Some employee acts are so offensive that immediate response is in order. Your employee handbook enumerates them: theft, fraud, insubordination, sexual harassment, etc. Others fail to rise to that level of concern, yet, like small cancers left untreated, begin to poison the organization. Those latter acts may be committed by otherwise likeable employees and, in fact, may be difficult to pinpoint. (Did Mary really mean to do that?) Yet you know, and the employee knows, that mischief has taken place. READ MORE

The country's steadily growing demand for energy will continue to present challenges for legislators, both at the federal and state levels. Two energy-related issues in particular-rising prices and global climate change-will demand innovative and bipartisan solutions. The nation's electric utilities believe that a key component of these solutions will be an expanded commitment to energy efficiency. We are working with the new Congress and with state legislators and regulators to broaden the role that energy efficiency plays in addressing these issues. We are encouraging the hotel industry, and all sectors of the economy, to join in this effort. READ MORE

The spa or health and wellness segment is one of the fastest growth segments in the hotel market in the USA, in many EU countries and elsewhere, that is in Eastern Europe, and in Asia. In Austria revenues in health and wellness tourism are reported to be 30% higher than traditional tourism. The pace of development suggests that hotel spas are meeting a demand that has not been satisfied in the traditional beauty channel. Indeed hotel spas are growing in countries, among them France, where the traditional beauty market is stagnant. READ MORE

Despite the constant barrage of news about corporate theft and fraud, there are still far too many situations in which hospitality companies unknowingly pay criminally-minded individuals or phony companies posing as legitimate vendors. How is it possible that "legitimate" companies have a private mailbox at the local UPS Store, a private residence, or even a prison address? Or that invoices a month apart with consecutive numbers both get paid? Or "invoices from a "vendor" whose address happens to match that of a company employee get paid? READ MORE

There is a lot of movement and focus towards personalizing your guest's experience in our industry today. What exactly is "personalization of the guest experience"? You could think of personalization as the next wave in product differentiation and creating and reinforcing guest loyalty. At the highest level, it has to do with delivering to all of our guests a more intimate stay, and on an individual level, delivering a unique service or product to each guest according to their preferences. READ MORE