Library Archives

 
Robert Post

The U.S. hotel industry has experienced 10 years of unprecedented growth. While not as strong as previous years, 2019 was still a healthy year. However, economists and experts agree it may be time to tighten our belts and prepare for a slowdown. Economic indicators that analysts commonly use to make predictions are mixed, making it difficult to predict the exact timing or the severity of a downturn. The Hospitality industry will be impacted as always by a slowing economy. Experienced Hospitality professionals know they can minimize economic disruption to a Hotel in difficult times by developing a foundation of reliable group business… Read on...

Robert Post

Knowland CEO Robert Post responds to recent articles/opinions that the $50 million investment by Marriott, IHG, Accor, and Hilton in a new Group Booking Platform has signaled "meaningful change" in the painful process of selling event space and room blocks to meeting planners. The new booking platform uses a self-reporting database of hotel group block inventory and meeting space to offer meeting planners an OTA-like environment to shop and book event venues at the lowest price. Read on...

Diane Tighe

Wellness is an essential component for planners to incorporate into their 2019 meetings and events, focusing on the complete physical, mental and social well-being of their attendees. The top meeting trend prediction comes as the theme of wellness grows rapidly on a global scale. Diane Tighe of Washington Duke Inn & Golf Club and JB Duke Hotel on the campus of Duke University shares recommendations for physical, mental and social wellness for planners to incorporate in 2019. With nearly 20 years of experience, Diane is a Certified Professional Catering Executive (CPCE) and an active member of NACE since 2001. Read on...

Ron Shah

Airbnb and home sharing has irreversibly impacted consumer leisure travel around the world. Put simply, vacation travelers have changed their preferences. They want to crack open the windows, save some money, and live like a local, and this trend is only accelerating. While hotels have been able to keep high occupancy rates for now, ADRs and profitability have suffered as a result, and there is no offset in sight. Read on...

David Lund

If your hotel has a reasonable amount of meeting space (+10,000 ft) and your banquet business is a significant contributor in your Food and Beverage Department (+20% of F&B revenue), you are going to want to separate local banquet business from group banquet business on all of your financial statements, forecasts, budgets and daily reporting. At this moment you may be asking, "Why would I want to do that? That sounds like a lot of work." There are some very good reasons to make this practice a standard in your hotel. I see many hotel financial statements and most are missing the boat because they do not separate group and local banquet revenues. Separating this reporting and setting it up properly provides powerful information you can use in your hotel to make better decisions and ultimately be more profitable. Read on...

Brett Ellison

With the annual chaos and excitement of the NCAA Tournament upon us once again, this is a good time to take a closer look at how hotel professionals manage high-volume external events. From concerts to conferences, and festivals to big games, the unique challenges of high-volume special events can put a strain on even the most well run and accommodating hotel property. Read on...

Julian Jost

What is it exactly that millennials want? For hotels, this question is more pertinent than ever as Generation Y becomes the largest share of the American workforce. As millennials take more positions as meeting planners, our focus should shift to how to incorporate millennial meeting trends and keep hotel meeting spaces on the cusp of innovation and competition. Mr. Beaubien made a great step towards answering that question in his article on "The Rise of Generation C and Small Meetings," featured on Hotel Executive. In his answer, he focused mainly on technological aspects like online bookability and payment options. From the experience I have with Spacebase, an online booking platform for unique meeting and workshop venues, I can confirm this 100%. Our customer base is mainly young and part of Generation Y. Read on...

Rob Scypinski

Hilton released a survey that asked meeting attendees in the United States, United Kingdom and Germany about their productivity, exercise and diet habits while at hotel meetings. We found that business indeed takes a dive around 2 p.m., and in addition to the afternoon slump, there's a number of other issues that detract from meeting productivity and attendee satisfaction. More than half of meeting attendees pay attention to what they eat and how they exercise in their daily lives, but most were unsatisfied with the ability to maintain this lifestyle while attending meetings at hotels. These meetings aren't just unproductive, they're draining an organization's bottom line. Read on...

Sandy Heydt

Like many other industries, 2016 is a big year for reflection on past and current trends among the meetings and conventions sector, ultimately yielding numerous progressive changes among the way meetings are planned, held and eventually evaluated by meeting hosts and attendees. Meeting hosts are expecting higher attendance and engagement rates, a more efficient use of technology and creative ways to position the meeting as an interactive experience verses a traditional presentation-style event that ultimately maintains a cost-effective price point. To satisfy growing client expectations, meeting planners are expecting more from meeting, convention and event venues. Read on...

David Ashen

Imagine a hotel meeting space that you'd walk into a decade or two ago. Do you see a 3,000-to-5,000-square-foot ballroom designed to seat hundreds of people, along with a patterned carpet and crystal chandeliers? Partitioned walls that subdivide the room to create secondary meeting spaces for smaller events and meetings? Do you conjure up an image of a boardroom for a dozen or two executives, with the requisite large oval table and leather chairs? A vanilla pre-function room for registration before an event and maybe a cocktail after? Read on...

Deborah Popely

The growth of China's hospitality and tourism industry has been well documented and predictions are that it will soon rival many other popular destinations. Less well-known is the role that the Meetings, Incentives, Conventions and Expositions (MICE) industry is playing in that growth. This article discusses how the MICE industry is fueling hospitality sector growth, especially in China's smaller cities and resort areas, and the factors that will determine whether this growth is sustainable. Read on...

David Muller

Making that road show a permanent fixture within a hotel should be as important as creating the exhibit in the first place because the hotel writ mobile and interactive - with its menagerie of decorative and mechanized birds and giraffes, and the choreographed locomotion of a wintertime scene of holiday revelry centered around a incandescent spruce - is a statement of purpose and a reminder, to visitors and staff alike, that a hotel - your hotel - has a story to tell. Read on...

Stephen J. Renard

When the second World War ended West Berlin was an island surrounded by East Germany. In order to help stabilize and make West Berlin self-sufficient (as they were afraid it would be taken over by the Russians) the Berlin Government supported by West European countries `decided in 1965 to start discussions about an overseas import trade show. The ITB means "International Tourist Exchange". Read on...

Julie Pingston

A recent meeting planner survey conducted by the Event Service Professionals Association (ESPA) reveals that meeting planners view event services managers (ESM) as trusted and valued partners. This sentiment holds true for first-time meetings and events as well as booking repeat business at hotels, convention centers and convention and visitors bureaus. Read on...

Madeline Daryadel

"Been there... done that," seems to be the modem of today. "Same old, same old", but why? It is easy to look outside of the box and be creative. Bring the beach, a concert feel or Latin beat into your dreams of the perfect wedding. Put your nuptials on another level and give your family and friends an event the will be talking about for years to come. Read on...

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Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.