Editorial Board   Guest Author

Mr. Tsoflios

John Tsoflios

Director, Rewards & OD Division of the HRD, Qatar Chemical; Faculty Member Glion Online

John-Yiannis Tsoflios, brings over 15 years of International Human Resources Experience having worked in a variety of organizations (Hay Group, Coca-Cola, Ma'aden- Alcoa, LIU). Currently he acts as an independent Management Consultant of Organizational Effectiveness and People Change. Most recently, Mr. Tsoflios worked as an external HR Senior Consultant for a Telecoms Retail Middle Eastern provider. Not much earlier he carried successfully the ΄Senior Organizational & Compensation HRBP΄ role for MAL, a joint venture between Ma'aden & ALCOA, based in Khobar, KSA, to lead a large-scale HR & OD redesign. Previously, Mr. Tsoflios has worked in the Greek (Coca-Cola HR Mgr) and EMEA Markets (Hay Group SEE) on all types of Human Resources agenda. He has been recognized with numerous high prestige rewards and he is a regular conference speaker and guest lector in various universities, including Glion Institute of Higher Education in HR. Through his experience on "both sides of the fence", in corporate roles and as a consultant Mr. Tsoflios has developed outstanding general project management skills, has acquired an acute sense of Human Resources design and fit to the overall business. He is considered an expert in change management, organizational development and outsourcing/shared services initiatives. Having held very senior roles in companies but also as an external consultant has afforded his interaction with and insights to Senior Management teams in all types of environments, maturity levels and life cycles. Mr. Tsoflios holds a M.Sc. in Organizational Psychology & Industrial Relations (with distinction) from UMIST, Manchester, UK, a Pg. Diploma in Career E.U. Development from Economic University of Athens, Greece and a Bachelor of Psychology. He speaks Greek, English, French and communicates adequate in Italian and very basic Arabic. Passionate to learn and with extreme levels of energy Mr. Tsoflios loves challenges; both in facing them and in advising/ coaching people how to best address them. As a strong inspirational leader himself, he is at ease in quickly analyzing situations, has the ability to identify solutions and thrives in complex environments.

Mr. Tsoflios can be contacted at ioannis.tsoflios@faculty.gliononline.com

Coming up in January 2019...

Mobile Technology: The Future is Now

Mobile Technology continues to advance at a relentless pace and the hotel industry continues to adapt. Hotel guests have shown a strong preference for mobile self-service - from checking-in/out at a hotel kiosk, to ordering room service, making dinner reservations, booking spa treatments, and managing laundry/dry cleaning services. And they also enjoy the convenience of paying for these services with smart phone mobile payments. In addition, some hotels have adopted a “concierge in your pocket” concept. Through a proprietary hotel app, guests can access useful information such as local entertainment venues, tourist attractions, event calendars, and medical facilities and services. In-room entertainment continues to be a key factor, as guests insist on the capacity to plug in their own mobile devices to customize their entertainment choices. Mobile technology also allows for greater marketing opportunities. For example, many hotels have adopted the use of “push notifications” - sending promotions, discounts and special event messages to guests based on their property location, purchase history, profiles, etc. Near field communication (NFC) technology is also being utilized to support applications such as opening room doors, earning loyalty points, renting a bike, accessing a rental car, and more. Finally, some hotels have adopted more futuristic technology. Robots are in use that have the ability to move between floors to deliver room service requests for all kinds of items - food, beverages, towels, toothbrushes, chargers and snacks. And infrared scanners are being used by housekeeping staff that can detect body heat within a room, alerting staff that the room is occupied and they should come back at a later time. The January Hotel Business Review will report on what some hotels are doing to maximize their opportunities in this exciting mobile technology space.