Editorial Board   Guest Author

Ms. Brashear

Katie Brashear

Complex Director of Public Relations, Sheraton Phoenix Downtown Hotel

As complex director of public relations for Sheraton Phoenix Downtown Hotel, the premier convention hotel in Arizona, and The Westin Phoenix Downtown, Katie Brashear is responsible for overseeing the public relations initiatives, media and community outreach efforts, social media strategies, advertising plans, content creation, and marketing initiatives for the hotels. She is also the sustainability champion for Sheraton Phoenix Downtown Hotel where she manages and guides the property's “green” initiatives. With more than 10 years of professional experience in public relations, marketing, advertising and branding, Ms. Brashear's strong vision and professional leadership helped shape the two downtown Phoenix hotels into unparalleled and flourishing, urban destinations. Ms. Brashear joined Sheraton Phoenix Downtown Hotel as director of public relations. Shortly, she assumed the public relations efforts for Sheraton Crescent and the Sheraton Phoenix Downtown Hotel, later in 2012, she assumed The Westin Phoenix Downtown. Prior to Ms. Brashear's experience with the Sheraton and Westin brands, she held the marketing manager position and the sustainability champion at W Scottsdale. Ms. Brashear began her hospitality career with Starwood Hotels and Resorts Worldwide in 2007 with W Scottsdale - the hotel opened on September 30, 2008. Before the hospitality industry, Ms. Brashear worked in public relations for luxury retailer, Neiman Marcus Scottsdale. Ms. Brashear graduated Magna Cum Laude from Arizona State University's Barrett Honors College and the Walker Cronkite School of Journalism and Mass Communications with a Bachelor of Arts with an emphasis in public relations and a minor in business.

Ms. Brashear can be contacted at 602-817-5323 or katie.brashear@sheraton.com

Coming up in October 2020...

Revenue Management: Maximizing Profit

Hotel Revenue Management continues to evolve at a blistering pace. Driven by technological innovation and new distribution channels, there are some dynamic opportunities for expansion in this fast-growing field. The technology is primarily designed to help revenue managers further refine their operations and pricing models to maximize hotel profit. For example, hotels can't be all things to all people, so a key strategy is to precisely identify their target audience. By employing geo-targeting techniques and analyzing behavior such as previous bookings, on-property purchases and online shopping practices, there is an increased capability to define guest demographics. By segmenting customers in more specific ways, hotels are able to create more personalized experiences which, in turn, allow managers to optimize their room rates. It is also an effective way to fulfill the unique needs and preferences of the individual. Another methodology is to consistently monitor the competition's pricing strategies. There are software tools that analyze a competitor's current rates, and then allow a hotel to make its own pricing adjustments. It is also a useful means to conduct forecasting models. Other technologies that are being integrated into a revenue manager's toolkit include Artificial Intelligence in the form of automated algorithms, and Voice Recognition (VR) for data inquiries, rate changes, and booking behavior. Predictive and analytic software programs are also being leveraged to provide more forward-looking data, instead of the usual reliance on historical performance. These metrics allow managers to be more proactive - rather than reactive - with their revenue strategy. The October issue of the Hotel Business Review will examine these developments and report on how some leading hotels are executing their revenue management strategies.