Library Archives

 
Jennie Blumenthal

The hospitality industry thrives on innovation and operational improvements, and maximizing convenience and comfort for guests is crucial. However, in today's digital age, the stakes are growing exponentially higher. Brand loyalty increasingly hinges on how well an organization deploys and integrates its digital technologies. In addition, hotels and other hospitality businesses are under increasing pressure to improve efficiencies while cutting costs and providing white-glove service. At the center of this equation is the internet of things (IoT). These connected solutions can establish stronger relationships with guests, while introducing opportunities to improve operations, safety and security - all while trimming costs. Read on...

Nate Lane

Hotel operators may consider it wise to sign contracts with multiple vendor partners, but who benefits from this strategy? Hoteliers who are juggling conflicting relationships and a tangled web of tools? Vendors who lack access to each other's data, only seeing a piece of the operations puzzle? Or travelers, whose needs are ever-changing? The reality is that a strategy tapping the tools of multiple vendor partners may provide peace of mind for hotel operators, but it also creates an environment that often hampers growth rife with inefficiency. In order to remain competitive, hotels need to reflect on existing partnerships now. Read on...

Adria Levtchenko

We are long past the days of one-on-one texting or emails within hospitality organizations; even videoconferencing. Communications have become more complex and more sophisticated. Today's hotel task optimization platforms allow organizations to stay connected in new ways, fully integrated with the onboarding and training process; ongoing operations to include scheduling and keeping track of task fulfillment; and staff evaluation, engagement and recognition. The key in this process is to understand how to customize and implement each function with specific goals and needs in mind. This makes careful comparison of competing technologies an extremely important aspect of staying connected. Read on...

Mostafa Sayyadi

This article is set in place to inspire hotel executives to create fundamental changes to meet and exceed the challenges of not only today but also what we see as an onset of new technological advances in the future. Hotel executives are perplexed by the amount, both depth and breadth, of models and applications. A new model that can easily be applied that takes into consideration some of the major tasks that hotel managers must consider is needed. This article is about getting the information needed to be successful in the right hands of these managers worldwide. Read on...

Ford Blakely

Artificial intelligence has become a prevalent part of our everyday lives. From the digital assistants in our homes providing us with access to virtually anything we can think of to the AI-powered apps helping us make important financial decisions, we rely on AI to boost efficiency and productivity in just about every area of our lives. And while no industry has been impervious to the impact of artificial intelligence, hospitality has seen especially significant changes due to the rise of the machines. In this article, we look at how AI has affected the end-to-end guest experience from booking to checkout. Read on...

Adria Levtchenko

Hospitality has always provided a great entryway to the world of work for younger individuals, while also attracting older individuals who wish to embark on a new career in an exciting service-driven industry. This is fortunate at a time when the industry faces a labor shortage, especially in areas like housekeeping. This article discusses how available technologies, including today's best hotel task optimization software platforms, can help bring newcomers to hospitality on board and up to speed quickly, and propelling those inclined on to a rewarding career path. Read on...

Bill Caswell

Early adopters of technology often force competitors to ramp up their technology investments to stay relevant. This scenario is playing out in the hospitality sector right now, where forward-looking companies are upping their technology game and causing others to do the same. However, the existence of technology that can improve the customer experience (CX) is no guarantee that it will be widely adopted. The challenge for the hospitality industry is meeting consumer expectations while ensuring that investments in CX make financial sense. This article discusses both how technology can improve CX – and what's holding companies back from adopting new technology. Read on...

Ben Mizes

Unlike with some recent industry-wide disruptions (think Netflix vs. Blockbuster), the hotel industry has weathered the rise of Airbnb, and held on to most of its market. A new study from Clever Real estate uncovers some of the competitive advantages that have allowed the hotel industry to compete with the $38 billion upstart, from 24-hour reliability, to a specific class of amenities, and points the way toward a future of renewed vitality and innovation. Read on...

Herve Tardy

Power anomalies don't take a summer vacation. From heat waves to hurricanes, wildfires to monsoons, there is no shortage of disasters waiting to wreak havoc on critical hotel systems between the end of the school year and Labor Day. But with the right approach to power management, hotels can ensure system uptime if disaster strikes, keeping guests protected from the complications of summer blackouts. This article will explore some of summer's greatest threats and offer steps to prepare for power outages that could adversely affect business operations. Read on...

Michael Driedger

Modern travelers are looking for more than just a hotel room and a place to lay their head. Accommodation is becoming a larger factor in the overall travel experience and guests are looking for elements that offer outstanding experiences worth sharing with their networks. As the expectations of travelers and the offerings accompanying modern accommodation is changing rapidly, establishments must start looking to the future and preparing for rising guest assumptions and requirements. Brands are using technology and intuitive design to streamline operations, conserve costs and impress guests, earning themselves top reviews for overall experience. Read on...

Adria Levtchenko

Insuring that workers are safe on the job is an issue that is increasingly in the spotlight. While it applies to the entire hotel staff, it is especially relevant to those who often work in isolation, with housekeepers being a prime example. The industry is responding with new programs that include devices which staff can activate to signal an emergency alert when in distress, i.e. personal safety devices (PSDs). A safer workplace also contributes to employee confidence and satisfaction, augments health and wellness, and aids in reducing worker compensation exposures. This article explores the role of technology in achieving these goals. Read on...

Nancy Snyder

As technology continues to permeate households across North America, consumers are looking for hospitality settings to mirror these conveniences for a premium guest experience. However, in addition to remaining attractive to discerning guests, hospitality executives will find a compelling business benefit to incorporating tech upgrades into hospitality spaces: hotel properties that incorporate Internet of Things technology and high-quality, tech-forward tools experience significant reductions in energy consumption, saving resources, money and time to increase net profits. Nancy Snyder, Sales Manager at Legrand, explores ways hotel decision makers can incorporate IoT to enhance the guest experience and, ultimately, improve the bottom line. Read on...

Adria Levtchenko

New and, sometimes, complex technologies are impacting almost every area of hotel operations and management, from the C-suite to frontline staff to guests. Their adept use can improve operational efficiencies, enhance the guest experience and boost the bottom line. However, there is a lot to choose from with new concepts and technology solutions appearing, it seems, daily. The successful implementation of these new technologies relies on a smart approach to their identification, assessment and purchase. Read on...

Adria Levtchenko

Hospitality organizations increasingly rely on data-driven technologies and systems to inform and guide most any level of operations, management or strategy. One of the key challenges in this trend is to make data in all of its forms as accessible and useful as possible for the frontline staff that works with guests directly on a daily basis. Pursued carefully, we can improve efficiencies and profitability, motivate employees and, overall, also make technology adoption easier instead of more difficult. Read on...

Tema Frank

Artificial Intelligence (AI) is shaking up the hospitality business, and it is no longer just for big chains. It can help any size company serve customers better, increase operational efficiency, and cut costs. Learn about some of the leading edge ways AI is being used by hotels like the Hilton, the Wynn and the Four Seasons, as well as less expensive AI-based tools that can help even independents be better run and more profitable. Read on...

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Coming up in March 2020...

Human Resources: Confronting a Labor Shortage

With the unemployment rate at its lowest level in decades (3.7%), what has always been a perennial problem for human resource professionals - labor shortage - is now reaching acute levels of concern. It is getting harder to find and recruit qualified applicants. Even finding candidates with the skills to succeed in entry-level positions has become an issue. In addition, employee turnover rates remain extremely high in the hotel industry. As a result of these problems, hotel HR managers are having to rethink their recruitment strategies in order to hire the right talent for the right job. First, hotels have been forced to raise their wages and offer other appealing perks, as a way to attract qualified candidates. Secondly, HR managers are reassessing their interviewing techniques, focusing less on the answers they receive to questions and more on observable behavior. Part of this process includes role-playing during the interview, so that the recruiter can gauge how a candidate works through specific problems and interacts with other team members. Additionally, some HR managers are also creating internal talent pools as a way to address labor shortages. Instead of utilizing department resources to find new hires with specific skills for needed positions, hotels are cultivating talent pools internally and preparing their employees to assume leadership roles whenever the time comes. They are also placing greater emphasis on a company culture that is more performance-based, as a way to curb employee turnover, increase employee satisfaction, and assure higher levels of customer service. Finally, recognizing the importance of employee retention as a way to lessen the impact of a tight labor market, some HR managers are instituting generous reward programs in order to retain their top performers. The March Hotel Business Review will explore what some HR professionals are doing to address these and other issues in their departments.