Library Archives

 
David Ashen

The quick pace of change in devices and systems powered by ever-advancing technology makes it a challenge when thinking about the design of a hotel. With today's hoteliers looking at innovative ways to incorporate rapidly changing advancements in technology in their properties to enhance customer experience and streamline energy consumption, David Ashen, founder and partner of interior design and brand consulting firm dash design, examines intelligent buildings and other forward-thinking hi-tech concepts leading the way in hotel design along with guest accommodation and amenities. The future is in smart or intelligent buildings and totally integrated systems that can do several things that enhance the guest experience and manage energy consumption, so costs are minimized. Read on...

John Tess

According to one report, millennials account for a third of all hotel guests world-wide; a number that is projected to increase to 50% by 2020. To attract this market, hotels need to focus on providing a unique experience, mixed with good design and aesthetics. Studies indicated that Millennials value unique, authentic, value-rich, community-based hotel properties. To meet this demand, boutique hotels as well as national chains are developing new properties specifically targeting this niche. At the same time, there are many hotel properties that embraced Millennial values as part of their business philosophy. One particular Pacific Northwest firm, McMenamins, was “millennial” before they were born. Read on...

Lawrence Adams

The design style, ambiance, services and amenities usually associated with hotels are finding their way into buildings and facilities other than hotels and resorts. Owners and operators of Hospitals, Senior Living Communities, Airports, Student Housing, Office Buildings and Residential Buildings are all finding that their users are demanding more in the way of a hospitality experience than their traditional, and often institutional, trappings provide. As with hospitality design the process for these other building types involves an approach that incorporates innovative design to please, delight and engage the intellect, creating environments that are experiential by nature. Read on...

Ray Chung

A well-designed floorplan is essential to a restaurant’s success. No matter how good the food is, it needs to be served efficiently and elegantly, and it is the floorplan that determines how well each service will run. The keys to a good plan lie in coordinating and balancing the needs of both the servers and the guests. From the location of the kitchen to the exact width of the seats, every decision matters. When done well, ADA requirements can benefit all guests, with gentle, sufficiently wide paths and ample space for strollers as well as wheelchairs. Read on...

Jackson Thilenius

Today’s guests, whether they are hotel or hospital guests, come with incredibly high expectations of hospitality. How does wellness fold into this equation and contribute to the overall guest experience? What does the future of hospitality and healthcare hold as it relates to the wellness factor? Jackson Thilenius, Principal at Retail Design Collaborative, explores the integration of these two disciplines and the implications for hospitality and healthcare brands sparked by the traction of the trillion-dollar wellness industry. Read on...

Scott Acton

Millennials have become the fastest growing consumer segment in the hospitality industry. They have also become one of the most discerning audiences, demanding authenticity, connection and social responsibility from the brands they invest in. Hospitality brands must now look at the entirety of their mix of products from the design aspects of their properties to how they are creating guest engagement and entertainment in order to attract new customers and keep current ones loyal. Scott Acton, CEO and founder of Forte Specialty Contractors breaks down how to design F&B for this new generation to create long-term loyalty. Read on...

David Ashen

While the demand for hotel rooms far out-paces the number of overnighters staying in Airbnb properties, year-over revenue produced by Airbnbs has risen noticeably, almost doubling in 2016, putting many hoteliers on notice. As the hospitality industry reacts to the modern traveler’s trending desire for heightened experiences through intimate lodgings that embrace the local vibe, like those provided by Airbnbs, David Ashen, principal and founder of interior design and brand consulting firm dash design, shares ways that hotels are adapting to meet those desires, including features that compete with the rise of locally driven Airbnbs. Read on...

Jason Bramhall VI

Hospitality procurement involves significantly more than on-time and under-budget deliveries. In fact, a better way to describe what a procurement professional does is that they orchestrate an intensive and multifaceted process with an incredible amount moving parts at a given time. Because of the complexity and artistry involved in the processes that procurement teams utilize, there can be some uncertainty about what it is that they exactly do. Perhaps best known for on-time deliveries and transparent pricing, the reality of procurement is that team members engage themselves in much more creative, fluid and proactive roles throughout the entire design process. Read on...

Felicia Hyde

A shift is taking place in the hospitality industry as travelers are growingly seeking accommodation that provides unique experiences and a taste of the local culture of their travel destination. This concept plays an important consideration in the design of multifamily properties across the nation and a host of design strategies have been deployed to help property owners attract and retain today’s largest consumer generation – millennials. From design strategies to meet millennials’ needs and research concepts that cater to the local market, to tips for designing inviting community spaces, award-winning interior architect, Felicia Hyde shares her perspective on multifamily design strategies that can help hoteliers boost curb appeal and attract more guests. Read on...

John Tess

In the last several decades, boutique hotels have become a major part of the hospitality market. This article looks at the early development of boutique hotels on the west and east coasts during the 1980’s, and how those early concepts have been embraced by the hotel industry. Boutique hotels are a natural use for historic buildings. The history of the building (and associated neighborhood and city) can be used for thematic and design elements, while many historic buildings offer central locations advantageous to hoteliers. As part of this discussion, the article examines Kimpton’s Hotel Palomar in Philadelphia as an example. Read on...

Lawrence Adams

In this article we explore Mass Tourism’s impact on destinations where large numbers of tourist visit the same location, often at the same time of year. We look at examples that have both positive impacts, including improved local economy and negative impacts, including environmental degradation, on a location’s ecology and culture. Many local governments, such as the Philippians, and tourism corporations, such as The Walt Disney Company, are beginning to address the negative impacts of Mass Tourism and to promote a program of sustainable tourism. Read on...

Ray Chung

As guests become only more design savvy and active on social media, hotel owners and operators need to stay on top of trends in order to stay competitive. Overall, the trend in hospitality design is toward a new definition of luxury, one that is welcoming, generous, more residential and playful. From decorative lighting with personality to richly textured fabrics, from warm brass and Old World details to a modern take on minimal structure, Ray Chung, Director of Design of The Johnson Studio at Cooper Carry provides five new FF&E trends that you really need to know about. Read on...

Jackson Thilenius

What are the hotels of the future? Will all the newest technology implications harm or hurt us? Jackson Thilenius of Retail Design Collaborative highlights what the future of the hotel looks like, how technology is rapidly changing our lives for the better and for the worst, and how hotels can help fill a need in the marketplace as a safe haven for consumers to "tap back in" to our true selves, senses and the wonder of life and our humanity. Read on...

Kurt Meister

Although historic hotel properties are distinct in character, repairing or replacing elements of these vintage structures offers a number of shared challenges. One need not look further than Manhattan's famed Waldorf Astoria, an extensive renovation project aimed at reinventing and preserving a landmark property and its architectural distinctiveness. And it is the preservation of those architectural elements - and their related, historic tax credits - that are central to these projects, regardless of scale. By understanding the challenges of repair and restoration, historic hotel owners and operators can better ensure the legacy they've been entrusted with will last well into the future. Read on...

David Ashen

As hoteliers and resorts rethink their retail shops in more relevant modern and inspired ways, David Ashen, founder and partner of interior design and brand consulting firm dash design, looks at how some brands are complementing and enhancing the hotel experience by creating sales venues and retail markets that connect to the property's brand and the local culture, while being meaningful to the guest. Read on...

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Coming up in March 2019...

Human Resources: An Era of Transition

Traditionally, the human resource department administers five key areas within a hotel operation - compliance, compensation and benefits, organizational dynamics, selection and retention, and training and development. However, HR professionals are also presently involved in culture-building activities, as well as implementing new employee on-boarding practices and engagement initiatives. As a result, HR professionals have been elevated to senior leadership status, creating value and profit within their organization. Still, they continue to face some intractable issues, including a shrinking talent pool and the need to recruit top-notch employees who are empowered to provide outstanding customer service. In order to attract top-tier talent, one option is to take advantage of recruitment opportunities offered through colleges and universities, especially if they have a hospitality major. This pool of prospective employees is likely to be better educated and more enthusiastic than walk-in hires. Also, once hired, there could be additional training and development opportunities that stem from an association with a college or university. Continuing education courses, business conferences, seminars and online instruction - all can be a valuable source of employee development opportunities. In addition to meeting recruitment demands in the present, HR professionals must also be forward-thinking, anticipating the skills that will be needed in the future to meet guest expectations. One such skill that is becoming increasingly valued is “resilience”, the ability to “go with the flow” and not become overwhelmed by the disruptive influences  of change and reinvention. In an era of transition—new technologies, expanding markets, consolidation of brands and businesses, and modifications in people's values and lifestyles - the capacity to remain flexible, nimble and resilient is a valuable skill to possess. The March Hotel Business Review will examine some of the strategies that HR professionals are employing to ensure that their hotel operations continue to thrive.