Library Archives

 
Jim Holthouser

Embassy Suites Hotels is an award-winning hotel brand recognized industry-wide for its customer service, satisfaction and loyalty. To reach this level of success, the brand created and instituted effective employment programs; The "Circle of Leadership" and "Make a Difference" initiatives for team members serve as an example of what this brand and others have implemented to enhance their service culture and bring visibility to established, accomplished leaders within the brand. Effective employment programs are key to retaining a hotel's most valued asset, its team members. Read on...

John Ely

While official management or leadership training is the best approach for those moving up the management ladder, there are several simple ways to utilize your own experiences to your advantage. Effective managers reflect on influential managers of the past and continually strive to learn from those around them in order to modify their style or adjust their approach. In addition, soon-to-be or new managers must always take a personal interest in their team members. By understanding each employee's personality style and passions, you are able to more effectively motivate others to achieve individual and business successes. Read on...

Jason Ferrara

While social media isn't a replacement for more traditional recruitment methods, with the high level of engagement they command, social media has become more and more fundamental to overall recruitment strategy. As conditions improve and you look to hire new workers, you'll need to invest in promoting your employment brand. In addition, you'll need to ramp up your hiring so that you are stacked with the right talent. You can hit these two birds with one stone through the use of social media. This article provides details on how you can leverage social media in your hiring mix. Read on...

Joyce Gioia

Are your younger generation employees driving you crazy? Whether they are Generation Xers or Millennials, these younger employees seem to think and act differently than their older peers. Fear not, help is on the way. We'll not only help you understand their motivations, but we'll also give you proven tactics and strategies that will help you move beyond their get-by attitudes and engage them in ways that will support engagement and retention. Read on...

Erik Van Slyke

Most hotel executives understand the strong connection between employee retention and solid financial performance. At the same time in an industry where annual turnover rates average 27-37%, improved retention rates can seem more like a distant objective than something truly achievable. This is especially true if your hotel is not listed in Fortune Magazine's 100 Best Places to Work. The drivers of employee retention are about much more than an admired brand, strong financial performance and best practice HR programs. The best results are achieved when managers at all levels embrace four important principles. Read on...

Joyce Gioia

As a successful hotel executive, you keep your finger on the pulse of every aspect of your property. If you are like most hoteliers, one of your greatest challenges is engaging and retaining frontline staff --- housekeepers/room attendants, bell staff, kitchen help, and often the high-stress switchboard. Are you ready for some leading edge solutions? Then you will certainly want to read this article. Combining knowledge of our industry with effective non-hospitality employer practices, it provides eight great low- and no-cost ideas that you can implement tomorrow, without breaking the bank. Read on...

Jason Ferrara

The hospitality industry was not immune to the challenges that many organizations faced in the past year. Benefit cuts, layoffs and restructuring are just a few of the hurdles that were encountered in 2009. As hospitality employers look ahead to the coming months, they will remain cautious with their hiring plans, but they do plan to add more headcount than they did last year. According to CareerBuilder's hospitality hiring forecast, 12 percent of hospitality companies plan to add full-time employees this year; compared to only 5 percent who said the same in 2009. Temporary hiring - often a positive indicator of future full-time recruitment - is also forecasted to increase with 22 percent of companies saying they will bring on part-time help. Read on...

Jonathan Gilbert

Since 1986, employers have been required to verify the employment eligibility of all employees in accordance with the federal Employment Eligibility Verification program. Employers must document their determinations that acceptable identity and employment authorization documents presented by employees reasonably appear to be genuine, relate to the employee and establish employment eligibility. On-going comprehensive immigration reform debate and the current economic downturn have put the magnet for illegal immigration, unlawful employment, in the enforcement spotlight. This article discusses aspects of the government's current worksite enforcement strategy and the consequential need for employers to implement an effective compliance program. Read on...

Robert O'Halloran

Managers and employees need to be better prepared to work in the fast paced hospitality industry. The rigors of the economy, community interaction, public policy and keen competition need to be handled by well prepared managers and employees. Education, training and professional development has become increasingly important and in the current climate education appears more important than ever. The issue for many employees and or their employer is when is there time to get the needed education and or training? This article provides a guide to those thinking about and or seeking additional education in general and more specifically a distance education (DE) option. There are many choices but the issues of fit and program quality are key for student success. Read on...

Jason Ferrara

While some signs of economic stabilization have started to emerge, many hotel workers are still handling heavier workloads due to downsized staff levels - a stressful situation that can result in worker burnout. As a hotel leader, it's essential to closely monitor your staff and make an effort to reduce burnout and promote healthy work/life balance. This article offers five solutions to help your hotel workers manage these challenging times, so that they can keep stress levels low and productivity high. Read on...

Jane Renton

"Never relinquish clothing to a hotel valet without first specifically telling him that you want it back." Wits and wags throughout the ages have made much fun at the expense of hotels, usually for their failings. Oscar Wilde, while lying in a Parisian hotel, famously said, "Either that wallpaper goes, or I do." He died before the d'ecor was changed, or so the story goes. But, it is rare to find a joke about the failure of training. In suggesting that a hotel valet might need reminding to bring her clothes back, the American writer Fran Lebowitz may have made the only one about a subject that can be, after all, dreadfully dry. Or is it? Beyond someone simply looking for a bed for the night, the number one desire of most hotel guests, I believe, is to feel good. That may mean different things for different people but, overwhelmingly, it means, first and foremost, to be treated well, not by things but by people. Read on...

Paul Feeney

Top executives agree that the "good old days" of rewarding employees for 35 years of loyal service are a thing of the past. Years ago, individuals who had experience at several companies were considered "job-hoppers". Potential employers wondered what was wrong with them and why they couldn't hold a job. Today, changing jobs has become a necessity if individuals expect to advance their careers. The very traits that made them unstable are now hallmarks of a well-rounded, ambitious and assertive professional. Change and its associated risks are never easy. To quit or not to quit is often a gut-wrenching decision - requiring careful consideration and soul-searching. Read on...

Paul Feeney

It seems to be an employer's dream come true: tens of thousands of resumes out there in cyberspace, waiting to be plucked. Need more? Then list your position on the Internet and They Will Come. Alas, while companies across the country have experimented and implemented electronic recruiting as a very beneficial and cost effective tool, results can be decidedly mixed for recruiting for all positions. In order to understand the potential and the pitfalls of on-line searches, those who are considering a cruise on the Internet may appreciate a few words of explanation first. Much of this business presence is found on the Internet, the "Yellow Pages" of cyberspace. All sorts of for-profit and nonprofit organizations have established Home Pages on the Web to promote their products and services (and, in some cases, to advertise for job applicants). Read on...

Paul Feeney

Certainly, anyone who works in today's corporations knows that far too few employees are trying to do far too much work with far too limited resources. At some point in the last century, people were those companies' most important resource - but that was then and this is now, dude. If not ignored or placed on hold by corporate edict, hiring has become a necessary evil as opposed to a golden opportunity. And with every possible ounce of cost being wrung from corporate budgets, it seems to make sense to hire on the cheap: waste-not, want-not. This has led to the creation of computerized "vendor management systems" for personnel procurement; applicant-tracking software that classifies, files and retrieves r'esum'es electronically; "preferred recruiter" lists based largely on search firms' willingness to discount their services; increased reliance on online job boards, and so on. Read on...

Paul Feeney

It's the 'Main Event' - the face-to-face interview - at which new careers will be launched or left at the dock. The employer is deciding whether to extend a job offer, while the candidate is deciding whether to accept one if offered. This is clearly an interview that's going nowhere. Totally monotonous and stuck in an endless loop of resume verification and leading questions. Indeed, no effort is required to conduct it. By contrast, great interviews require a clear understanding of what information the interviewer hopes to obtain - and what kinds of questions will produce the intended results? Here are ten questions that do an especially good job of revealing what makes a candidate tick... Read on...

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Coming up in August 2019...

Food & Beverage: Millennial Chefs Lead the Way

Led by Millennial chefs, hotels continue to foster sustainability, sourcing and wellness within their dining rooms and banquet spaces, and by all measures, this is responsible for an increase in their revenues. In many hotels, the food & beverage division contributes 50 per cent or more to hotel sales and they are currently experiencing double-digit growth. As a result, hotel owners are allocating an increasing amount of square footage for F&B operations. The biggest area of investment is in catering, which is thriving due to weddings, social events and business conferences. Hotels are also investing in on-site market or convenience stores that offer fresh/refrigerated foods, and buffet concepts also continue to expand. Other popular food trends include a rise of fermented offerings such as kombucha, kimchi, sauerkraut, tempeh, kefir and pickles - all to produce the least processed food possible, and to boost probiotics to improve the immune system. Tea is also enjoying something of a renaissance. More people are thinking of tea with the same reverence as coffee due to its many varieties, applications and benefits. Craft tea blending, nitro tea on tap and even tea cocktails are beginning to appear on some hotel menus. Another trend concerns creating a unique, individualized and memorable experience for guests. This could be a small consumable item that is specific to a property or event, such as house-made snack mixes, gourmet popcorn, macaroons, or jars of house-made jams, chutneys, and mustards -all produced and customized in house. One staple that is in decline is the in-room minibar which seems to have fallen out of favor. The August issue of the Hotel Business Review will document the trends and challenges in the food and beverage sector, and report on what some leading hotels are doing to enhance this area of their business.