Library Archives

 
Susan Tinnish

Coaching relationships offer a pathway for personal and professional development. Many organizations expect their senior leaders and middle managers to coach their team members toward higher levels of performance, increased job satisfaction, personal growth, and career development. This internal coaching serves as an important employee retention tool as employees see a pathway for their career within the hotel, brand or company. More senior hotel executives can benefit from external business coaching from a professional coach. These relationships support an executive working on goals, strategies, and real-world, real-time issues that arise. This article focuses on the value of external coaching. Read on...

Zoe Connolly

Hiring great people is critical to the success of a hotel or hotel tech company. It takes considerable effort and money to find employees that are the right blend of cultural and experiential fit. But hiring is only one part of the human resources equation. After going to great lengths to find the right employees, it is just as critical to keep them. This article looks at the ways many hotels are building employee engagement to increase retention, focusing on both obvious initiatives (like proper pay) and newer approaches (such as points programs). Read on...

Bernard Ellis

A labor rule was set to go into effect during the final days of the Obama Administration that would have called for almost doubling the minimum salary an employee must earn before he or she becomes exempt from overtime pay. Owing much to pressure from our industry, which would have been significantly affected, the rule was prevented from taking effect by the courts and summarily shelved. For those workers who were affected, especially those who were extended the raise then had it taken away, it was not only breaking news, but heartbreaking news, and made for low morale and heightened distrust. What now? Read on...

Miranda Kitterlin, Ph.D.

Millennials are entering the workplace with the ideology that their tenacity and education would propel their professional career. They are being met, however, with some stark realities. In speaking to numerous millennial hospitality workers, it was apparent that there are some gaps between what they expected from the workplace versus what they are actually experiencing. These gaps are explored, and supplemented with direct quotes from millennial hospitality professionals. The millennial worker is a valuable resource to our industry, especially given the size of this young generation. It is important that industry professionals understand these misconceptions so as to maximize performance. Read on...

Rocco Bova

Talking about Millennials it's been now a hot topic since 10 years. Of course, we all know how relevant it is, being the majority of today's workforce and tomorrow's leaders. What's most important is the fact that every industry is gearing up towards them, from travel to technology and from education to retail. Of course the reason is simple, Millennials are and will be the next BIG business opportunity. Here are some tips about managing Millennials in the (hospitality) workplace and beyond with my two cents. I took it seriously because I saw the opportunity, are you? Read on...

Zoe Connolly

As kids, we are taught that honesty is the best policy, if you lie you won’t be trusted, don’t cry wolf and so on. In other words, we’re taught about transparency. In the recruiting world, transparency harkens back to the same lessons, and is just as important for the hiring manager’s reputation and the property’s reputation. “Transparency” means a number of different things to everyone, but when it comes to the HR field, it’s important to consider all of the potential implications. This article looks at five different places where hotel leadership has the opportunity to be transparent in order to attract and retain top talent. Read on...

Linda Ginac

Technology has been dramatically changing almost every field and industry in the last couple of years and the hospitality one makes no exception. The transformation could be perceived as either positive or negative, but is undoubtedly disruptive. And the customers have no intention to wait for the industry to adapt. On the contrary, they require the best services possible. That is why, hospitality executives and the human resource departments have no choice but to implement efficient software in their operations and keep up with the ever changing environment in the field, keeping their employees engaged and their performance optimal. Read on...

Zoe Connolly

From “human capital management” to less sophisticated terms like “colleagues,” it’s imperative for hotel leaders and HR folks to establish clear lines of sight into how a candidate, an employee and a property can support growth. This can be done through highlighting the importance of local brand, the importance of teams, and the overall approach to guest experiences. The following article aims to explain why certain properties do a better job than others when it comes to retaining guests and employees alike. Read on...

Zoe Connolly

The recruiting process can be very difficult, but it doesn't have to be. Recruiters that leverage successful approaches from other areas of a hotel, such as marketing and sales, can generate value for the industry by limiting the amount of time that roles go unfilled and finding stronger candidates. The easiest way to get the most out of the hiring process is to be thorough and never stop recruiting. In this article we take a look at 4 key ingredients that ensure a maximum return on your recruitment investment. If you employ these techniques in your hiring process you can be guaranteed to bring in stronger employees. Read on...

Zoe Connolly

There are many approaches in interview techniques as part of your hotel recruiting strategy. For hiring managers looking to find the perfect candidate, the phone interview can be fraught with opportunities to inadvertently scare off the best prospective employees. This can happen for a number of reasons, all of which can be overcome with a bit of preparation and practice. This article looks at ways to get more out of phone interviews and as a result, you will spend more time interviewing the most qualified candidates and greatly increase your chances of hiring an A-player. Read on...

Gary Isenberg

Payroll and related labor costs account for nearly 35% of a hotel’s operating budget. Despite increases in minimum wage and health insurance responsibilities, this line item presents the most controllable of the expenses, thanks to Staffing Guidelines and Rooms Production Analysis. And in light of these rising wage and healthcare costs, it becomes even more imperative hoteliers implement proper labor practices and standards at the property level. Hotel managers can wrest control of their properties’ biggest expense — payroll — by developing, monitoring, and constantly updating their scheduling and staffing practices while zeroing in on payroll areas where they can make the most difference. Read on...

Zoe Connolly

A number of reputational and institutional concerns have cropped up that make it harder for major hotel chains to attract top tier talent at all levels. This is particularly true of high quality younger candidates, for whom the perks offered by tech companies, including free lunch, casual offices and unlimited vacation, have become a defacto expectation. This article looks at the ways that the largest hotel organizations can dispel myths, overcome hurdles, and create meaningful engagement with the employees they most want to attract. Read on...

Zoe Connolly

A perfect job description can encourage passive job seekers to become active, drawing out quality candidates and giving a hotel a deeper pool of talent from which to find the ideal new hire. For hotels, job descriptions should go beyond details of what the job will entail to become selling documents that attract quality candidates. However, writing an intro that accomplishes this can be incredibly difficult. Here are six steps that will help a hotel uncover stronger candidates. Read on...

Zoe Connolly

The interview process works both ways, as hiring managers and candidates alike decide if the job is the right fit. Often times, however, managers leave an interview wishing they'd asked a different question or explored a topic further. Rather than being left with more questions than answers, here are 8 ways that hotel leaders can get more out of the inteview, better understand an applicant's potential, and eliminate the chances of alienating a quality candidate. Read on...

Michael Schubach

We are now at a point where artificial intelligence is no longer an "if" question - it is an inevitable "when" - and the impacts could be enormous. In human resources, specifically, we are already beginning to see AI technologies inform better hiring decisions and predict future job performance through machine learning, one of the more fruitful branches of AI. So, how could the hospitality industry benefit from the use AI technologies in our HR departments? Let us explore! Read on...

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Coming up in December 2018...

Hotel Law: New Administration - New Policies

In a business as large as a hotel and in a field as broad as the law, there are innumerable legal issues which affect every area of a hotel's operation. For a hotel, the primary legal focus includes their restaurant, bar, meeting, convention and spa areas of their business, as well as employee relations. Hotels are also expected to protect their guests from criminal harm and to ensure the confidentiality of their personal identity information. These are a few of the daily legal matters hotels are concerned with, but on a national scale, there are also a number of pressing issues that the industry at large must address. For example, with a new presidential administration, there could be new policies on minimum wage and overtime rules, and a revised standard for determining joint employer status. There could also be legal issues surrounding new immigration policies like the H-2B guest-worker program (used by some hotels and resorts for seasonal staffing), as well as the uncertain legal status of some employees who fall under the DACA program. There are also major legal implications surrounding the online gaming industry. With the growing popularity of internet gambling and daily fantasy sports betting, more traditional resort casinos are also seeking the legal right to offer online gambling. Finally, the legal status of home-sharing companies like Airbnb continues to make news. Local jurisdictions are still trying to determine how to regulate the short-term apartment rental market, and the outcome will have consequences for the hotel industry. The December issue of Hotel Business Review will examine these and other critical issues pertaining to hotel law and how some companies are adapting to them.