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Ford Blakely

Artificial intelligence has become a prevalent part of our everyday lives. From the digital assistants in our homes providing us with access to virtually anything we can think of to the AI-powered apps helping us make important financial decisions, we rely on AI to boost efficiency and productivity in just about every area of our lives. And while no industry has been impervious to the impact of artificial intelligence, hospitality has seen especially significant changes due to the rise of the machines. In this article, we look at how AI has affected the end-to-end guest experience from booking to checkout. Read on...

Adria Levtchenko

Hospitality has always provided a great entryway to the world of work for younger individuals, while also attracting older individuals who wish to embark on a new career in an exciting service-driven industry. This is fortunate at a time when the industry faces a labor shortage, especially in areas like housekeeping. This article discusses how available technologies, including today's best hotel task optimization software platforms, can help bring newcomers to hospitality on board and up to speed quickly, and propelling those inclined on to a rewarding career path. Read on...

Bill Caswell

Early adopters of technology often force competitors to ramp up their technology investments to stay relevant. This scenario is playing out in the hospitality sector right now, where forward-looking companies are upping their technology game and causing others to do the same. However, the existence of technology that can improve the customer experience (CX) is no guarantee that it will be widely adopted. The challenge for the hospitality industry is meeting consumer expectations while ensuring that investments in CX make financial sense. This article discusses both how technology can improve CX – and what's holding companies back from adopting new technology. Read on...

Ben Mizes

Unlike with some recent industry-wide disruptions (think Netflix vs. Blockbuster), the hotel industry has weathered the rise of Airbnb, and held on to most of its market. A new study from Clever Real estate uncovers some of the competitive advantages that have allowed the hotel industry to compete with the $38 billion upstart, from 24-hour reliability, to a specific class of amenities, and points the way toward a future of renewed vitality and innovation. Read on...

Herve Tardy

Power anomalies don't take a summer vacation. From heat waves to hurricanes, wildfires to monsoons, there is no shortage of disasters waiting to wreak havoc on critical hotel systems between the end of the school year and Labor Day. But with the right approach to power management, hotels can ensure system uptime if disaster strikes, keeping guests protected from the complications of summer blackouts. This article will explore some of summer's greatest threats and offer steps to prepare for power outages that could adversely affect business operations. Read on...

Michael Driedger

Modern travelers are looking for more than just a hotel room and a place to lay their head. Accommodation is becoming a larger factor in the overall travel experience and guests are looking for elements that offer outstanding experiences worth sharing with their networks. As the expectations of travelers and the offerings accompanying modern accommodation is changing rapidly, establishments must start looking to the future and preparing for rising guest assumptions and requirements. Brands are using technology and intuitive design to streamline operations, conserve costs and impress guests, earning themselves top reviews for overall experience. Read on...

Adria Levtchenko

Insuring that workers are safe on the job is an issue that is increasingly in the spotlight. While it applies to the entire hotel staff, it is especially relevant to those who often work in isolation, with housekeepers being a prime example. The industry is responding with new programs that include devices which staff can activate to signal an emergency alert when in distress, i.e. personal safety devices (PSDs). A safer workplace also contributes to employee confidence and satisfaction, augments health and wellness, and aids in reducing worker compensation exposures. This article explores the role of technology in achieving these goals. Read on...

Nancy Snyder

As technology continues to permeate households across North America, consumers are looking for hospitality settings to mirror these conveniences for a premium guest experience. However, in addition to remaining attractive to discerning guests, hospitality executives will find a compelling business benefit to incorporating tech upgrades into hospitality spaces: hotel properties that incorporate Internet of Things technology and high-quality, tech-forward tools experience significant reductions in energy consumption, saving resources, money and time to increase net profits. Nancy Snyder, Sales Manager at Legrand, explores ways hotel decision makers can incorporate IoT to enhance the guest experience and, ultimately, improve the bottom line. Read on...

Adria Levtchenko

New and, sometimes, complex technologies are impacting almost every area of hotel operations and management, from the C-suite to frontline staff to guests. Their adept use can improve operational efficiencies, enhance the guest experience and boost the bottom line. However, there is a lot to choose from with new concepts and technology solutions appearing, it seems, daily. The successful implementation of these new technologies relies on a smart approach to their identification, assessment and purchase. Read on...

Adria Levtchenko

Hospitality organizations increasingly rely on data-driven technologies and systems to inform and guide most any level of operations, management or strategy. One of the key challenges in this trend is to make data in all of its forms as accessible and useful as possible for the frontline staff that works with guests directly on a daily basis. Pursued carefully, we can improve efficiencies and profitability, motivate employees and, overall, also make technology adoption easier instead of more difficult. Read on...

Tema Frank

Artificial Intelligence (AI) is shaking up the hospitality business, and it is no longer just for big chains. It can help any size company serve customers better, increase operational efficiency, and cut costs. Learn about some of the leading edge ways AI is being used by hotels like the Hilton, the Wynn and the Four Seasons, as well as less expensive AI-based tools that can help even independents be better run and more profitable. Read on...

Mark Ricketts

Powerful new digital technologies continue to revolutionize the world of hospitality, including how we train and manage our staff and how we interact with and serve guests. During implementation, we must use care in how we secure, access and interpret the information lode available to us. Our greatest challenge is to employ these new technologies in ways that enhance, rather than diminish, the human touch and judgment that are at the core of what we do in hospitality. Read on...

Adria Levtchenko

Today's hospitality organizations rely on advanced technologies in a wide range of back-office operations, as well as areas directly impacting guest services. And much more is to come. Implementing these technologies successfully demands a careful approach to assessing needs, whereby all stakeholders embrace the new systems; acquisition; and implementation, including a thoughtful approach to staff training. In this way, we can achieve the objectives of making our jobs easier as we acquire new powers, communicate better within our organizations and with strategic partners and serve guests in new ways. Read on...

Benjamin Jost

The importance of technology in the hospitality industry grows every year, and with each new year brings new options for hoteliers to consider. From creating better experiences for guests, to collecting and tracking meaningful data points, when implemented correctly, technology can make an impact. This article examines the due diligence and critical steps hoteliers should take when evaluating new technology. Additionally, this article outlines the key elements of an effective and revenue-driven hotel technology stack, that includes focusing on marketing and operational aspects to create optimal success for hoteliers. Read on...

David Ashen

With the rise of technologic innovations throughout the hospitality industry, brands are incorporating new systems that not only affect the way hotels operate, but also the guest experience. David Ashen, partner and founder of interior design and brand consulting firm dash design, looks at how the industry is responding with programs like mobile check-in, app-driven food service, robotics and other systems, along with their influences on the guest experience. Read on...

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Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.