Library Archives

 
Scott Lee

The rise of coronavirus has reset our rhythm as humans, and in slowing down and sheltering in place, we have had time to notice natural features in our surroundings and get back to basics. Social distancing may seem at odds with hospitality, but hotels can learn from the mindful and wellness-oriented activities people are using to ground and reset, from gardening and taking walks, to home cooking and baking, artistic pursuits and wholesome family activities. How might designers shape the 21st guest experience with spaces that nurture guests' inner worlds and push them past comfort zones, reaching deeper into nature? READ MORE

John Tess

Traditionally, downtowns have served as the commercial and entertainment centers of the city. Between the shops and restaurants, the local hotels provided a space for people to socialize and recline. In the present, the historic hotels of the traditional downtown have continued the legacy of providing a social space for locals and tourists alike. The modern parallel includes offering event spaces for parties and weddings. The Adelphi Hotel in Saratoga Springs, New York, one of the last surviving examples of the typical Saratoga Springs hotel from the resort town's zenith in the late-19th century, is an example. READ MORE

Lawrence Adams

Hostels have significantly evolved since their inception in 1914. While many of their basic hospitality features remain the same, namely providing inexpensive lodging to mostly young travelers in locations and settings conducive to social interaction and cultural enrichment, they have now taken on features that are comparable to stylish boutique hotels. Many of the new hostels are beautifully designed with amenities that attract locals to enjoy music, food, cocktails, art and invigorating social interaction with its guests. Similarly Micro Hotels provide inexpensive lodging compared to their counterparts and feature miniaturized but well-appointed guestrooms, focusing investment dollars on high design and dynamic public spaces that attract guests and locals alike to engage in robust social interaction. READ MORE

David Kasprak

The hotel lobby has served the same basic purposes for hundreds of years: sustenance, socializing, and doing business. What has changed over time is the way we do all three. With recent technology strides, today's hotel lobby is transforming, and perhaps not in the way you might think. Travelers are forgoing the grand formality of the former heart of the hotel in exchange for something that feels like home. As we look back through time, we can see how innovation has shaped the evolution of the hotel lobby. Better yet, we can start to think about how it will continue to morph into the future. READ MORE

David Ashen

Airports are being updated, particularly in the United States, but where does that leave airport hotels? David Ashen, President & CEO of interior design and brand consulting firm dash design, explores the transformation of airport hotels from a pedestrian place to simply sleep into a luxury, five-star destination that travelers yearn to visit. In this piece, he looks at the trends that led to next-level airport hotels, the influence of chic airport lounges and more. Mr. Ashen shares some of his favorite examples of trendsetting airport hotels and ponders where we'll land in the years to come. READ MORE

Felicia Hyde

Research shows that the most successful companies worldwide have one thing in a common – a uniquely recognizable and memorable brand. So, as more and more travelers today seek unconventional travel experiences, hoteliers should consider how to uncover and successfully weave through a brand narrative that visitors and travelers alike can relate to and support. This includes an immersive experience that takes visitors through a hotel's brand narrative and nods to the region's history, locale and culture from space to space. Here's a look at key research and design practices hoteliers can apply to generate memorable and on-brand destinations. READ MORE

Derrick Garrett

As a company focused on Music Architecture as a key guest engagement tool, I stand committed to the hotel community by sharing new and intriguing insights. I want all hotels (large and small) to reap the benefits of engaging your guests based on what you distinctly deem necessary for your specific property, considering what your guests' expectations are. Tools that drive guest engagement through content management (like music and digital signage) are becoming more flexible, such that you can better invest in exactly what you need. They're also becoming more cost effective, compact, and user-friendly. Content management that is flexible and customizable better facilitates the creation of guest memories…on your terms. Here's some insight on what's next… READ MORE

John Tess

Some think historic boutique hotels can offer central locations and authentic guest experiences but can suffer in quality and operational efficiency. Fort Worth's Sinclair Hotel shows how wrong that perception can be. The recently renovated hotel maximized the use of modern technology while preserving the detail of its 90-year old iconic design. Energy consumption was reduced by 35%, while the developer was able to capture 45% of the renovation costs in federal and state historic tax credits. Sinclair Hotel represents an exquisite blending of old and new, capturing the best of both and serving as a wonderful prototype. READ MORE

David Ashen

Is bigger better – or can independent hotels thrive in today's hospitality environment? David Ashen, president & CEO of interior design and brand consulting firm dash design, takes a look back at hotel trends over the past several decades to examine guest preferences over the years and how they tie to changes in culture and consumption. Ashen explores the push away from big brands, including what's driving the shift, risks and rewards, and how hotel owners and operators can successfully make the transition. In this piece, he shares examples of hotels that experienced success and cautionary tales of the challenges ahead. READ MORE

Scott Lee

The past tenderly reveals itself in the present, whether through a curved archway, heritage tree on site, or local relic long buried. To create hospitality environments that embody the local history, charm and character of place, we try not to reference history too heavy handedly or focus so much on the story we want to tell that we lose sight of the site and its heritage. There aren't objective facts about a site or landscape; it's the sensations that drive us. This article explores how to channel historical character in hotel design guided by the site itself and its surroundings. READ MORE

John Tess

Sage Hospitality, founded in 1984, is one of the more innovative hospitality companies when it comes to the historic boutique hotel market. Though Sage also does ground-up new construction, the historic properties that have been developed by the company are iconic. Examples include the Blackstone Hotel, situated overlooking Grant Park in Chicago and host to American presidents and gangsters alike, and Crawford Hotel at Union Station in Denver, which lights up downtown with its neon "Union Station – Travel by Train" sign, among others. READ MORE

Lawrence Adams

Millennials, categorized as those people born between 1981 and 1996, have been described as possessing a whole range of shared characteristics and behaviors. In this article we will look at how this generation is impacting the hospitality industry and how hotel design is evolving to attract this rapidly growing traveling customer segment. Hotel companies, developers, owners and operators are developing new brands and reimagining existing brands to cater to this explosive new market. To attract this expanding customer base, new hotels need to address Millennials' preferences for personalization, social media, cultural context, wellness, cutting-edge technology and communal public spaces. READ MORE

Felicia Hyde

From travelers to renters, modern consumers are in search of accommodation that provides the convenience, connection and customization of a "live-work-play" environment. Research shows that this lifestyle and desire for an all-inclusive experience is longer a trend but an expectation. While shaking up many industries, this concept is already transforming multifamily communities nationwide and developers are responding with designs infused with mixed-use design strategies, elements and spaces. The result: innovative and flexible designs that not only attract and boost consumers' experience but deliver optimal return on investment for multifamily owners and hoteliers alike. READ MORE

Jasmine St. Clair

What does biophilic design look like? What does it feel like? Where is biophilic design most prevalent, how is it deployed, and what are the potential benefits of a well-executed biophilic design scheme? Jasmine St. Clair, Vice President of Design and Construction for Prism Hotels and Resorts discusses the growing popularity and prevalence of biophilic design principles rooted deeply in our past, how we have lost the organic connection to design with a modernized approach and what the growing future of biophilic design looks like. She outlines how successful hotels are utilizing the age-old design style to incorporate beautiful multisensory, immersive and soothing spaces guests can enjoy. READ MORE

John Tess

In the competitive hotel industry, it is sometimes hard to successfully market a property's history and heritage in a cost-effective manner. In 1989, the National Trust for Historic Preservation created Historic Hotels of America, a marketing organization specifically charged with capturing the heritage tourism market. Thirty years forward, the organization has grown to represent 300 properties nationwide, including nearly every major brand. The success of HHA can also be found in the average daily room rate and per room revenues. This article explores both the growth of heritage hotels and the programs of HHA. READ MORE

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Coming up in December 2020...

Hotel Law: Protecting Guest Privacy

Every business is obligated to protect their customers from identity theft but unfortunately, data breaches have become all too common. In an effort to protect a guest's right to privacy and to safeguard their personal data, the European Union passed a General Data Protection Regulation (GDPR) that could hold hotels legally liable for any breaches that expose a customer's sensitive personal information. Though the GDPR only pertains to EU citizens' data, any international business that mishandles their data can be legally responsible. Another legal issue of concern is the fight involving hotel "resort fees." Several states attorney generals have recently filed suit against two major hotel chains in an effort to litigate this practice. Their suit alleges that these companies are "engaged in deceptive and misleading pricing practices and their failure to disclose fees is in violation of consumer protection laws." The suit seeks to force the hotel chains to advertise the true price of their hotel rooms. There are several other legal issues that the industry is being forced to address. Sexual harassment prevention in the workplace is still top of mind for hotel employers-particularly in New York and California, which now statutorily require harassment training. Hotels and motels in California will also soon be required to train all their employees on human trafficking awareness. Immigration issues are also of major concern to hotel employers, especially in the midst of a severe labor shortage. The government is issuing fewer H2B visas for low-skilled workers, as well as J-1 visas for temporary workers. Though there is little hope for any comprehensive immigration reform, hotel lobbying groups are actively seeking legal remedies to alleviate this problem. These are just a few of the critical issues that the December issue of the Hotel Business Review will examine in the area of hotel law.