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HOTEL BUSINESS REVIEW

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Leora Halpern Lanz

Today, it appears that the digital marketing discipline has been stopped in its tracks in the face of new laws or regulations and creative lawsuits. The recent developments in litigation regarding the application of the Americans with Disabilities Act ("ADA") to website accessibility for the visually impaired, are important to note. An interesting legal question is whether "places of public accommodation" are limited to physical locations, or whether the definition can be broad enough to include digital locations - websites.To best understand what is involved, it is helpful to understand the background of this topic, the nuances, and points to consider. READ MORE

Paul Hancock

96 Billion dollars is being spent by Generation Millennial. The decisions and choices they are making are changing and rocking this industry. Millennials are armed with an arsenal of social media tools to quickly research and aid in their decision making process. Farm to table has much more meaning to the millennial than just a trend. It's a sense of place, a wellbeing, a shareable experience. From froze all day to the grass fed bresaola to the avocado toast Tuesdays that get 400 likes, the millennial generation choices are changing the landscape of Food and beverage in hotels throughout the US and the rest of the world. READ MORE

Sridhar Laveti

The millennial generation represents a significant portion of the population, making it necessary for restaurant owners to embrace the latest food trends and technologies if they are to grow their businesses. Consider the collective buying power and social influence of this generation, and it's easy to see why catering to them is a worthy endeavor. This generation and their habits have taught us a lot about the importance of taking the time to understand guests and their behaviors when planning the dining experience. It's an experience that involves creative sustenance with a side of innovative technology. READ MORE

Dianna Vaughan

Millennials – a buzz word and increasingly important travel group that is breaking trends as fast as they set them. They are reminding hoteliers that the only constant in the hospitality industry is change. For the generation marked by continually shifting needs and wants, flexibility is key for any F&B program to remain relevant. High standards of quality must be met by equal parts imagination and adaptability. Dianna Vaughan, Global Head and Senior Vice President, All Suites Brands by Hilton, discusses how by remaining open to the changing influences of Millennials hoteliers can create dining experiences that appeal to guests of all ages READ MORE

Cornelius Gallagher

In a day and age when technology in our daily lives has become more of an expectation than a luxury, how we incorporate technology in the Food and Beverage guest experience onboard our ships at Celebrity Cruises has become increasingly important and a true focus for us. Our goal is to use technology in a way that will truly enhance the experience onboard for all guests. Richard Fain (Chairman of Royal Caribbean LTD) and Lisa Lutoff Perlo (President/ CEO – Celebrity Cruises) have been the driving forces behind this effort, not only in the food and beverage department, but our entire company. READ MORE

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