Library Archives

 
Derrick Garrett

Digging deep into many of the complexities of creating successful music architecture solutions, we can move into the future of guest experiences. To me, that means bundling the music content service with the audio and video integration. AV technology today has the potential to be so much more than background music and a screen with static information. There are endless opportunities with the latest technology to drive the guest experience and engagement in innovative and unforgettable ways. Read on...

Dana Kravetz

Way back when, on June 10, 1963, then-President John F. Kennedy signed the Equal Pay Act into law – a bold piece of legislation that amended the Fair Labor Standards Act and requires that men and women be given equal pay for equal work within the same establishment. Fast-forward fifty-plus years, and it's apparent that work remains to be done. Today, females in the workplace earn 80% less than white men, with women of color faring much worse. And while the hospitality industry performs better than the national average in terms of the gender pay gap, disparities remain that must be stamped out once and for all. Read on...

Nancy Brown

A study of hotels in New Zealand shows both strength in their disaster resilience and a few areas for improvement. The Disaster Resilience for Hotels framework is used as a basis for the surveys which were distributed to hotel general managers and staff. Analysis of the results helps to understand hotel resilience predictors. Hotel leaders can use this information to make evidence based decisions about their organizations disaster management activities and operational choices. Key findings: include front line service staff in planning, hotels need to network with community and government organizations, and operational capacities in disasters need analysis.? Read on...

Brian De Lowe

Proper Hospitality is expanding from a single Proper-branded hotel – San Francisco Proper Hotel – to a high-end lifestyle hotel brand with three additional properties opening this summer - Santa Monica Proper Hotel in June followed by Austin Proper Hotel & Residences and Downtown LA Proper Hotel. Led by Brad Korzen and Brian De Lowe, Proper Hospitality designs and operates high-end lifestyle experiences under its three distinct brands - Proper Hotels and Residences, Avalon Hotels and Custom Hotel. Proper Hospitality seeks out emerging, urban innovative districts within dynamic U.S. cities. Each Proper property is designed by world-renowned international tastemaker Kelly Wearstler and is an ode to its respective city. Read on...

Ben Mizes

Unlike with some recent industry-wide disruptions (think Netflix vs. Blockbuster), the hotel industry has weathered the rise of Airbnb, and held on to most of its market. A new study from Clever Real estate uncovers some of the competitive advantages that have allowed the hotel industry to compete with the $38 billion upstart, from 24-hour reliability, to a specific class of amenities, and points the way toward a future of renewed vitality and innovation. Read on...

Steven D. Weber

A trademark can be a recognizable sign or design that defines a brand. Protecting that trademark can be crucial to a hospitality player attracting guests and maintaining a competitive edge. A hospitality player's success may lead to imitation from competitors. That imitation may lead to infringement of a hospitality player's trademark. Protecting any trademark should be a priority for hospitality players. Failing to protect a trademark can lead to waiving rights and claims that a hospitality player may use to enforce its trademark rights. Hospitality players should seek to understand whether any threats exist to their trademark rights and take appropriate action in response to those threats. Read on...

Bonnie Knutson

Instagram is simply a social networking site that is now part of our marketing lexicon. Developed in 2010 by Kevin Systrom and Mike Krieger, the app was sold to Facebook about two years later and is now part of the Facebook empire. At its core, Instagram is simply an app that enables its users to upload (i.e. "post") photos and videos clips. These posts can then be viewed by other users who can "like" them as well as "follow" a user or a brand. Instagram is all about sharing visually. In this article, you discover how being on Instagram can add incredible value to your hotel. Read on...

Mostafa Sayyadi

Hotel executives began to deal directly with the things that they can control while managing to lessen the burden of threats for things that they could not control. With distinctive competitive advantage or even core competitive advantage, a hotel's internal resources should be managed in order to enhance competitiveness. Therefore, this core-competitive advantage relies within and among people. Hotel executives embrace various internal resources affecting competitive advantage through adding more manageable control and reducing operational risk. Some of these internal resources can be controlled by hotel executives and others are risks that have to be factored into strategic decision-making. Read on...

Bill Caswell

Early adopters of technology often force competitors to ramp up their technology investments to stay relevant. This scenario is playing out in the hospitality sector right now, where forward-looking companies are upping their technology game and causing others to do the same. However, the existence of technology that can improve the customer experience (CX) is no guarantee that it will be widely adopted. The challenge for the hospitality industry is meeting consumer expectations while ensuring that investments in CX make financial sense. This article discusses both how technology can improve CX – and what's holding companies back from adopting new technology. Read on...

Zoe Connolly

Recruiting is hard. It's harder when a full team of amazing professionals stops thinking about ways to augment their own crew, and comes to the logical conclusion that it's better to focus on their specific roles than it is to go outside comfort zones. After all, no one wants to rock the boat for a group that's doing amazing work. However, leaders who can encourage their employees to build a pipeline of talent will almost never find themselves unable to meet every guest's requests. Read on...

John Mavros

Many turn to Starbucks for a caffeinated wakeup call every morning. However, given a recent court ruling, Starbucks now serves as a wakeup call for employers who need to improve their timekeeping practices. This article examines the landmark California Supreme Court decision in Troester v. Starbucks, which illustrates just how important it is to capture every minute that an employee works - even time that seems short and trivial, or also known as "de minimis." This article will explore the lessons learned from Starbucks and further outline best timekeeping practices that all hotels should consider implementing to avoid an employment wage-hour lawsuit. Read on...

Jill Carlen

As access to wellness and healthy options becomes increasingly important to travelers, hotel spas have an unprecedented opportunity to simultaneously introduce themselves to a new customer base and to grow their businesses. However, success will require innovation, adaptability and finding new ways to fit into guests' lives. Hilton has discovered new ways of integrating wellness and the spa experience by meeting guests where they are at all points of the hotel stay. Here's what the hospitality giant has learned in its journey to bring wellness into its spa and hotel concepts. Read on...

Paul van Meerendonk

So, you want to be a high-performing hotel revenue manager, but how much should you understand about analytics, and how much can be left to the scientific experts and automated technology solutions? Well, does being a safe, efficient driver really depend on that much technical knowledge of what's under the hood? Sure, you should probably know where to put the gas, but it's the mechanic we trust to effectively diagnose and repair major issues, and there's an entire history of trial-and-error innovations built into your vehicle that make it into the advanced machine you rely on to get from point A to point B. Read on...

Herve Tardy

Power anomalies don't take a summer vacation. From heat waves to hurricanes, wildfires to monsoons, there is no shortage of disasters waiting to wreak havoc on critical hotel systems between the end of the school year and Labor Day. But with the right approach to power management, hotels can ensure system uptime if disaster strikes, keeping guests protected from the complications of summer blackouts. This article will explore some of summer's greatest threats and offer steps to prepare for power outages that could adversely affect business operations. Read on...

Gino Engels

The most effective revenue managers are pros at nuance and experimentation, looking for patterns and trends that inform their strategy. The ideal setup includes technology that automatically analyses local market demand data alongside pricing data, and puts it in a visual, approachable format. But what are the key factors that drive hotel revenue? In this concise article, we review eight or nine themed clusters that can guide your thinking, including: your compset, as part of your pricing strategy and demand analysis; other demand factors; channel management; promotions and discounts; competitor benchmarking; reputation management and rate parity; employee engagement; and digital and metasearch advertising. Read on...

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Coming up in September 2019...

Hotel Group Meetings: Uncommon Destinations

The last few years have been good to the Hotel Group Meetings industry and that trend is expected to continue into 2019. Planners are brimming with confidence due to an expanding economy and increased job creation, which typically results in a boost in corporate meetings. Given this promising outlook, planners are trying to outdo themselves to satisfy the high expectations of their clients. One notable trend is to integrate unusual settings into the meeting experience, hosting groups at local zoos, aquariums, museums, event centers, or other outdoor facilities. The goal is to embrace uncommon destinations, rather than a typical hotel conference room, so that meetings can be memorable, unique and stimulating. This is also part of another trend which is to support all things local - from hosting events at landmark city venues; to catering through local restaurants, food trucks and microbreweries; to hosting off-site excursions like agri-tours, athletic events or scenic 5k routes. However, though the setting might be spectacular, there are still some bedrock components that must be provided to ensure a successful meeting. Free, high-speed Wi-Fi is still one of the most requested services. Planners have to make sure that a comprehensive communication infrastructure is in place so clients can easily connect - and stay connected - to the network throughout the entire meeting experience. Also, technology tools can be used to streamline the booking, registration, and check-in process, and Radio Frequency Identification (RFID) materials can be utilized to ensure seamless access to conference events. There are also numerous software tools that encourage audience participation, as well as integrating polls, Q&A, surveys and games into speakers' presentations. The September Hotel Business Review will examine issues relevant to group meetings and will report on what some hotels are doing to promote this sector of their operations.