Women are integral players in the hospitality and tourism industry as they make up more than half of the professionals in both academia and industry. And yet, there is a glaring disparity regarding the representation of women in managerial and executive roles in this field. There are many reasons for this gender gap including the ways in which promotions are handled, leadership styles and representation, a dearth of sponsor and mentors, and a lack of work-life balance. However, there are many ways to combat these issues, facilitating the growth of qualified women in higher level positions in this industry. READ MORE

Corporate culture is an interesting phrase, as it is a noun that is hard to define, but somehow we know if our companies have positive or negative cultures. My colleagues at SHRM (Society of Human Resources Management) say this about culture,” Culture basically defines the proper way to behave within an organization.” But if employees disconnect from the training process because you have a negative learning culture, you will fail. For this article, I will give you my tips how to create a positive learning culture. READ MORE

Intentional design of your new hire's entry into your organization can be the thing that has the biggest impact on their experience and on your ability to retain them. The work is not over once you complete the recruitment process. This is actually where the real work begins. An onboarding experience that goes beyond introducing the new hire to their co-workers and the basics of their job can have long-lasting effects. A successful onboarding experience will have beneficial effects not just on your new hire but on your guests as well. READ MORE

At every industry meeting I attend the topic of workforce, the difficulty in finding talent and good workers, becomes a theme throughout the meeting discussions. Industry actions are spurred by experienced industry leaders that are committed to building educational and economic opportunity across the US, and advancing long-term career opportunities to build a more highly-skilled, competitive workforce. In partnership with the National Restaurant Association the American Hotel and Lodging Association, has received a Department of Labor contract to develop a management level apprenticeship program for the hospitality industry. In addition to developing our domestic labor market global recruiting can also create value. READ MORE

Revenue technology is following the evolution of the mobile phone. What once was just a rate-setting and forecasting tool is now the convergence of all data insights you need to influence revenue productivity, whether at your desk, on the road or at home. An RMS visualizes thousands of data points, and an RMS mobile app or voice-enabled assistant, like Amazon's Alexa, make access to that data simple, convenient and possible from anywhere with an internet connection. READ MORE