Library Archives

Maryann Prestia

Hotel theft is steadily declining in the U.S. While hoteliers have made strides in guest safety through the implementation of on-premise security initiatives, there remains room for improvement. Understanding and addressing areas of risk, focusing on employee training, relying on outside expertise and incorporating new technical resources can further improve the guest experience by making safety a core principle. Distinguished Programs' vice president and hospitality program manager Maryann Prestia examines the typical types of hotel theft, steps hotels should take to decrease the frequency of these risks and the ways modern hotels are creating a seamless and secure customer experience. READ MORE

Sean Young

For operators of hotel casinos, the amount of risk exposure can rise faster than a progressive jackpot on a slot machine. Because guests tend to stay on-site at hotel casinos far longer than guests at any other class of hotel, these venues have a radically different risk profile. Add in an events center, a bar or a live entertainment venue, and the risks multiply. This article takes an in-depth look at four risks on which hotel casinos can't gamble and offers practical tips operators can take to limit their hotel casino's exposure to a potentially devastating financial loss. READ MORE

John Welty

No business is immune to a cyberattack. Hotels handle guest personal information and credit card information. They also handle numerous transactions in person and via the Internet. If one hotel employee were to fall victim to a sophisticated phishing scam, the hotel's reputation and revenue stream could be deeply affected. To avoid this, hotel owners and operators need to identify and understand their risk exposures. As hackers get more sophisticated with each passing day, it's important to reevaluate a business's risk regularly. In this article, we discuss recent cyberattacks affecting hotels and the repercussions, as well as what hotel owners and operators can do about it. READ MORE

John Welty

Wildfires have wreaked havoc out West in recent years, threatening California's wine country and other northern towns, as well as Los Angeles and its suburbs. While ensuring personal safety is the first priority after wildfires, a subsequent step should include exploring what a homeowner or in this case, hotel owner, can do to best handle a future wildfire situation. In this article, we'll discuss how hotels impacted by wildfires can take steps to deter damage and get their businesses back up and running. This could include starting up air handling equipment or bringing systems back on-line, among other things. READ MORE

Kurt Meister

While a slip or fall remains the most common cause of guest injuries, a hotel's largest risk exposure may lie in the water. Legionella outbreaks have been reported at several hotels nationwide. This deadly bacterium can be fatal. When it spreads, it affects multiple guests. And when your hotel receives a claim, you may not be covered if your insurance policy includes a bacteria exclusion. This article walks through common causes of guest injuries – from legionella and E. coli to bed bugs and molestation – and offers best practices for preventing injuries, protecting your hotel and safeguarding your guests. READ MORE

John Welty

In the competitive hotel space, guests expect hotels to offer variety, creativity and excellence in not only the accommodations and services they offer, but in the ancillary activities they provide. Pools, gyms, spas and daily excursions all present a variety of risk exposures to hotels that owners and operators need to consider. In this article, we discuss new trends in activities and services provided by hotels, as well as the risks involved with each and how to mitigate them. READ MORE

Dana Kravetz

Insurance represents a significant cost of doing business for hoteliers. But too few truly comprehend the coverages they are paying for or why certain policies are needed at all. Which is why this overview of insurance and its role in hospitality-related risk management should come in handy. With an emphasis on the importance of adequate insurance coverage, and a straightforward explanation of the types of policies hoteliers should be in the market for - CGL, Worker's Comp, EPLI, Crime and Cyber, among them - the following primer for hotel and resort owners and operators is meant to clarify a subject that is oftentimes misunderstood. READ MORE

Raul Chacon

Providing a safe and healthy workplace is not only required by the Occupational Safety and Health Administration (OSHA), it is also essential to protect a hotel and its employees from the negative repercussions of work-related accidents and illnesses. As a hotel owner or manager, it is important to maintain a safe work environment to protect employees and better control related costs. This article explains what to do before, during and after a workplace accident, as well as actionable steps hotel executives can take to create a safe and healthy work environment for all employees. READ MORE

John Welty

"Who are you wearing?" will again be asked up and down the red carpet this year during Hollywood's annual awards season. Big names in the fashion and jewelry world like Gucci, Carolina Herrera, Christian Louboutin, and Cartier are likely to be the answers. This may leave one to wonder - how are these high-value items protected when the celebrities are off the red carpet and back in their hotel rooms? And then, how do non-celebrity hotel guests ensure their higher value items are protected during their vacations and hotel stays? In this article, we discuss insurance coverages hotels provide or should consider providing to protect guest property - whether high value or standard, tips on how to mitigate risk exposure, as well as additional options for hotel guests to expand their personal coverage when they are on the road. READ MORE

John Welty

Hotels provide a variety and growing number of ancillary services from child care to swim lessons to spa treatments. With so many different services being offered in one hotel, it can become increasingly difficult for hotel owners and operators to make sure they have the right protections in place in case anything goes wrong. Unfortunately, when a hotel is providing day care services, youth related events or intimate spa services, among other things, risks abound. In this article, we talk about the insurance coverages hotel owners and operators should consider when they add additional service offerings to their suite of hotel guest services. READ MORE

John Welty

The opportunity to drive their dream car is on the bucket list of many. That goal can be checked off fairly easily these days as luxury car driver experiences are available through a variety of venues, including hotels and resorts. Dreamers no longer have to shell out hundreds of thousands to drive a Lamborghini; they can reserve a luxury suite at certain high-end hotels and enjoy the privilege of driving one for a few hours. Of course, for hotels and resorts offering this luxury service, new risks come with the experiences. In this article, we discuss what hotel and resort owners participating in these luxury driver experiences can do to make sure they have taken the proper steps to protect their guests, employees and their bottom lines. READ MORE

John Welty

Discrimination has been a hot topic in the news lately. The "Hate Has No Home Here" campaign, women's marches, LGBTQ issues and Black Lives Matter protests are just a few examples of how Americans have been turning up the heat on what some view as existing but emerging threats to their race, gender, age, religion, or lifestyle. On the corporate side, the discrimination issue has left virtually no industry untouched. In this article, we will examine the impact of the topic of discrimination as it continues to gain steam in the hospitality industry, in particular. We will also discuss examples, insurance coverages available as well as risk management tips. READ MORE

John Welty

Hurricanes can be frightening experiences, particularly for those on the coast. For hotels, which occupy much of the country's coastal landscape, they can bring revenue to a halt. Business interruption coverage is key to help hotels get through these catastrophes without having to board up their businesses for good. In this article, we explore the ins and outs of business interruption coverage to help hotel owners question their coverage and ensure they have the protection they need to come out on top after a major loss. READ MORE

David Quezada

More than three million workplace injuries were reported in 2014, according to the Bureau of Labor Statistics. Of these, 75 percent occurred in service industries, which includes hotels, restaurants and bars. Workplace injuries and illnesses can have many negative repercussions, including potential litigation, higher workers' compensation premiums, employee turnover and low morale. Businesses with unsafe working conditions can also be subject to fines from the Occupational Safety and Health Administration (OSHA) - and the penalties for non-compliance just got a lot higher. READ MORE

Philip J Harvey

A city's win of a major special event like the Republican or Democratic National Convention can mean a boon for the local economy, including the hospitality industry. Unfortunately, these days, it also means heightened security concerns. Whether here or abroad, acts of terrorism, bombings, and active shooter situations are a part of life and cannot be ignored. Hotels—particularly those in special event host cities, or those hosting large conventions or multiple conferences simultaneously—need a plan in place to reduce their risk exposure to these horrific events. By developing security action plans and reinforcing them, hotel management can be sure they are doing the best they can to protect their guests and business without spoiling the fun of these events. READ MORE

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Coming up in May 2020...

Eco-Friendly Practices: Creative Innovation

Being eco-friendly is no longer a fad. It is an urgent planetary need and hotels are actively doing their part to reduce their carbon footprint by implementing sustainable, green practices. In addition to the goodwill derived from doing the right thing, hotels are also realizing the benefits to their business. A large percentage of Millennials expect hotels to be eco-friendly and will only patronize those properties that are proudly conforming. Consequently, more hotels are realizing that sustainability is a key element in a successful branding strategy. In addition, going green can lead to a more profitable bottom line, as savings on electricity, water and cleaning materials can add up. Also, there are other advantages that come with being an eco-friendly business, such as government subsidies and tax and loan incentives. As a result, many hotels are finding innovative ways to integrate eco-friendly practices into their business. Geo-thermal energy systems, along with energy-from-waste systems, are being used to heat and cool the property. Passive solar panels, green roofs, natural lighting and natural ventilation strategies also assist in energy conservation. Low-flow water systems and plumbing fixtures make a contribution, as does eco-friendly hardwood flooring, and energy efficient televisions and appliances throughout the property. In addition, some hotels have implemented in-room recycling programs, and only provide all-natural, personal care items. One hotel has actually constructed a bee-keeping operation on their grounds. Not only is this good for the bees but the hotel also produces products from the operation which they sell. This kind of creative innovation also holds enormous appeal to guests. The May issue of the Hotel Business Review will document what some hotels are doing to integrate sustainable practices into their operations and how they are benefiting from them.