Library Archives

 
Zoe Connolly

From “human capital management” to less sophisticated terms like “colleagues,” it’s imperative for hotel leaders and HR folks to establish clear lines of sight into how a candidate, an employee and a property can support growth. This can be done through highlighting the importance of local brand, the importance of teams, and the overall approach to guest experiences. The following article aims to explain why certain properties do a better job than others when it comes to retaining guests and employees alike. Read on...

Zoe Connolly

The recruiting process can be very difficult, but it doesn't have to be. Recruiters that leverage successful approaches from other areas of a hotel, such as marketing and sales, can generate value for the industry by limiting the amount of time that roles go unfilled and finding stronger candidates. The easiest way to get the most out of the hiring process is to be thorough and never stop recruiting. In this article we take a look at 4 key ingredients that ensure a maximum return on your recruitment investment. If you employ these techniques in your hiring process you can be guaranteed to bring in stronger employees. Read on...

Zoe Connolly

There are many approaches in interview techniques as part of your hotel recruiting strategy. For hiring managers looking to find the perfect candidate, the phone interview can be fraught with opportunities to inadvertently scare off the best prospective employees. This can happen for a number of reasons, all of which can be overcome with a bit of preparation and practice. This article looks at ways to get more out of phone interviews and as a result, you will spend more time interviewing the most qualified candidates and greatly increase your chances of hiring an A-player. Read on...

Gary Isenberg

Payroll and related labor costs account for nearly 35% of a hotel’s operating budget. Despite increases in minimum wage and health insurance responsibilities, this line item presents the most controllable of the expenses, thanks to Staffing Guidelines and Rooms Production Analysis. And in light of these rising wage and healthcare costs, it becomes even more imperative hoteliers implement proper labor practices and standards at the property level. Hotel managers can wrest control of their properties’ biggest expense — payroll — by developing, monitoring, and constantly updating their scheduling and staffing practices while zeroing in on payroll areas where they can make the most difference. Read on...

Zoe Connolly

A number of reputational and institutional concerns have cropped up that make it harder for major hotel chains to attract top tier talent at all levels. This is particularly true of high quality younger candidates, for whom the perks offered by tech companies, including free lunch, casual offices and unlimited vacation, have become a defacto expectation. This article looks at the ways that the largest hotel organizations can dispel myths, overcome hurdles, and create meaningful engagement with the employees they most want to attract. Read on...

Zoe Connolly

A perfect job description can encourage passive job seekers to become active, drawing out quality candidates and giving a hotel a deeper pool of talent from which to find the ideal new hire. For hotels, job descriptions should go beyond details of what the job will entail to become selling documents that attract quality candidates. However, writing an intro that accomplishes this can be incredibly difficult. Here are six steps that will help a hotel uncover stronger candidates. Read on...

Zoe Connolly

The interview process works both ways, as hiring managers and candidates alike decide if the job is the right fit. Often times, however, managers leave an interview wishing they'd asked a different question or explored a topic further. Rather than being left with more questions than answers, here are 8 ways that hotel leaders can get more out of the inteview, better understand an applicant's potential, and eliminate the chances of alienating a quality candidate. Read on...

Michael Schubach

We are now at a point where artificial intelligence is no longer an "if" question - it is an inevitable "when" - and the impacts could be enormous. In human resources, specifically, we are already beginning to see AI technologies inform better hiring decisions and predict future job performance through machine learning, one of the more fruitful branches of AI. So, how could the hospitality industry benefit from the use AI technologies in our HR departments? Let us explore! Read on...

Mark Ricketts

It's been reported that millennials decide within their first 48 hours with an organization whether they will stay on for an extended period of time. Talk about first impressions being the most lasting! Most importantly, the accession and training process for new hires must reflect what works best for our operating model and how we believe people should be treated within any organization. This article will discuss some best practices in making any new hire feel welcome to a hospitality organization while "coming up to speed." It will also consider strategies and techniques that will help keep unproductive misconceptions or misunderstandings from arising between employer and employee. Read on...

Zoe Connolly

More often than not, the wish list a recruiter's been handed is a purple squirrel of sorts. This can work as long as there is flexibility, but that isn't always the case. Companies can get stuck on the requirements, but it's never a great thing to be to firm with requirements (unless the job is ‘doctor' or ‘pilot'). The best teams are made up of people that respect the organization, respect the vision, get along well with others and are able to excel in helping other team members improve their own proficencies. This is a yin and yang way to look at your team; finding candidates who help mask weaknesses. Read on...

Ashish Modak

Hotels and especially luxury hotels are glamorous in their appeal, their style quotient and the wow feel they deliver to all their patrons. And every hotel and resort has its set of superstars who perform their acts to perfection. Very often these very stars are celebrated and written about. But, how about the secret armour that every hotel carries in its back offices and hidden troves? This essay attempts to bring forth the contribution of many such superstars who work day in and day out in quiet anonymity through their careers. It is time for all hotel managers to celebrate the contributions made by these teams who truly form the nervous system of the hotel world. Read on...

Brenda McGregor

In an industry where so much depends on a hotel management company's ability to deploy motivated, experienced and talented people, attracting and retaining high-quality employees is an urgent-and constant-priority, especially today. It's one thing to say "we need good people" and another thing to make it happen. Brenda McGregor, Vice President of Human Resources at Chesapeake Hospitality, offers critical insight about how companies can boost their recruiting and retention efforts to attract top talent. Let's take a look at some of her expert tips and the company's best practices that have translated into a strong industry retention rate and defined company culture. Read on...

Peter Stark

All current research regarded to labor indicates that there will continue to be a shortage of well qualified workers in the future. In a recent survey commissioned by Indeed, they found that over 50% of US workers are thinking of making a career change. As we approach the new year, this is one of the most frequent times that employees think about changing jobs. What are you doing to create the workplace where once employees enter, they remain fully engaged, committing their time, talent, and enthusiasm to ensure the success of the organization? Read on...

Kim Grennan

Freelancers and independent contractors are at the forefront of the New Economy. Hotel executives have the opportunity to work with members of this global network of experts and professionals. This movement benefits employers and employees alike, enhancing quality and increasing efficiency. These benefits can be an advantage for the hospitality industry as a whole, as talent expands and choice grows at an exponential rate. Seizing this chance to innovate is one that hotel executives can leverage regionally, nationally or internationally. These facts illustrate the strengths of the New Economy and its worldwide influence. Welcome to the beginning of a new chapter in business leadership. Read on...

Zoe Connolly

While graduation is mostly over, the workforce is still adjusting to an influx of recent college grads. In hotels, leadership and hiring managers have likely already met multiple candidates in making an addition to the staff, and in some cases, making the decision to hold off. It can be hard to choose the right candidate for the job for many reasons, but there are ways hiring managers can identify candidates that will ultimately be successful in their roles. Read on...

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Coming up in October 2018...

Revenue Management: Getting it Right

Revenue Management has evolved into an indispensable area of hotel operations, chiefly responsible for setting forecasting and pricing strategies. Because the profession is relatively new to the hotel and hospitality industries, a clear-cut definition of what exactly Hotel Revenue Management is has only recently emerged - Selling the Right Room to the Right Client at the Right Moment at the Right Price on the Right Distribution Channel with the best commission efficiency. Though the profession can be summed up in a single sentence, that doesn't mean it's easy. In fact, it's an incredibly complicated and complex endeavor, relying on mountains of data from a wide range of sources that must be analyzed and interpreted in order to formulate concrete pricing strategies. To accomplish this, Revenue Managers rely on an array of sophisticated technology systems and software tools that generate a multitude of reports that are central to effective decision-making. As valuable as these current technology systems are, much of the information that's collected is based on past historical trends and performance. What's new is the coming of big, data-driven, predictive software and analytics, which is likely to be a game-changer for Revenue Managers. The software has the capacity to analyze all the relevant data and predict occupancy levels and room rates, maximizing hotel profitability in the process. Another new trend that some larger hotel chains are embracing is an emphasis on Booking Direct. For Revenue Managers, this is another new channel with its own sales and costs that have to be figured into the mix. The October issue of the Hotel Business Review will address these developments and document how some leading hotels are executing their revenue management strategies.