Owners are keen that employee workforce is kept engaged and motivated always with a fair compensation package, good development opportunities and a regular acquisition of new skill sets through training and other methods. Nothing upsets the owners more than a high employee turnover ridden workforce which is struggling to meet the demands of customers. Owners will want that the top management beginning with the CEO or head of the unit drive the succession plan process. This is enough evidence of the power of an effective succession plan process in developing and grooming an employee complement with requisite skill sets to meet the business challenges in future. READ MORE

The lodging business is really about providing guest service. Keeping a loyal client hinges on providing exceptional experiences – ones that people will talk about, share, remember and entice them to return. Today’s consumer is much less forgiving and there are no second chances when it comes to providing a great experience. Fortunately, realizing the negative implications of a bad encounter with a customer, companies in all industries have upped their customer service game. Today, there is no excuse for a hotel not to provide excellent customer service. All it takes is a simple yet powerful technique of managing customer expectations by under-promising and over-delivering on your service commitments. READ MORE

The best leaders in hospitality understand why and how to empower their staff, assigning not just tasks but giving them the “permission” to solve issues that come up in our everyday conduct of business, internally or with guests or our professional partners. Moreover, adopting this leadership style has many valuable benefits for hospitality organizations in helping to recruit new staff, in encouraging community involvement and in growing a culture of quality and value. Another key element of leadership is in having the intent, skills and confidence to empower our staff—assigning responsibilities, but, also, giving individuals defined authority to solve issues, internally or with guests and our professional partners. READ MORE

With growing purchasing power and cultural influence, Millennials (and their Gen Z successors) are quite literally becoming important F&B "taste makers. Savvy hotel owners and operators and smart F&B professionals have already begun changing their menus and their strategies to appeal to younger diners. Understanding how the industry is evolving-and what kinds of demographic-driven changes will continue to shape F&B in the years ahead-begins with appreciating how Millennials and Gen Z diners (and employees) are influencing everything from menu design, to marketing and communications, to programming and facility layouts. READ MORE

More than just a passing fad, experiential travel is the new norm. Whether it's for business or pleasure, travelers today are seeking out authentic experiences that leave an indelible memory. In today's world of #foodiegrams and followers hotels differentiate themselves by delivering culinary experiences that are delicious, delightfully memorable… and camera ready. Our Food+Drink Innovation team at PM Hotel Group is launching culinary concepts that break with the traditional "hotel restaurant" formula and instead creating foodie-focused experiences that activate our public spaces, attract locals and guests alike and deliver moments to remember. Hyper-local beverage programs mix with thoughtful activations to create memorable moments. READ MORE