Library Archives

John D'Angelo

Wild Dunes Resort's new Director of Resort Operations, John D'Angelo, is beginning his tenure at the Lowcountry beach resort by opening their brand new 153-room Sweetgrass Inn. Despite the global COVID-19 pandemic, D'Angelo says there is a demand for Sweetgrass Inn and a surplus of hospitality professionals looking for work is allowing the resort to hire a top-tier staff. READ MORE

Phil Cordell

In January, Hilton launched a new elevated yet approachable lifestyle brand, Tempo by Hilton. Developed upon the discovery of a whitespace in the market, Tempo by Hilton was thoughtfully designed to meet the needs of a burgeoning class of modern achievers. This rising demographic of ambitious and discerning travelers, increasingly uninspired with current offerings at their price point, is looking for a hotel experience that reflects their ambitious lifestyles and will help them continue being their best selves even on the road. With surprising artistic touches and offerings developed in partnership with leading lifestyle brands, Tempo by Hilton was created for the rhythm of life. READ MORE

Rosa Romero

During my twenty-year career in the hospitality industry, the most valuable piece of advice I've carried with me has been to treat clients not as I want to be treated, but as they want to be treated. I am able to witness this practice daily in my role as Director of Sales and Marketing at The Ritz-Carlton, Washington, D.C., located in the heart of our nation's capital. This year the hotel is celebrating twenty years of unparalleled service, consistently ranked as the premiere luxury hotel in the city Luxury and impeccable service is expected of our property and rightfully so, but pushing the boundaries and raising the bar for service in the way that The Ritz-Carlton, Washington, D.C. does is setting the tone for others to follow suit. READ MORE

Roger Huldi

Inspired by the movers and shakers, artists and innovators who give San Francisco its distinctive character, the stylish urban oasis W San Francisco attracts and retains the interest of hotel guests and locals as a fierce source of compelling events and category-defying activations. In addition to hosting What She Said, a women-led speaker series spotlighting female leaders across fashion, music, design and technology fields, and Living Room Live, a lively concert series connecting music lovers with emerging artists, the hotel just kicked off Three Course Drag TRACE, a series elevating "dinner and a show" with tasty bites and saucy performances. READ MORE

Joy Berry

Work-related burnout is increasing, resulting in stress, a decrease in productivity, and ultimately could lead to high employee turnover. After spending three decades in the hospitality industry, I have witnessed work-related burnout and the negative impact it has on others. Vacation time helps, but implementing tools that can prevent employee burnout is not only easy, but effective in maintaining a positive and productive work environment. I want to share some of my best practices for team building, internal communication, self-discovery, and encouraging the best performance from employees in any industry. READ MORE

Talene Staab

Tru by Hilton disrupted the midscale hospitality segment by taking a deep approach to gathering insights and leveraging owner feedback to build the brand from the ground up. Combined with consumer research, this approach unleashed new ways of thinking and resulted in a complete reimagining of every aspect of what a midscale brand can deliver to both developers and consumers. With the fastest brand launch in the industry, a REVPAR index premium, 100-plus open properties and 320 hotels in the pipeline, Tru's success has proven how innovative thinking can lead to true differentiation. READ MORE

Justin Arest

Justin Arest, co-owner and managing partner of Kixby, a boutique hotel opened in Midtown Manhattan in November 2019, describes the current hotel landscape in New York City. He shares how hotels can attract urban travelers in 2020, particularly in the trending Midtown neighborhood. Arest explains the core elements of a successful city hotel, drawing from his own experiences working in every department of a Manhattan hotel beginning at the age of six years old, overseeing the Hotel Metro for over a decade, and leading its recent renovation and rebranding into the modern and sophisticated Kixby last year. READ MORE

Mario Candeias

Even amidst sanctions and geopolitical challenges, entrepreneurship and fearless economic savviness play a role. Espinas Hotel Group has been consistently redefining the shape of Iranian hospitality ever since inception, two decades ago. Experiencing multiple development phases, it is now positioned and poised for growth, both domestically and abroad, ready to expand the worldwide famous Iranian authentic and secular hospitality values. The development growth rate will accelerate, with the professionalization of management and branding. It took Hilton 20 years to grow out of Texas, its birth State. It will take Espinas less to exponentiate its local and global footprint. READ MORE

Brad LeBlanc

A major part of Best Western® Hotels & Resorts' (BWHR) evolution has been the emergence of hip and energetic boutique brands under its corporate umbrella, including, among others, GLō®. These new additions have played a critical role in contemporizing the BWHR brand and broadening its reach from economy to upscale with unique boutique offerings. The GLō brand has allowed BWHR to appeal across generations and tap into a demographic that they were previously missing. With a stylish, convenient and technology-driven design, GLō holds a powerful new place in the affordably priced, broad-midscale hotel market. READ MORE

Phil Hugh

At Red Roof, change and profitable growth are imbedded in the company's DNA. It is a brand committed to listening to consumers, and using the information they share to adapt and change. Travelers know they can rely on Red Roof for a consistent experience, no matter where they travel. Their relationships with franchisees are stronger than ever – because they are all aligned on the one goal… being, "All In"; being the best at what they do together. Phil Hugh, Chief Development Officer of Red Roof Hotels provides an insight of the culture behind building strong franchise relationships and how it has led to a happy and satisfied system of franchisees. READ MORE

Adrian Kurre

Tourism in Canada is on the rise, leading to a bevy of opportunities for hotel brands, developers and owners. For the All Suites brands by Hilton, comprised of Embassy Suites by Hilton, Homewood Suites by Hilton, and Home2 Suites by Hilton, the state of the market combined with the use of multi-brand builds and flexible prototypes has led to great success, with the category recently opening its milestone 30th Canadian property. With a robust pipeline and recognitions such as Great Place to Work®'s 2019 Best Workplaces™ in Canada, it's no wonder the brands are seeing continued growth in Canada. READ MORE

Shreyas "JR" Patel

With a recession at the helm (or perhaps in motion), President and Chief Operating Officer Shreyas "JR" Patel examines the hospitality industry at large through the lens of his company, Helix Hospitality, which he founded in 2012. In the insightful piece, he reveals his Chicago-based company's humble beginnings, growth trajectory, brand partnerships, and plans for responsible and sustainable expansion at the forefront of a potentially unstable economic downturn. Furthermore, Patel touches on broadening his unique strategy-tackling large-scale renovations versus new constructions-in addition to pursuing new acquisitions as he positions Helix Hospitality for continued growth while maintaining the company's inherent values. READ MORE

Dianna Vaughan

This has been a monumental year for the All Suites brands by Hilton, and the category has big plans in store to push the envelope even further next year. Embassy Suites by Hilton, Homewood Suites by Hilton and Home2 Suites by Hilton have each broken into new markets domestically and abroad with innovative construction methods, enhanced their technology offerings to make personalizing a guest stay easier than ever, and have doubled down on their social and environmental initiatives. Looking ahead to 2020, the All Suites brands vision has never been clearer. READ MORE

Jeff Hart

Jeff Hart, General Manager of the Los Angeles Airport Marriott explores the evolution of airport hotels in 2019 and discusses ways in which the properties can "take off." From challenges to opportunities, Hart gives a 360-degree look at the operations of an airport property and provides tactical advice to elevate offerings and stand out amongst competition. According to hart and the team at the Los Angeles Airport Marriott, 2019 is the year of the airport hotel, and now is the time for properties to look at the ways (small or large) in which they can level up their spaces, offerings and approach. READ MORE

Gerardo Solaro del Borgo

Over the past decades, we have seen how significant our impact on nature can be and the long-term consequences that imply. Leisure and business tourism move millions of people every year, and taking initiatives to protect nature should be a main priority for all hospitality companies around the globe. Taking care of the environment through a green-building approach, implementing new systems to preserve and recycle water resources and developing a biomass power plant to provide green energy are just a few activities that Toscana Resort Castelfalfi has undertaken to preserve the pristine nature that surrounds it and to ensure guests' wellbeing. READ MORE

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Coming up in March 2021...

Hotel Human Resources: Pending Labor Shortage

The immense devastation suffered in the hotel industry last year has compounded a problem that human resource professionals will face once the market starts to recover in 2021 - a pending labor shortage. Though some hotels have done their best to retain employees or to ease the suffering caused by mass furloughs, staff reduction was inevitable and many of those employees may not be available to return when guest traffic picks up. Consequently, hotels will once again be competing to find and retain qualified talent to staff their operations. Naturally, companies will have to review their wage and benefits packages in order to remain competitive. They might also wholeheartedly embrace the work-from-home trend for some corporate positions. In addition, human resource professionals will also have to definitively convince frontline employees that their  hotels are safe to work in. The March Hotel Business Review will explore what some HR professionals are doing to address these and other employment issues in their respective departments.