Library Archives

Deborah Popely

"Resilience" has become a buzzword as a factor for hotel survival in these turbulent times. This article recaps a study that digs deeper into the "R-Factor" to better understand the specific attitudes and practices that help hotels thrive, not just survive, under challenging conditions. The research reflects on best practices in crisis management, leadership, communication, teamwork and collaboration, partnerships and capital structure/resources and considers the long-term implications for hotel management going forward. READ MORE

Jordan Ekers

The employee experience has suffered in the past year, not because employers don't care. It often boils down to one factor - poor employee communications. Feelings of isolation, being disconnected from teams, or not getting clear or timely communications can undermine efforts by employers to demonstrate that they care. Nudge's COO Jordan Ekers explains why employee communications is an overlooked table stake that impacts the employee experience. READ MORE

Laurie Friedman

As a coach I have heard many people ask, quietly, if not, somewhat fearfully what if I really do not care about the people? They continue to explain what they really care about is getting results. This question is not surprising given why we work and what is measured at work. If you want your team to get better business results; try practicing this 5-step guide to leadership caring to maximize performance. READ MORE

Linchi Kwok Ph.D.

The unemployment rate in the hospitality industry hit 15.9% in January 2021. Companies adopted new virtual hiring practices due to the changes in remote work. Job candidates must have a strong digital presence to stand out. This report highlights the findings of a research study about how people's information revealed in their social media profiles may affect managers' hiring decisions. READ MORE

Ruby Gurrola

Anyone you ask will likely tell you that they couldn't wait to say adios to 2020. As you settle into 2021 and think of ways to thrive in this "new normal," take time to reflect on how 2020 changes your workplace and considering updating your HR practices. Read on to see the top four HR practices for you to consider implementing in your organization to set you up for success in 2021 and beyond. READ MORE

Michael Sturman, Ph.D.

When the COVID-19 pandemic finally comes under control, the hospitality industry will face a host of HR problems. This includes traditional challenges, plus new difficulties resulting from the pandemic's effects. Companies need to think not just about how they plan to restock the human capital lost due to the pandemic, but also carefully consider the timing of this recovery process. READ MORE

Cara Silletto

Healthy company cultures are marked by leaders who make time to stay connected to their staff. Leaders want staff who are 100% productive and who stay for years. But do those same leaders ever stop to ask what the staff members want or need? Learn the five ways self-aware and diligent leaders avoid becoming disconnected from staff by truly knowing their people. READ MORE

Frank Speranza

Will you have the leadership and service staff to take care of your guests when those empty spaces enjoy a robust recovery caused by potentially 24 months of pent-up travel demand? If you're not planning ahead, you could get caught in a staffing hole that is very hard to climb out of! Let's take a good look at the possible scenario that may await you... READ MORE

Bruce Tracey

The pandemic's lingering effects mean that continued emphasis on retrenchment and building resilience will remain priorities for HR professionals. In this article we explore some encouraging signs that the future of hotel work will offer even more enriching and professionalized employment opportunities, which in turn, will help make the hotel industry an even more compelling place to work. READ MORE

Lisa Seay

Just like a ride on a roller coaster, a new leader's ride is filled with both terrifying and thrilling moments. In this article, Lisa Seay from Element C provides an essential insight into three common struggles hospitality leaders experience, along with three solutions to not just overcome these struggles but to thrive as a result of them. READ MORE

James O'Brien

Hotels have long been moving business processes online and into the cloud, but for many, I-9 compliance remains stuck in the age of paper. Electronic employment authorization verification systems should not be assumed to have legal compliance built in. Current law imposes additional requirements on employers which use I-9 electronic systems. HR must carefully vet such systems before deploying them. READ MORE

Merrick Dresnin

Hospitality has been devastated by this pandemic. These last few months have been catastrophic. Is it the end? On the contrary, the best companies are preparing for the beginning. People will always travel, and that means hotels, casinos and resorts will always have guests. How do we get ready? We need a strategic focus on hiring, training and compensation. READ MORE

Adria Levtchenko

Brought about by necessity as a result of the pandemic and the resulting curtailed staff at many properties, cross-training has helped the hospitality industry to get through some extraordinary times, while introducing new possibilities. As we emerge from the pandemic, more formalized programs of cross-training may help solve prospective human resources issues and even suggest ways to attract new talent to the hospitality industry. READ MORE

Mark Heymann

A common misconception among many hoteliers is that investing in labor management when business is slow won't lead to solid ROIs. But in reality, sophisticated labor management systems leverage advanced technology and artificial intelligence to produce results far greater than any manual process can. Amidst record low occupancy levels and ongoing volatility caused by the COVID-19 pandemic, now is the time for hospitality organizations to re-examine this option. READ MORE

Merrick Dresnin

In this pandemic-laden world, budgets have been trimmed, revenue expectations lowered, expenses have been brought under control and staffs have been reduced. How do we move forward in these challenging times when we have regressed in so many ways? How do we thrive when we have less resources and support? It can and has to be done. The following will help companies think through this dilemma, adapt and succeed. READ MORE

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Coming up in July 2021...

Hotel Spa: Immense Transformation

There is no doubt that the Hotel Spa industry is undergoing an immense transformation as a result of the pandemic. New cleanliness standards for facilities, new safety standards for employees, and new ways of interacting with guests are now the New Normal, and will be for the foreseeable future. Given that some former patrons might be reluctant to return due to safety concerns, some spas are offering contactless experiences that utilize high-tech technologies to address wellness concerns like sleep, stress, pain, and immunity. Other spas are expanding their services to include life coaches, osteopaths, psychologists, and nutrition counselors in an effort to help their guests achieve a balanced lifestyle. Some spas are tapping into traditional Asian rituals to create programs such as sound healing, chakra balancing, and intuitive energy reading. Other programs emphasize re-connecting with Nature and have developed outdoor treatments such as Star Bathing, Feet in the Creek, and Treehouse meditations. The July issue of the Hotel Business Review will document what some hotel spas are doing to promote and manage their operations so guests can safely return for their health, wellness and beauty treatments.