What if most of the money transactions in your company did not flow through a single accounting system, were not followed up on, and were never reconciled? Imagine the chaos. Simply replace the word "money" in the above scenario with the word "feedback," and you have a pretty good picture of what most service companies in the world are currently facing. Enterprise Feedback Management helps solve each of these shortcomings. Read on for more... READ MORE

When was the last time you had to do a negative performance review with one of your employees? I mean the kind where you are the bearer of bad news and have to lay down the law in a forceful manner? This type of performance review can be one of the most painful and yet delicate interactions that a manager can have with an employee. In this article, I address a simple, yet effective way to offset two of the more difficult issues related to this type of employee review. They are - (1) the subjective nature of the manager's "evidence" for change, and (2) the "selective memory" of most employees when presented with performance weaknesses. READ MORE

For any hotel or resort to maintain its position as a leader, it must analyze its current and future operating environment, economic and market conditions, consumer and travel trends, as well as its ever-evolving competitive landscape. READ MORE

If you're thinking of buying a new hotel, you have a lot to consider. As the economy forces sellers to lower their prices and do more to assist buyers with financing, now could be the ideal time to buy. Still, without the right amount of knowledge and preparation, the buying process could pose unexpected burdens, even for those who have been through it before. With so much at stake, it's essential that anyone looking to acquire a hotel gives proper consideration to market conditions, financials, negotiation practices and lifestyle effects before going any further. READ MORE

Accepting credit and debit cards for reservations and room payments is a way of life. However, recently, you may have noticed the mounting cost of these transactions. In fact, you may be paying more for card processing now than you were last month, and lining the pockets of your processor. Many processors take advantage of interchange rate increases from the card brands, which usually happen in April and October, to discreetly improve their own bottom lines at the expense of business owners while unfairly blaming the card brands. Understanding a few key pieces of information about card processing can ensure you're not spending more than you have to ¯ and help you protect your hotel's bottom line. READ MORE