Library Archives

Chuck Kelley

Running a successful bar or lounge operation certainly has its challenges and pitfalls. Putting the right elements together in a package that appeals to your target audience and has longevity is in itself a huge challenge. If you can get this right, just enjoy the fruits of your labors and don't over think things. Chuck Kelley Partner, Cayuga Hospitality Consultants opines on experiences from his early days as a Lounge Manager and provides examples of what can make the operation successful in the eyes of all stakeholders and what are some of the pitfalls that can derail a successful operation. READ MORE

Mostafa Sayyadi

This article offers practical contributions for hotel executives at all levels of the hotel. Hotel executives will see how hotel leadership not only can directly support financial performance, but it can also cultivate effective technological initiatives, which will enable organizational processes within hotels. I also present hotel executives with a new idea in that when change becomes increasingly valuable, hotel leadership manifests as a catalyst to implement effective changes in hotels' internal resources. Hotel executives leverage positive effects on information technology. Thus, I provide evidence that hotel leadership is used in corporate infrastructure for technological decision-making. READ MORE

Frank Passanante

Year after year, companies invest in off-site meetings and events to better enable their employees to build in-person connections. Face-to-face interaction has consistently been identified as a critical component to company growth, employee success and overall productivity. In my role at Hilton, I am consistently asking for feedback from my team of sales professionals and our customers. From those conversations, we see several trending themes across the meeting and events industry that we expect will continue to grow in importance in 2020. Let's take a look at what these important trends are... READ MORE

S. Lakshmi Narasimhan

Does it make sense to adopt outsourcing as a strategy? Does it have a future? With asset management becoming a critical stakeholder driven role in business performance, outsourcing has been given a dose of steroids. By marrying key asset management strategies in the execution of an outsourcing exercise, predications of success have become better. Thus, the way forward looks bright for outsourcing and other asset management strengthened strategies as they seek to deliver the year on year growth that stakeholders seem to be obsessed about. Stakeholders could be laughing all the way to the bank with this approach to return on investment delivery. READ MORE

John Tess

Sage Hospitality, founded in 1984, is one of the more innovative hospitality companies when it comes to the historic boutique hotel market. Though Sage also does ground-up new construction, the historic properties that have been developed by the company are iconic. Examples include the Blackstone Hotel, situated overlooking Grant Park in Chicago and host to American presidents and gangsters alike, and Crawford Hotel at Union Station in Denver, which lights up downtown with its neon "Union Station – Travel by Train" sign, among others. READ MORE

Phil Hugh

At Red Roof, change and profitable growth are imbedded in the company's DNA. It is a brand committed to listening to consumers, and using the information they share to adapt and change. Travelers know they can rely on Red Roof for a consistent experience, no matter where they travel. Their relationships with franchisees are stronger than ever – because they are all aligned on the one goal… being, "All In"; being the best at what they do together. Phil Hugh, Chief Development Officer of Red Roof Hotels provides an insight of the culture behind building strong franchise relationships and how it has led to a happy and satisfied system of franchisees. READ MORE

Priyanko Guchait, PhD

Error recovery performance is defined as the extent to which employees believe they are capable and willing to handle, manage, and resolve mistakes or failures effectively after they have occurred. Investigating how employees manage errors is critical since effective recovery performance can have influence on important outcomes including customer satisfaction, attitudes of employees and coworkers, and effectiveness of teams, departments, and the overall firm. An instrument is provided to measure error recovery performance of employees. Finally, suggestions are provided to managers to improve the recovery capabilities of hospitality employees. READ MORE

John Mavros

Currently, thirty-three states and the District of Columbia have passed laws legalizing marijuana in some form. Many other states are projected to follow suit. Under federal law, however, marijuana remains illegal as a Schedule I drug pursuant to the Controlled Substances Act. The ever-changing landscape on legalized marijuana makes it difficult for hotel employers to comply with both state and federal law and caused many to question whether their policies and practices should be revised. This article discusses the potential pros and cons of including marijuana in a zero tolerance alcohol and drug policy. READ MORE

Felicia Hyde

From travelers to renters, modern consumers are in search of accommodation that provides the convenience, connection and customization of a "live-work-play" environment. Research shows that this lifestyle and desire for an all-inclusive experience is longer a trend but an expectation. While shaking up many industries, this concept is already transforming multifamily communities nationwide and developers are responding with designs infused with mixed-use design strategies, elements and spaces. The result: innovative and flexible designs that not only attract and boost consumers' experience but deliver optimal return on investment for multifamily owners and hoteliers alike. READ MORE

Lindsay Ayers

Last year alone, many well-known hospitality companies across the country paid multi-millions as a result of wrongful termination claims filed against them. Why is this? How can hotels and restaurants in the hospitality field ensure they are following recent and ever-changing laws and educating management and subordinate employees on the hotel's policies that comply with these laws? This article shares tips to help guide hotels in taking the proper steps before terminating an employee. READ MORE

Dana Kravetz

Along with real property, equipment, furniture, fixtures and inventory is an oftentimes overlooked asset class: your hotel's intellectual property. No less valuable than these more tangible assets, your IP-brand name, proprietary systems, trade dress and unique designs, to name a few-has untold economic value that serves as a safeguard against infringement, increases the worth of your business, and can be exploited if and when you seek to sell, in whole or in part. But this is only true if your IP portfolio is properly protected by way of trademarks, copyrights and patents, depending, of course, on the particularities and nature of the IP in question. Intrigued? Read on. READ MORE

Lawrence Adams

Millennials, categorized as those people born between 1981 and 1996, have been described as possessing a whole range of shared characteristics and behaviors. In this article we will look at how this generation is impacting the hospitality industry and how hotel design is evolving to attract this rapidly growing traveling customer segment. Hotel companies, developers, owners and operators are developing new brands and reimagining existing brands to cater to this explosive new market. To attract this expanding customer base, new hotels need to address Millennials' preferences for personalization, social media, cultural context, wellness, cutting-edge technology and communal public spaces. READ MORE

Lisa Ross

Video is an effective tool to enhance the power of social media marketing. Effective marketers use video as a tool to make meaningful emotional connections with target audiences and have measurable impacts on business success. Hotel marketers must experiment with video and stay abreast of how the channels connect with current guests and prospective travelers. Whether captured by a traveler or produced by the brand, the best-performing videos reel viewers in with a mix of compelling storytelling, relatable moments and emotional triggers that inspire action, from social sharing to buying. In this article, we lay out six tips hotel marketers should consider when creating video content. READ MORE

Mostafa Sayyadi

This article is set in place to inspire hotel executives to create fundamental changes to meet and exceed the challenges of not only today but also what we see as an onset of new technological advances in the future. Hotel executives are perplexed by the amount, both depth and breadth, of models and applications. A new model that can easily be applied that takes into consideration some of the major tasks that hotel managers must consider is needed. This article is about getting the information needed to be successful in the right hands of these managers worldwide. READ MORE

Katharine Le Quesne

As we look forward to the next decade, I've been picking up the phone (I know, very retro) and meeting face to face (… yes, really) with some of the professionals who, like me, have forged a career against the backdrop of an asset heavy industry dominated by suits and on the back foot when it comes to innovation. This is the beginning of a series of interviews, paraphrasing proper conversations with people I respect. The "plat du jour" this week is role models, mentors and sponsors with an inevitable garnish of technology, product trends and climate change. READ MORE

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Coming up in May 2020...

Eco-Friendly Practices: Creative Innovation

Being eco-friendly is no longer a fad. It is an urgent planetary need and hotels are actively doing their part to reduce their carbon footprint by implementing sustainable, green practices. In addition to the goodwill derived from doing the right thing, hotels are also realizing the benefits to their business. A large percentage of Millennials expect hotels to be eco-friendly and will only patronize those properties that are proudly conforming. Consequently, more hotels are realizing that sustainability is a key element in a successful branding strategy. In addition, going green can lead to a more profitable bottom line, as savings on electricity, water and cleaning materials can add up. Also, there are other advantages that come with being an eco-friendly business, such as government subsidies and tax and loan incentives. As a result, many hotels are finding innovative ways to integrate eco-friendly practices into their business. Geo-thermal energy systems, along with energy-from-waste systems, are being used to heat and cool the property. Passive solar panels, green roofs, natural lighting and natural ventilation strategies also assist in energy conservation. Low-flow water systems and plumbing fixtures make a contribution, as does eco-friendly hardwood flooring, and energy efficient televisions and appliances throughout the property. In addition, some hotels have implemented in-room recycling programs, and only provide all-natural, personal care items. One hotel has actually constructed a bee-keeping operation on their grounds. Not only is this good for the bees but the hotel also produces products from the operation which they sell. This kind of creative innovation also holds enormous appeal to guests. The May issue of the Hotel Business Review will document what some hotels are doing to integrate sustainable practices into their operations and how they are benefiting from them.