John Paul Nichols of Club Quarters Hotels shares how artificial intelligence is revolutionizing the guest journey - transforming every stage from booking to departure into a more seamless, personalized, and anticipatory experience. By blending smart technology with human hospitality, he explores how AI is helping hotels deepen connections, tailor interactions, and deliver meaningful service at scale without losing the human touch. READ MORE

Hotel ownership is increasingly complicated. Hotel owners need someone who knows the industry and can advocate on their behalf, cut unnecessary expenses, optimize contracts and keep them competitive. Walter Peseski, SVP of Asset Management at Garfield Public/Private, explains why third-party asset management is a vital resource for protecting your investment and driving value creation for the long-term. READ MORE

When was the last time you matched your hotel's wellness offers with the Cultural Dimensions of the most significant segments? Did you spot the reasons why the conversion rates are lower than expected? Are your guests representing Reactive or Multi-Active, maybe Linear-Active cultural traits? Can you afford to focus on guests who represent only one Cultural Type? Familiarity or discovery represents more opportunities? READ MORE

Redefining engagement in the hospitality industry is essential to recruit and retain good talent. It begins with examining the current state of engagement and making changes - that is "acting" on the information gained and building a culture of belonging. If employees feel a sense of belonging in an industry that is fast-paced and demanding, there is a chance to reverse employee disengagement. READ MORE

In today's environment, all businesses, including those in the hospitality industry, should plan and prepare for a government inspection, audit and/or unplanned visit. Not only does this make good practical sense but provides the added value of encouraging and assisting general regulatory compliance. Worry is not preparation; action is preparation. With the right action, in advance, businesses can be equipped to deftly handle whatever might come their way. READ MORE