Library Archives

 
Arthur Weissman

Becoming green is not a one-time thing: it requires a concerted effort over time from a number of people and departments. This article will outline some recent trends in developing an environmentally responsible corporate policy, the steps to build a green program in a property or group of properties, and information about what should be covered by written policies and procedures. READ MORE

Gini Dietrich

No longer are hotel goers "thinking big" when they book their reservations. Small, themed, and unique hotels frequently steal guests from the most luxurious of hotels. Whether large or small, the difference between a successful hotel and one with far too many vacancies often is simple - a solid public relations plan that delivers essential information to entice potential guests. A strong public relations plan complements your business goals. By increasing brand awareness among targeted groups of prospective guests, you can grow sales and revenues. Following a precise public relations plan including contributes to the goals of any hotel owner. READ MORE

John Ely

This article provides just a few ways to help promote your hotel's brand by utilizing the reservations staff - there are many more. The Internet has changed the way we shop and research services and products. It represents a better opportunity to promote your brand than the old days when mass advertising was all that existed. Remember, even with online booking services, many potential guests still make a call into the property to learn more. Either way, by personalizing the experience you can raise your chances of landing that prospect. READ MORE

Brenda Fields

The advancement of technology has made the world a smaller place. Movies, television, and now the Internet have created a world which has fostered a better understanding of and access to different cultures. But, does this familiarity and exposure lessen cultural characteristics or nuances? Is it correct to assume that this familiarity creates instant purchases of your product? And does this also ensure that your product will be selected over your competition in these markets? This article will address key components to consider when planning and implementing global marketing campaigns or initiatives or in just reaching specific international markets. READ MORE

Marjorie Silverman

There is a hush in the concert hall. All the players are in place. Our talented concierge maestro pauses for a moment reflecting on the complexity of his performance depending on so many others to make it happen. He raises his baton with humility, confidence, finesse and pride; he knows when to call on the strings, the brass, the woodwinds and the timpani. The global concierge chorus is ready to sing. They all acutely feel the expectations of the sophisticated audience and together they are ready to dazzle with their music. READ MORE

Richard Dahm

As oil penetrates the $130-a-barrel mark and natural gas prices increase to rates four times what they were since the late 1990s, the use of green building (or building green) has taken seed to a new beginning to reform the cost of energy across all sections of industry. Green building is no longer just another popular cause or fad; it is here to stay as a vital and profitable part of the commercial real estate and construction industries. Anyone in the building trades or anyone involved with real estate investing or leasing needs to understand fully -- green building trends, opportunities, and consequences that can affect all areas including building codes, insurance rates, employee health, customer satisfaction, and more. This article will set out to serve as a survey of the important fundamentals and forecasts of what has happened and what will happen going forward in the efforts to build a green environment. READ MORE

Kurt A. Broadhag

Hotel fitness centers are no different than basic health clubs when it comes to decision making on equipping their facilities. Major prohibiting factors including space and budget limitations require management to make smart choices on equipment procurement. These choices are influential in determining equipment quantities and quality with defined specifications unique to each setting. Taking time to research proper selection early on in the design process will not only save money and reduce liability long-term but will allow hotel operators to develop their fitness center around the guests needs. READ MORE

Gavin Davis

The past three years have seen the lowest borrowing rates for real estate in the last 40 years. For the hotel industry, this was particularly fortuitous given the rapid decline in property values following general economic and industry business deterioration. The U.S. appears poised to be coming out of one of the best interest rate environments of our lifetime, where we saw the Federal Reserve cut the Federal Funds Rate by 500 basis points from 6.00% to 1.00% in a total of 13 rate cuts over 30 months between January 2000 and June 2003. READ MORE

Steven Belmonte

September 12-13, 2005, franchisees from all over the nation will march on Capitol Hill in Washington, D.C., to celebrate "Franchise Appreciation Day" initiated by the International Franchise Association. This annual event, now in its 6th year, is held to heighten the visibility of franchising and to educate our U.S. Congress on the important role franchising plays in our nation's economy. This got me to thinking. Franchising represents about 60 percent of the hospitality industry, contributing billions of dollars in annual U.S. revenues. So why is it that we as an industry do not celebrate a national or global "Hotel Franchise Appreciation Day?" Could the answer be that hotel franchising simply isn't appreciated? With franchise fees what they are today, I have to believe that the franchisors appreciate it. Travelers certainly appreciate it - especially those reaping the rewards offered by growing brand/franchise-loyalty programs. Even national franchisee associations appreciate hotel franchising. READ MORE

Lori Raleigh

At the recent Americas Lodging Investment Summit conference there was quite a bit of good news - the industry has just finished up the year with record profits for 2006! Transition dollar volume is also at all time high and 2007 is expected to be another record year for RevPAR growth, industry profits and transactions. There was also some not so good news - supply growth is escalating; the rate of RevPAR growth is decelerating and there has been a significant decline in international business (as a percentage of total demand). Additionally, many hotels are facing increased expenses and human resource challenges. And there are also many areas of uncertainty. What does this all mean in terms of where we at in the investment cycle? And where do we go from here? READ MORE

Blake Suggs

In a tough economic time, it is of vital importance to discuss methods that will not only help you avoid slumping sales, but also to help you grow your business. There are six specific tactics I discuss in this article, from details on how to utilize natural and local search offerings to the importance of building the top of your funnel for your long-term growth. This list is by no means meant to be a comprehensive guide to running a recession-proof online program. However, these are the first steps you can take to ensure the health of your business, now and to come. READ MORE

Jane Segerberg

Haven't spas been around long enough that we know what they are? Why is it important to answer the question? And, even more emphatically, "Why do we care what a spa is"? The understanding can help properties develop, renovate or evaluate their spas or spa plans to produce a more successful spa business. The pasteighteen months have certainly had the hospitality industry scrambling, and at the same time; scrutinizing, evaluating and reflecting on what is valued by our guests. Don't stop here - read further to gain an understanding of 'spa' READ MORE

Mike Handelsman

Hotel owners can face tremendous pressure when selling their business, which may prompt them to market the business through all possible channels. Sellers must remember, though, that confidentiality is crucial to ensuring that vendors, partners and customers stay on board as potential buyers become interested. Revealing that your business is for sale can have major repercussions that could impact your bottom line and the ability to secure an interested buyer. There are a few ways to keep your sale confidential, however, while still exposing the right information to potential buyers and maximizing the sale price. READ MORE

Elaine Oksner

Today's hospitality world presents a constant ebb and flow of sales and marketing challenges, especially with recent changes in the economy. With that in mind, there may be people on your hospitality team who present an undiscovered sales and marketing resource. Savvy hoteliers can make a strategic move in their overall sales strategy by harnessing the power of the concierge position. Before I tell you how and identify six ways to maximize this often underused resource, let me explain why this strategy will work. READ MORE

Fred B. Roedel, III

When developing a hotel, operations must be given priority standing. Operations are essential in order to get a hotel up, running, and producing revenue within a set timeline. Developers must spend the time required to integrate all aspects related to operating the hotel into the overall development plan at its inception. Failure to do so will inevitably result in costly delays. If you do not have an operations expert on staff, hire a consultant. Experienced operators are invaluable when it comes to establishing and meeting performance standards for the design, time, cost and quality of a hotel development. READ MORE

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