With over 30 years of hotel marketing and technology experience, DJ Vallauri provides us with his perspective on hotel messaging apps and why he believes they will be as ubiquitous on websites as hotel booking engines are today. With venture money chasing the new messaging apps, Dj breaks down his thoughts on why it all will come down to the people-to-people level, stating technology is a great enabler, but it's about people at the end of the day. Dj firmly believes the hospitality business is about being “hospitable” and providing guests with the highest level of services and that technology can help, but should never replace providing personal service people will remember. READ MORE

Although historic hotel properties are distinct in character, repairing or replacing elements of these vintage structures offers a number of shared challenges. One need not look further than Manhattan's famed Waldorf Astoria, an extensive renovation project aimed at reinventing and preserving a landmark property and its architectural distinctiveness. And it is the preservation of those architectural elements - and their related, historic tax credits - that are central to these projects, regardless of scale. By understanding the challenges of repair and restoration, historic hotel owners and operators can better ensure the legacy they've been entrusted with will last well into the future. READ MORE

Skiers visiting Jackson Hole have two options when they are considering where to stay; Teton Village at the foot of the mountains, or the historic Town of Jackson which is 12 miles away. Teton Village offers accommodations for every lifestyle and budget and is a good choice for travelers who plan to spend a lot of time on the hill and make the most of the lively après ski. Downtown Jackson on the other hand is western-themed, with lots of old Victorian buildings, hotels, pubs and restaurants. This article will take a closer look at these two options skiers have for accommodation, and see how the two locations compete with each other (or work together) to attract skiers. READ MORE

As spa industry professionals, health and well-being are at the center of our business, and it's a focus that extends much further than the hands-on treatments we provide. The choices we make every day, from the products we use to the habits we cultivate, have the potential for positive impact — a win for our clients, our industry and our environment as a whole. By focusing on three simple elements, you can create an intentional strategy for change and actively reduce your spa's eco-footprint. So take note of these suggestions — and prepare for positive impact ahead. READ MORE

After years of notoriety, many hospitality ventures have embraced the focus of environmental sustainability. In fact, some are even considered leaders in the movement to combat climate change by engaging stakeholders through education, building certifications, and transparent reporting. With new and unprecedented global volatility and interconnectedness, the marketplace has required a shift to planning for long-term resiliency. Recognizing the relationship between short-term decisions and overall business strategy has never been more important. By proactively engaging stakeholders and combing through trends, the hospitality industry has the opportunity to leverage its influence and create meaningful shifts in its local and global environment. READ MORE