U.S. hoteliers have navigated significant challenges in a post-pandemic world, including 11 rate hikes, fluctuating capital markets, and labor shortages. Despite these hurdles and geopolitical conflicts, the hospitality industry shows resilience. Markets are nearing or surpassing 2019 performance levels, with forecasted growth in ADR and RevPar for 2024. However, access to capital and evolving underwriting standards remain critical concerns. READ MORE

This article outlines the various pathways a hotel employee can take to gain permanent residence status in the United States. It provides essential context and guidance on navigating the complex immigration process, helping hotel employees understand all of their options, from work visas to green cards, ensuring a smoother transition to a permanent residence status. READ MORE

Online channels are transforming brand-customer relationships, creating differentiated ways to foster loyalty and provide personalized experiences. Customer engagement is a multifaceted concept that represents the two-way relationship between a brand and its customers. This article explores how social media, brand communities and influencer partnerships influence customer engagement. It also highlights the opportunities and challenges online channels present in fostering meaningful, lasting customer relationships. READ MORE

As hospitality properties are bought and sold daily on large online real estate auction platforms like Ten-X, sharp-eyed observers can identify patterns and track shifting trends in the industry. Auctions illustrate the pulse of demand in real-time, allowing investors and operators to survey the market landscape and find opportunities for fast, transparent, and certain transactions. READ MORE

Technological innovations have created a plethora of options for staff training and development. Yet, despite these advancements, business leaders still grapple with a persistent issue: skills gaps have only grown. Greg Hull lays out how a strategic approach to integrating AI and professional development can finally deliver on tech's promise to close the skills gap. READ MORE