Library Archives

Mark Namdar

In the past few months alone, the pandemic has unleashed its new norm for us, forcing properties such as AC Hotel Washington DC Convention Center to adjust to these new beginnings as we open its doors. With concerts, events and conference meetings postponed and cancelled nationwide, it has caused a dramatic decrease in urban travel. It is up to us, as operators, to instill that confidence or we will continue to see weak demand. READ MORE

Timothy Flohr

In project management it is critical that we ask the right questions both of ourselves and of those around us. Only by asking quality questions will we get to quality answers, whether they pertain to the execution of our day-to-day operations or the meticulous planning of a complex project's details. Let's discuss how the proper framing of our questions can help us connect-the-dots to create new ideas, solve complicated issues, and better understand everyone around us. READ MORE

Mark Ricketts

The future of our industry will rely on the quality of our next generation of hospitality leadership, whose skill sets and attitudes are being forged right now in perhaps unseen ways. This article will consider some of these factors and the responsibility of today's hospitality leaders in developing and attracting these future leaders to our industry. READ MORE

David Nuenemann

What can a professional consultant bring to the table at this point in order to assist hoteliers to retain their position in the market and ultimately secure their business? While a generic answer is certainly not applicable here, there are a couple of steps and examples that can be worked on now, together with a third-party, in order to succeed. READ MORE

Ernesto Osuna

Meliá Koh Samui's general manager Ernesto Osuna outlines how he and his team stayed positive and productive as the global pandemic took hold after celebrating the resort's grand opening on January 10, 2020. From retaining the resort's staff and ensuring 100% of their salaries, helping the community, and introducing stringent safety and hygiene measures, to developing new guest experiences and maintaining strong sales, marketing and public relations efforts. READ MORE

Katharine Le Quesne

As we look forward to the next decade, I've been picking up the phone (I know, very retro) and meeting face to face (… yes, really) with some of the professionals who, like me, have forged a career against the backdrop of an asset heavy industry dominated by suits and on the back foot when it comes to innovation. This is the beginning of a series of interviews, paraphrasing proper conversations with people I respect. The "plat du jour" this week is role models, mentors and sponsors with an inevitable garnish of technology, product trends and climate change. READ MORE

Mostafa Sayyadi

Leadership has always been at the forefront management training. The four functions of management depict leadership as one of the four. The four that seemed to stand the test of time are controlling, leading, planning, and controlling. Leadership, being the core of management, has manifested itself into the forefront of many hotel executives. Leadership can help hotels to achieve a sustained change and eventually a higher degree of effectiveness. In the absence of effective leadership, hotels are not capable of effectively implementing changes at the competitive level. Hotel leadership is crucial to business success----both from a performance and management level. READ MORE

Rani Gharbie

The Pod Hotels will be expanding from five to fifty properties over the next decade across North America and, eventually, globally. BD Hotels has appointed Rani Gharbie as Head of Acquisitions & Development to lead this robust expansion plan to key markets such as San Francisco, Miami, Austin, Boston, Nashville, Seattle, Toronto, and Mexico City. The Pod Hotels portfolio includes New York-based Pod Times Square, Pod 51, Pod 39 and Pod Brooklyn, as well as Pod Washington D.C. with two more hotels in the direct pipeline - Pod Philly and Pod LA. In addition, there are over ten ongoing discussions for new deals. READ MORE

Mark Ricketts

In our busy day in hospitality, we are constantly talking, texting, posting or emailing to another individual or a group of recipients. However, is anyone listening or understanding what we are saying? Being a great communicator is a core skill and function of our hospitality world. Some people are naturals at communications but it is something that all hospitality organizations must also cultivate for all of its members, including frontline staff. The result is strong relationships with our guests, our vendors and partners, and others in our own group. READ MORE

Dianna Vaughan

This year, the All Suites brands by Hilton, comprised of Embassy Suites by Hilton, Homewood Suites by Hilton and Home2 Suites by Hilton, opened their 1,000th property, reaching a major milestone in the brands' explosive growth. Global Head and Senior Vice President of the All Suites Brands by Hilton Dianna Vaughan lends her insight on how the brands work closely with their owners to drive strong demand for the brand, leading to industry-leading growth in the U.S., Canada, Caribbean and Latin America. READ MORE

Mark Ricketts

Charting a path for growth is an enviable and exciting journey for any hospitality organization. It takes a bold, yet careful blend of vision, strategy and technical expertise in a wide variety of areas, including property identification, financing, human resources and organization building, and day-to-day hotel operations. Regardless, as in all successful business endeavors, this journey ultimately depends on the relationships of trust and mutual benefit, with everyone from investors and brand partners to our staff, that we cultivate and secure along the way. READ MORE

Mark Ricketts

The best leaders in hospitality understand why and how to empower their staff, assigning not just tasks but giving them the “permission” to solve issues that come up in our everyday conduct of business, internally or with guests or our professional partners. Moreover, adopting this leadership style has many valuable benefits for hospitality organizations in helping to recruit new staff, in encouraging community involvement and in growing a culture of quality and value. Another key element of leadership is in having the intent, skills and confidence to empower our staff—assigning responsibilities, but, also, giving individuals defined authority to solve issues, internally or with guests and our professional partners. READ MORE

Derek Olsen

Outsourcing components of hotel operations is very much location-driven, property-specific and varies based on Ownership's investment objectives. So, while outsourcing might not be the solution for every hotel at this point in the cycle, an astute asset manager or operator should evaluate all opportunities to enhance profitability. When pursuing the employment of a third-party, performance should be closely monitored, with transparent lines of communication between owner and operator to maximize guest satisfaction. READ MORE

Stephen J. Renard

A panel moderated by PwC's Scott D. Berman; Chris Cahill, CEO, Luxury Brands, AccorHotels; Steve Haggerty, Global Head of Capital Strategy, Franchising, Hyatt Hotels Corporation; Kevin J. Jacobs, EVP & CFO, Hilton; Elie Maalouf, CEO, The Americas, InterContinental Hotels Group, and Mit Shah, CEO, Noble Investment Group discussed the industry's growth potential as it related to geopolitical and economic shifts. READ MORE

Lewis Fein

Hotel executives need to help their respective employees, as some of these individuals may have problems with drugs or alcohol. Creating a culture of trust is critical to assisting these men and women. Hence the need to find the right drug treatment center: A place with the credibility, resources and expertise to work with hoteliers, so employees can get the care they deserve to receive -- in a setting that exudes compassion and understanding. This approach is as indispensable as it is invaluable, because a hotel can only succeed with a strong and healthy workforce. This priority demands our attention. READ MORE

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