion Online

John-Yiannis Tsoflios, brings over 15 years of International Human Resources Experience having worked in a variety of organizations (Hay Group, Coca-Cola, Ma'aden- Alcoa, LIU). Currently he acts as an independent Management Consultant of Organizational Effectiveness and People Change. Most recently, Mr. Tsoflios worked as an external HR Senior Consultant for a Telecoms Retail Middle Eastern provider. Not much earlier he carried successfully the ΄Senior Organizational & Compensation HRBP΄ role for MAL, a joint venture between Ma'aden & ALCOA, based in Khobar, KSA, to lead a large-scale HR & OD redesign. Previously, Mr. Tsoflios has worked in the Greek (Coca-Cola HR Mgr) and EMEA Markets (Hay Group SEE) on all types of Human Resources agenda. He has been recognized with numerous high prestige rewards and he is a regular conference speaker and guest lector in various universities, including Glion Institute of Higher Education in HR. Through his experience on "both sides of the fence", in corporate roles and as a consultant Mr. Tsoflios has developed outstanding general project management skills, has acquired an acute sense of Human Resources design and fit to the overall business. He is considered an expert in change management, organizational development and outsourcing/shared services initiatives. Having held very senior roles in companies but also as an external consultant has afforded his interaction with and insights to Senior Management teams in all types of environments, maturity levels and life cycles. Mr. Tsoflios holds a M.Sc. in Organizational Psychology & Industrial Relations (with distinction) from UMIST, Manchester, UK, a Pg. Diploma in Career E.U. Development from Economic University of Athens, Greece and a Bachelor of Psychology. He speaks Greek, English, French and communicates adequate in Italian and very basic Arabic. Passionate to learn and with extreme levels of energy Mr. Tsoflios loves challenges; both in facing them and in advising/ coaching people how to best address them. As a strong inspirational leader himself, he is at ease in quickly analyzing situations, has the ability to identify solutions and thrives in complex environments.

Mr. Tsoflios can be contacted at ioannis.tsoflios@faculty.gliononline.com

Coming up in March 2019...

Human Resources: An Era of Transition

Traditionally, the human resource department administers five key areas within a hotel operation - compliance, compensation and benefits, organizational dynamics, selection and retention, and training and development. However, HR professionals are also presently involved in culture-building activities, as well as implementing new employee on-boarding practices and engagement initiatives. As a result, HR professionals have been elevated to senior leadership status, creating value and profit within their organization. Still, they continue to face some intractable issues, including a shrinking talent pool and the need to recruit top-notch employees who are empowered to provide outstanding customer service. In order to attract top-tier talent, one option is to take advantage of recruitment opportunities offered through colleges and universities, especially if they have a hospitality major. This pool of prospective employees is likely to be better educated and more enthusiastic than walk-in hires. Also, once hired, there could be additional training and development opportunities that stem from an association with a college or university. Continuing education courses, business conferences, seminars and online instruction - all can be a valuable source of employee development opportunities. In addition to meeting recruitment demands in the present, HR professionals must also be forward-thinking, anticipating the skills that will be needed in the future to meet guest expectations. One such skill that is becoming increasingly valued is “resilience”, the ability to “go with the flow” and not become overwhelmed by the disruptive influences  of change and reinvention. In an era of transition—new technologies, expanding markets, consolidation of brands and businesses, and modifications in people's values and lifestyles - the capacity to remain flexible, nimble and resilient is a valuable skill to possess. The March Hotel Business Review will examine some of the strategies that HR professionals are employing to ensure that their hotel operations continue to thrive.